Exterior

Reviews of Holiday Inn Express Amsterdam - Schiphol, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 425 out of 1002 reviews" "
Rating 8 - Good. 397 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Preeti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Max

Travelled with partner
Liked: Amenities
Nice
Stayed 4 nights in Apr 2024

2/10 Terrible

Kusum

Liked: Cleanliness, staff & service
There was no shuttle provided feom airport, maki2 ot very stressful to get to hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the hotel especially the bed and sheets. The staff did an excellent job and Dario, the manager ensured our stay was enjoyable.
Stayed 5 nights in Apr 2024

6/10 Okay

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not informed that the hotel was surrounded by a construction site , the room was not up to expectations, no fridge, no safe, only Luke warm water in the sink(health and safety apparently) the bed was right against the wall and if you turn over in the night you would knock the art work off the wall, the star were excellent, the hotel was clean, unfortunately many carpet stains in the public area's,
Stayed 3 nights in Apr 2024

10/10 Excellent

Yair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and functional room. Great for a lay over. Next to a major construction site which makes it a bit unpleasant. Wifi is terrible. Don't count on it.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price. Walkable to train. Very friendly/helpful staff. There is construction nearby but it’s not that big a deal.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby staff is super friendly and welcomming
Stayed 1 night in Mar 2024

10/10 Excellent

AKSHAY DINESHKUMAR

Stayed 2 nights in Feb 2024

10/10 Excellent

David C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient and easy walking distance to dining and shopping.
Stayed 4 nights in Feb 2024
Response from RE on 20 Feb 2024
Hi David C! We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!With kind regards,Ralph EcuryGeneral Manager

6/10 Okay

Rick

Business traveller
Liked: Staff & service
It was ok but not happy not worth of money
Stayed 2 nights in Jan 2024
Response from RE on 1 Feb 2024
Dear Rick, Thank you for taking your time to share your experience. We're truly grateful for your review. We hope that we will be able to welcome you back in the nearest future. Thanks!Kind regards,Ralph EcuryGeneral Manager

2/10 Terrible

Daniel

Disliked: Staff & service, amenities
Construction works all around hotel with work going on all through the night. Multiple stains on walls and carpets. Staff incompetent, asked for a bottle of wine was charged for 2 glasses and then for a full bottle (total €43!!!!) rather than just for the bottle we asked for.
Stayed 1 night in Jan 2024
Response from RE on 1 Feb 2024
Hi Daniel. First of all, thank you for taking your time to leave us feedback. We apologise for any inconvenience and understand the frustration with the construction noise during your stay. We apologize for any service issues that affected your stay. Your feedback is important to us, and we are committed to addressing the concerns you've raised to enhance our service quality. Thank you for bringing these matters to our attention. We are committed to guaranteeing comfort of our guests, and we hope to make your future stay more comfortable. Thank you!Kind regards,Ralph EcuryGeneral Manager

4/10 Poor

Taylor Gabrielle

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was extremely hot and could not control the AC individually. It was controlled manually by the front desk. Changed rooms and still did not help. Asked if we could check out early and just pay for the nights we stayed and was told we would not receive a refund. Made for a miserable stay.
Response from RE on 1 Feb 2024
Dear Taylor Gabrielle,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply apologize for the discomfort you experienced due to the temperature control issues in your room. Providing a comfortable and enjoyable stay for our guests is our utmost priority, and we regret that we fell short of meeting your expectations in this regard.Rest assured, your comments have been shared with our maintenance team for immediate review and necessary improvements to ensure such issues are addressed promptly.Please accept my sincerest apologies for any distress this may have caused during your stay. As a gesture of our commitment to your satisfaction, I would like to offer you a 50% discount on your next stay with us when booking directly with the hotel. We hope that this offer demonstrates our dedication to making amends and providing you with the exceptional experience you deserve.Please do not hesitate to contact us directly to arrange your next reservation and ensure that your stay exceeds your expectations. We truly value your feedback and the opportunity to regain your trust.Warm regards,Ralph EcuryGeneral Manager

8/10 Good

Evelyn, ROUSE HILL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service from staff. I would have given this hotel 5 star if there was a free shuttle bus to and from the Amsterdam Airport. It was so expensive getting Uber or taxi to the hotel and the area is not close to anything.
Response from RE on 18 Jan 2024
Hi Evelyn! It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!Regards,RalphGeneral Manager

8/10 Good

katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came from Boston, USA for vacation. This was a good place to stay because it's near the train. I was a woman traveling alone and felt very safe walking around the area. The staff was accommodating and the property was clean and comfortable. I took trains into Amsterdam and also to Schiphol airport to connect with other trains to The Hague and Hengelo to meet friends.
Stayed 6 nights in Dec 2023
Response from RE on 18 Jan 2024
Hi Katrina, We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!Regards,RalphGeneral Manager

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice enough but the outside construction was noisy and difficult to navigate.
Response from RE on 12 Feb 2024
Dear Julianne, Thank you for taking your time to share your experience. We're truly grateful for your kind words and positive review. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future. With kind regards,Ralph EcuryGeneral Manager

10/10 Excellent

Evelyn, ROUSE HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RE on 23 Jan 2024
Dear Evelyn, Thank you for taking your time to share your experience. We're truly grateful for your positive review. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future. Thanks! Kind regards,RalphInterim General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from RE on 23 Jan 2024
Hi Deborah! We're delighted to hear that you had a great time with us! Your positive review brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future! With kind regards,RalphInterim General Manager

6/10 Okay

Mildred

Travelled with family
There is a construction taking place in the whole area.
Stayed 2 nights in Dec 2023
Response from RE on 23 Jan 2024
Dear Mildred, Thank you for taking your time to share your experience. We're truly grateful for your review. We hope that we will be able to welcome you back in the nearest future once the constructions is all done. Thanks! Kind regards, RalphInterim General Manager

8/10 Good

Lucia da Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Our stay was brief - just overnight prior to our flight - but the hotel was clean and comfortable. The free breakfast was nice as well. There is a lot of construction going on around the hotel at the moment, but that did not disturb us.
Stayed 1 night in Nov 2023
Response from RE on 16 Nov 2023
Dear Margaret, Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL. I am delighted to read that you enjoyed your recent stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Ralph Ecury Interim General Manager

10/10 Excellent

lyndsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really tucked away, feels in the middle of nowhere. Bonus is the train station is across the road so can travel into amsterdam central but abit of a headache as not close to central at all, but this hotel is one stop away from the airport. Overall a good hotel!
Stayed 2 nights in Nov 2023
Response from RE on 14 Nov 2023
Dear Lyndsey,Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Ralph EcuryInterim General Manager

4/10 Poor

Anil, Toronto

Business traveller, Travelled with group
Quality of service was not that great. There were computer issues that prevented issuing a receipt at the checkout.
Stayed 2 nights in Nov 2023
Response from RE on 14 Nov 2023
Dear Anil,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Ralph Ecury Interim General Manager

10/10 Excellent

REYNALDO

Stayed 1 night in Nov 2023
Response from RE on 14 Nov 2023
Dear Reynaldo,Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Ralph EcuryInterim General Manager

10/10 Excellent

XIAOYING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good especially the reception service
Stayed 1 night in Oct 2023
Response from RE on 14 Nov 2023
Dear Xiaoying,Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.Please know that your feedback is extremely valuable to us. We will definitely share this with the reception team. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Ralph EcuryInterim General Manager

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Lukas

Liked: Cleanliness
No Shuttle anymore, ice machine not working , where early because of flight no earlier checking offered
Stayed 1 night in Oct 2023

10/10 Excellent

Judith

Stayed 1 night in Oct 2023
Response from RE on 14 Nov 2023
Dear Judith,Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Ralph EcuryInterim General Manager

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the temperature in the room and the inability to change it. Even to have a fan blowing would be nice.
Stayed 1 night in Oct 2023
Response from Front desk on 20 Dec 2023
Thank you for your feedback! We appreciate your positive comments and want to apologize for any inconvenience regarding the room temperature. We'll certainly look into options for better climate control. Your input helps us improve, and we hope to have the opportunity to make your next stay even more comfortable.

10/10 Excellent

REYNALDO

Stayed 1 night in Oct 2023

8/10 Good

Jeannette

Stayed 1 night in Sep 2023

6/10 Okay

Shashikant

Travelled with partner
Disliked: Amenities
No restaurant close by. We must walk every where we want to go. Train station was about 12 minutes walk. Free breakfast was COLD one. Very limited option.
Stayed 3 nights in Oct 2023

8/10 Good

Rodolfo, fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Construction in the area.
Stayed 3 nights in Sep 2023

4/10 Poor

Philemon

Stayed 5 nights in Sep 2023

6/10 Okay

Bob

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Apathetic staff. No ice available due to broken machine. Shower drain backed up and flooded the floor. Wasn't what I've come to expect from a Holiday Inn
Stayed 1 night in Sep 2023

8/10 Good

Joseph pandu

Travelled with family
Liked: Staff & service
Good hotel but far from public facilities / bus, metro ,etc
Stayed 2 nights in Sep 2023

8/10 Good

Maaike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not the hotels fault but construction works all around. No chance of sleeping in, despite earplugs. Only big fail was no transfer shuttle from airport. Paid a small fortune in taxi fares. Room was great, especially the shower.
Stayed 1 night in Sep 2023

10/10 Excellent

Eve

Dark no lighting
Stayed 1 night in Sep 2023

2/10 Terrible

Anina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not as stated.They only take credit/debit cards, no cash. This property is not close to Amsterdam. Limited breakfast options. Construction everywhere. Other people at the hotel had stuff stolen from their safe. Had the displeasure of listening to that conversation, while I waited for my owe issues to be taken care of. Room was not clean. Mold throughout the bathroom. Stains on the floor and dirty sheets on the bed. Housekeeping was terrible. All they did was make beds with same linen. How did I know do you ask? I put stuff under the blanket and it was there when we got back for the room. The final straw was when my son went to get a shower and he yelled that there was poop smeared on the towels that they left for us. Terrible place. Hands down will never go back again. Also the first thing we got to see the the window going into the hotel smashed. The only thing I liked about it was the guy on night shift who helped me oreder food and called me a cab. Other then that I would never recommend this place.
Stayed 5 nights in Sep 2023
Response from RE on 14 Nov 2023
Dear Anina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.I would like to start by apologizing to you for the inconveniences you faced during your stay. This is not the standard we live up to. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Ralph Ecury Interim General Manager

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more american speaking guides
Stayed 3 nights in Sep 2023

6/10 Okay

Betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only cold breakfast offered. Very isolated.
Stayed 1 night in Sep 2023
Response from RE on 14 Nov 2023
Dear Betty,Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Breakfast at Holiday Inn Express is always a complimentary continental breakfast as per the brand standards.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Ralph Ecury Interim General Manager

8/10 Good

Previlson

Liked: Staff & service, property conditions & facilities
It was perfect
Stayed 2 nights in Sep 2023

2/10 Terrible

colleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in the shower, carpets stained/soiled Do not recommend
Stayed 1 night in Sep 2023
Response from RE on 14 Nov 2023
Dear Colleen,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AMSTERDAM - SCHIPHOL.I would like to start by apologizing to you for the inconveniences you faced during your stay. We take cleanliness very seriously and are constantly striving to maintain the highest levels of hygiene for our guests. Your concerns have been noted, and we will continue to work diligently to ensure a safe and sanitary environment for all. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Ralph Ecury Interim General Manager

6/10 Okay

Anant

Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the quality of the bed. I disliked the construction next to the property and the lack of smart TV
Stayed 2 nights in Sep 2023

4/10 Poor

Savita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I was expecting from the chain Was put into a room with no working AC Next day contact reception was told they have no other rooms left only one with a small double bed No fridge In the room Pillows were covered in mold
Stayed 3 nights in Sep 2023

10/10 Excellent

Fawad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place I really love it
Stayed 1 night in Sep 2023

10/10 Excellent

Edissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Lila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpfull, accommodating and friendly staff. Clean rooms and updated, comfortable beds. Very far from Amsterdam center.
Stayed 2 nights in Sep 2023