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Reviews of Kokomo's Suites Hotel

2.5 out of 5
Kokomo's Suites Hotel
146 Narciso St., Brgy. Malabanias, Angeles City, Pampanga

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 104 reviews" "
Rating 8 - Good. 44 out of 104 reviews" "
Rating 6 - Okay. 29 out of 104 reviews" "
Rating 4 - Poor. 7 out of 104 reviews" "
Rating 2 - Terrible. 4 out of 104 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Ridder

Disliked: Amenities
Terrible rating because underneath the mattress, there is not a box spring. Instead of a box spring, there is a solid wood plate which makes the mattress surface extremily firm. In the morning, I got a backpain from sleeping on the hard surface. When I complaint, the receptionist called the manager. The manager when missing and did not address the issue. We could not get in touch with her anymore. Underneath the bed there is spider town, when I came into the room nect day, there was a spider on the mattress on holidays resting.
Stayed 2 nights in Oct 2023

10/10 Excellent

jose, chicago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and ready to help.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms. Walking distance to bars/restaurants.
Stayed 3 nights in Feb 2020

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
The room was beautiful but only problem I had was toilet had no pressure and shower had no hot water...other than that I thought it was worth more than what I paid...the staff was very polite amd helped me get a ride to manila AP with no problem.
Stayed 2 nights in Dec 2019

8/10 Good

Jocelyn

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Paul R

Liked: Staff & service, property conditions & facilities, room comfort
Down in Kokomos Malibanas..🙄
Kokomos is a good quiet place,the cleaning service could be better,I was there a week and did not clean,the in house room for ordering dinner is really good,generous size meals
Stayed 4 nights in Jul 2019

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a bad place
not a bad place for price
Stayed 1 night in Apr 2019

10/10 Excellent

Jacoby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem for a great price
Very very nice, a little off the main drag, but still within walking distance
Stayed 1 night in Mar 2019

8/10 Good

roland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location was quiet and near money changers and restaurants. Easy access to walking street or SM City Mall. No pool , no restaurant but order in from main kokomos is available.
Stayed 5 nights in Mar 2019

2/10 Terrible

michael

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away
No effort made to minimize the noise from building site a joining. The noise started at 7.30am.many check out. It is likely to last another year. No apologies they are working right up to room window
Stayed 1 night in Feb 2019

6/10 Okay

Chip

Liked: Staff & service, room comfort
Review my stay hotel
Staff friendly. Small problem in checking In, due to computer problems. Location is terrible. Too far from main road..do not feel safe..walking to and from hotel. Noise day and night due to construction next door.
Stayed 6 nights in Jan 2019

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Kokosweet
Staff was great. However, construction next door made water shut off multiple times a day with no notice or schedule. Very inconvenient. And while I recognize it’s not the hotels fault, not being able to shower or flush toilet multiple times was unacceptable.
Stayed 7 nights in Nov 2018

6/10 Okay

Cetin

Disliked: Cleanliness, staff & service
The hotel was below average... Good location but not a good hotel
Stayed 3 nights in Nov 2018

10/10 Excellent

Cetin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel not to far from sm mall. And also close to walking street
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

2/10 Terrible

Martin, Sydney

Disliked: Room comfort
I have Stayed before and the rooms have been refurbished a nice improvement. However on this occasion there were issues. No water for showering no toilet flusing the room smelt bad all day no cable tv one day for down time not barely enough compensation i was in a contract with Expedia I couldn’t get out off
Stayed 6 nights in Oct 2018

2/10 Terrible

Kevin

Disliked: Property conditions & facilities, room comfort
Water supply problems.
After check in I noticed that the water in my room was a yellow colour, the staff told me that this was due to the construction next door. A couple of days later the water was shut off without notice. Water could not be restored that evening so I was relocated to the main Kokomos Hotel into a dingy little room full of mould. Stayed there a couple of days and was told that I would have to move again to a room above the bar, I was then advised that water had been restored to Kokomos Suites Hotel so I returned. Water was more yellow than ever and it was turned off periodically without warning because apparently they needed to fill their water tank. The receptionist did her best to explain the situation saying that their water supply problem was caused by the construction next door. It seems like the hotel does not have city water service and relies on pumping the yellow water from a well which the construction was affecting. I'm not sure how reliable the explanation for the water problem was but I do know that it is not acceptable to supply unsafe water to your guests and to cut water supply constantly with no notice. The owner was nowhere to be seen and it seems like he doesn't care about his guests. I cancelled my next booking with them because I do not want to shower in disgusting yellow water and I am not confident that this issue will be resolved any time soon.
Stayed 6 nights in Oct 2018

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

KAREM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very quiet and private, good wifi, good cable TV. That's why I keep coming back.
Stayed 1 night in Jul 2018
Response from Manager on 3 Aug 2018
Thanks for staying with us. We appreciate your feedback! We look forward to your return

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
great stay.....no problems quiet and clean.....nice staff
Stayed 4 nights in Apr 2018
Response from Steve on 2 May 2018
Wow ... appreciate the good word and especially pleased that you had an enjoyable stay ... hope to see you back next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angeles 18/4/18
Had a good stay there, i really like a fan instead of Aircon & nice big room wiyh a lot of TV stations
Response from Steve on 24 Apr 2018
Thanks for staying with us ... we are pleased you enjoyed your accommodations and hope to see you back real soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Perfect for reason you're there
Location is perfect for walking street. Never had security concerns. Restaurant that is there is ok. No complaints but not outstanding either. Only complaint is housekeeping being loud outside the door early in the morning.
Stayed 1 night in Dec 2017
Thanks for taking the time to inform us about your stay ... we appreciate your candid comments and rest assured we have reminded our housekeeping staff about the need to respect the quiet time that their bosses (our guests) have paid for .... hope to see you back and please accept our humble apologies for the unscheduled wake-up call

8/10 Good

cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your staff was knowledgeable and professional. They were also very friendly, thank you.
Stayed 7 nights in Nov 2017
Appreciate your kind words and we will certainly pass them on to our staff ... thanks for your stay and hope to see you again next time

8/10 Good

Erwin, Quezon City, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel room was spacious and complete with appliances like TV, refrigerator, microwave etc. staff are courteous and helpful.
Stayed 1 night in Nov 2017
Response from Steve on 30 Nov 2017
Thanks for your kind words. We are pleased that you enjoyed your stay and we hope to see you back soon.

4/10 Poor

Elias, Shanghai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Has gone downhill fast
I stayed at this hotel in November 2015 and I had enjoyed my stay. Fast forward two years later and I had a very different experience. I stayed in a Deluxe room on the first floor. The main problems were: * Really lousy wifi. I took speed tests ranging from 100 to 400 kbps. Sometimes the connection would die completely. I repeatedly informed the front desk, they reset the router but no improvement. There is one router per floor, a major upgrade should be done. * Noisy. The window doesn't close completely (the view was some trash and the building wall next door), plus noises can clearly be heard from the corridor and other rooms. * Lousy shower water pressure. * The rooms need disinfection at this point, not just a good cleaning. It's an old building, there are some corners in the room and the bathroom that look disgusting. The plus points are the pleasant and eager cleaning and reception staff, but there's only so much they can do. I think the owners need to overhaul the entire place. The only other pluses are the location (about a 5 min walk to Fields and a 15 min walk to SM Clark) and the bed which was spacious and comfortable.
Stayed 3 nights in Oct 2017
Response from Steve on 11 Nov 2017
Elias .. we really do appreciate you taking the time to write a well thought out review of our hotel ... we have taken your comments to heart and have already begun implementing corrective actions to several matters that you have brought to our attention ... thanks so much for helping to get us on the road back uphill !

6/10 Okay

Jeffrey

Disliked: Room comfort
Solid, basic hotel
This is a pretty middle-of-the-road hotel. Nothing special, but a good location close to Fields/Perimeter and with lots of stuff around (7-11, laundry, restaurants, JJ's Store) to make your say "okay". It's quiet overall, my room was large, but the hotel itself is a bit worn and could use a make-over. Small kitchenette in room was handy if you I wanted to cook v. eat out. Well-stocked, but expensive mini-bar. Better to buy your drinks at JJ's up on Fields. It's less than a 5 minute walk and you will save a lot of pesos over the hotel mini-bar charges. This is also handy for the Mini Stop and the jeep terminal (to get up and down Perimeter) and is about a 5 minute walk (I have long legs) to the entrance of Walking Street. A good value for the money if you want a quiet, basic place to stay. Staff are friendly and are willing to help and/or address any issues. Had a problem with the t.v. but the desk staff was "on it" and replaced the remotes and reprogrammed the t.v. to get it working. Aircon works and my room had a ceiling fan over the bed - a big plus in my book! I would recommend this hotel if you wanted to keep on a budget, have a quiet place to stay and yet still be close to Fields/Perimeter and Walking Street.
Stayed 4 nights in Sep 2017
Thanks Jeffery for making the time to give an extensive and in our opinion an accurate assessment of what it is that we offer ... appreciate your attention to the details and we do hope to see you on your next visit.

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Kokomos Suites
Well located, comfortable, clean and customer service has improved. Would stay again.
Stayed 7 nights in Aug 2017
hello Donald ... we appreciate that you took the time to comment on your stay ... we will pass on to our front desk receptionists that their service level is moving in the right direction ... thank you so much and hope to see you back soon

8/10 Good

Edmund A

Liked: Cleanliness, property conditions & facilities, room comfort
nice big room with full kitchenette
good value for the money paid
Stayed 6 nights in Jun 2017
Hello Mr. Edmund, Thanks for taking the time to share your comments and we hope to see again soon.

6/10 Okay

Ron, Seattle

Liked: Staff & service, room comfort
Disliked: Cleanliness
Older but nice apartments.
This was the third time I stayed at Kokomos Suites and the rooms are older with a kitchen and microwave. They are very comfortable because you feel like you are in your own apartment rather than a hotel room. The wifi is excellent and the front desk staff is very friendly and generally service oriented. There is no daily housekeeping. After 6 days with no cleaning I asked that the room be cleaned and it promptly was. And after that the front desk would ask every 3 or 4 days if I wanted cleaning. Because the building is older some of the amenities are nearing the end of their serviceable life. For example, I was in an upstairs room and the air conditioning unit could not keep the room really cool when the outside temperature was greater than 30 degrees Celsius. The unit put out cold air but not very much of it. However, the rooms are still generally very serviceable and being able to cook is a nice advantage. I would stay there again.
Stayed 9 nights in Jun 2017
Response from Steve on 30 Jun 2017
Thanks so much Ron ... we appreciate your measured feedback ... your words are thoughtful and useful and we will respond to them

8/10 Good

scott, california

Liked: Staff & service, room comfort
Good for the price.
Was happy with the location to walking street and the mall overall I would stay here again.
Response from Steve on 29 May 2017
Thanks for staying with us Scott ... we appreciate your comments and hope to see you back soon !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the amenities that i was seeking
very safe and really enjoyable wish they had a cafe on site
Response from Steve on 29 May 2017
Thanks so much for your comments. So glad we could accommodate you, and hope to see next time :)

4/10 Poor

Verified traveller

Disliked: Staff & service
Poor location poor staff
Overall not satisfied with stay the staff was poorly organized poorly trained and lack professionalism. Would not recommend staying at this hotel there are many very nice and better organized hotels near Fields Avenue. Very often people that are not working at the hotel are sitting in the lobby I do not feel safe at this hotel.
Response from Steve on 8 May 2017
Thanks for your feedback. As this is the first time in recent memory that we have heard negative comments about the staff, we are a bit surprised. We will talk to the staff and get this important issue corrected.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kokomos suites Easter 2017
It's an old hotel but it is very clean, it has aircon & fan, 26sqm room comfy, TV flat screen had a lot of channels, kettle, microwave, the staff are very good, i would stay there again, location is a bit off the main road but the street well lit, seven/eleven shop close, you can also order meals from Kokomos restaurant which is very good
Thanks for your comments. We are pleased you enjoyed your stay and we hope to see you again next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to nightlife
Good location.cheap but only letdown for me was no hot water for shower
Response from Steve on 8 May 2017
Thanks for your feedback. We will investigate the hot water issue and get it fixed straight away.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for your review score.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for price
room good but too much furnture
Response from General Manager on 10 Mar 2017
Did you stay an Executive room or Deluxe ? Thanks for visiting us and we hope to see you next time !

8/10 Good

raff, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel close enough for us
staff were exceptional,room was big,internet worked well and the location was ideal.
Response from Steve on 22 Feb 2017
Thank you for taking the time to comment on your stay. We appreciate your kind words and I will be sure to pass them on to our staff. Hope to see you next time you come in town.

6/10 Okay

Jocelyn

Liked: Cleanliness, staff & service, room comfort
Worth the money
Hôtel meet the expectation, little old but we'll maintain, spacious room, nice staff
Response from General Manager on 13 Feb 2017
Thanks for taking the time to let us know how we are doing. I will inform our staff that you mentioned them favorably. Hope to see you back on your next visit.

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Feb 2017
Thanks for staying with us and taking time to share your feedback.

8/10 Good

Ron, Seattle

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The rooms are like studio apartments.
This was my second time at Kokomos Suites this year and I stayed for three and a half weeks. The rooms have a refri and microwave and some cooking utensils. They are extremely comfortable and are very quiet. The wifi was ok but a little weaker on the second floor than it was on the first floor. The only criticism I have is that the front desk staff, unlike the first time I stayed there, did not ask if I wanted the room cleaned. I even talked to the front desk about cleaning just twice a week but that was not followed up on. So I asked for a cleaning when the room needed it and they cleaned the room, but the initiative was all mine. Regardless, the rooms are extremely comfortable, quiet and very centrally located. I would recommend Kokomos Suites and return.
Response from Steve on 1 Feb 2017
Hello Ron ... Thank you so much for your thoughtful observations and suggestions ... We really appreciate you taking the time to share them ... Personal apologies for the delay with our reply

6/10 Okay

Hossein

Disliked: Cleanliness
Response from General Manager on 1 Feb 2017
Thank you for taking the time to share your comments. We hope you enjoyed your stay.

8/10 Good

Charbie, san francisco, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price
Room was a bit old, but it was spacious and the hotel staff were nice.
Response from John T on 5 Dec 2016
We appreciate your time taken to write this review. Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star, good value
Room itself well airconditioned. Has in room safe. Bathroom old and dated
Response from John T on 17 Nov 2016
Thank you for taking time to write this review. It will help us improve our services and amenities to serve you better.

8/10 Good

Des, Australia

Liked: Cleanliness, staff & service, room comfort
Affordable price to stay for your vacation
The executive room is big and comfortable, recommended for couples and families for vacation. Hotel staff is nice.The only problem is toilet require multiple flushing.
Response from John T on 17 Nov 2016
We appreciate you taking the time to write your feedback. We are always working on improving our hotel to accommodate all the guests needs. Thank you.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Hotel staff is not good
Hotel staff offered very poor service only looking to charge you for things that should be free. The front desk is the only negative with this nice clean hotel.
Response from John on 11 Oct 2016
Thank you for taking time to write this review. We apologize for the inconvenience you may have experienced during your stay. Please don't hesitate to approach the management if there's anything you need clarified.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price & location
Big apartment, reception staff super helpful, top notch location
Response from General Manager on 3 Oct 2016
We appreciate such a great review. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room with plenty of space. In a quieter location but still very close to all the action. Staff is very accommodating and pleasant. Excellent wifi, NO bugs, great Air Con and free drink coupons to various bars near Walking Street.
Response from John on 5 Sept 2016
Thank you for taking time to write this review. We appreciate your feedback. Warm regards.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was pleasant stay and close to many amenities.
Very pleasant staff and support (e.g., lending umbrellas as it rained daily, etc.), close to market and food court.
Response from John on 31 Aug 2016
We would like to thank you for taking the time to write this valuable feedback. Warm regards.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent budget rooms.
Weak, luke warm shower. Overpriced mini bar. Nice big rooms.

10/10 Excellent

Vincent, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best.
I sure come back again. All is perfect. I recommend. One of the best place.
Response from John on 11 Jul 2016
We appreciate such a great review. Thank you.