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Reviews of Zenitude Hôtel - Résidences Les Hauts d'Annecy

3 out of 5
Zenitude Hôtel - Résidences Les Hauts d'Annecy
16, Rue du Champ de la Taillée, Annecy

Reviews

7.8

Good

Rating 10 - Excellent. 132 out of 456 reviews" "
Rating 8 - Good. 195 out of 456 reviews" "
Rating 6 - Okay. 73 out of 456 reviews" "
Rating 4 - Poor. 34 out of 456 reviews" "
Rating 2 - Terrible. 22 out of 456 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ariane

Disliked: Cleanliness, amenities, property conditions & facilities
Good: quiet Bad. Its like a college dorm in a parking lot. Tired and needs to be blown up and redone. Sheer curtains only where everyone can look in. Brown and yellow decor like the sixties. Large place outside with just conctrete and cars. with not one seat to sit outside. Nowhere. The bathroom and kitchen was disgusting. Old and dirty.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rocio

Stayed 1 night in Oct 2023

10/10 Excellent

Denise, Los Gatos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a bit far for Annecy Film festival, but bus was very close and ran frequently. Staff were helpful and room was very comfortable. Nice to have kitchen. Parking was small extra charge per day.

10/10 Excellent

Christine, Perth

Travelled with group
Liked: Cleanliness, amenities
Very friendly staff, able to check in early was great. Secure parking. Very clean and comfortable room even though on the small size.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michele

Stayed 1 night in Jun 2023

8/10 Good

KAYO

Stayed 5 nights in Jun 2023

8/10 Good

LINDA

Not my type of hotel
Stayed 1 night in Mar 2023

10/10 Excellent

AMR

Stayed 1 night in Mar 2023

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
Amazing for the price, with the little kitchen you have all you would ever need!
Stayed 2 nights in Oct 2022

4/10 Poor

Laurent

Travelled with family
Liked: Cleanliness
Pas top!
Le studio était propre et bien équipé. L’hôtel n’est pas climatisé donc il fait très chaud dans la chambre en ce moment. Obligé de dormir avec la fenêtre ouverte. Le problème c’est que la résidence loue des des studios long terme à des ouvriers de l’est qui chaque soir se retrouve tardivement dans le parking, boivent et parlent fort. Personne ne leur dit rien malheureusement! Personnel peu attentif!
Stayed 3 nights in Aug 2022

4/10 Poor

Laurent

Travelled with group
Liked: Cleanliness, room comfort
Not that Zen! Staff training required!
Group of friends staying over for a 3 days seminar in town, we chose this residence for its location and mix of inventory in apartments. The studios are of a good set up. The bathroom and shower is spacious. The mattresses and linen of good quality. The kitchenette is well equipped and allows one to cook with all equipment provided. You can also order food and drinks at the reception. The set up of 14 series is a bit awkward for a twin with a wall separation, Not the best for a couple but ok for friends. Unfortunately the receptionist was not able to do a room change as the hotel was full. The hotel has no AC and the room was extremely hot. We got to know from other friends staying with our group that we could borrow fans with a 20 euro deposit for each piece. The residence welcomes short and long term residents. It kind be very noisy with some neighbors especially during weekends. Try to avoid rooms facing the outdoor car park. Overall the stay was not bad. Unfortunately I had a very bad interaction with the check out receptionist, Despite the fact that I had informed the hotel of a change in one of my booking. I was overcharged. When I tried to discuss with the employee, she was very stubborn, unpolite and unprofessional with me and did not solve the issue. Staff is overall not well trained and unprofessional. understand that Horeca in France is going through challenges but there is no reason that the customer being treated this way. Unacceptable. Will not return.
Stayed 3 nights in Aug 2022

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Lukasz

Liked: Cleanliness, room comfort
Positive impressions only
Great clean place to stay for couple. Hotel was clean good location and friendly staff.
Stayed 1 night in Jun 2021

2/10 Terrible

bibi

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
No place for a family
The one bedroom was too small that we didn’t have enough place to put our luggage and open them. The main area was also very small with a broken sofa bed. There was no air conditioner and not much circulation. It was hell warm. Not even a decent view. The room that they checked us in for 3 adults and one kid, was barely enough for a couple
Stayed 1 night in Sep 2020

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is more like a student Hostel than a Hotel. The room was very bare and plain, no headboard, pictures etc., bathroom was ok, kitchenette basic. I would not recommend anyone to stay here.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019

2/10 Terrible

James S

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The reception person was unhelpful and rude Place was dirty Inconvenient No restaurants around
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hard to locate Not very clean reception terrible Not agood location No amenities No returants around it
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is more like a mediocre hostel than a hotel. No ac in the rooms, extra charge for fans and parking even though the gate was broken so lot was not secure. Our last room had holes in the walls, was dirty and my grandchild had to sleep on cushions on the floor because the pullout couch had springs that protruded through the mattress. Wallpaper was ripped away from walls and breakfast was just adequate.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast ok. Staff ok. Room good for the price. It would be better if they had air conditioners.
Stayed 2 nights in Jul 2019

6/10 Okay

Leigh Russell

Liked: Cleanliness, staff & service
Economical and convenient.
A basic hotel at a good price. Easy to access from the highway. A10 minute drive to the city centre.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and had an overwhelming smell of cigarette smoke as did all corridors. Really horrid. Shower didn’t work. Sink dirty. The worst hotel I have ever stayed in!!!
Stayed 1 night in Apr 2019

8/10 Good

Andrew

Liked: Staff & service, room comfort
Good for the price
Had a brief stay here for two nights. Check in was quick and easy, and the studio was as described, with pretty much everything you would need for a longer stay. The property was a little far from town on foot, but there was a local bus service nearby, and there were also several supermarkets in the area for stocking up the kitchenette. There were two minor issues; some food had been left behind in the fridge, and there was a sharp piece of broken plastic sticking out from the shower in the bathroom, so the cleanliness and maintenance could have been a little better. Overall though, it was good for the price, I would stay here again
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Average
The hotel was old and tired, but the personal were friendly and made our stay as comfortable as they can...
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and chic. Room with a view was lovely. Friendly staff,
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Room too small. Sheets not very clean. Floor dirty. Furniture old and poor quality. Had to ask for towels and soap. Parking overbooked. Very disappointed.
Stayed 1 night in Aug 2018

8/10 Good

Gwilym

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very good value for money. Everything functions as expected. TV is a bit old.
Stayed 2 nights in Aug 2018

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018

8/10 Good

Rob, Goxhill North Lincolnsbire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation and very helpful staff.
Stayed 7 nights in Jun 2018

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendation for Annecy.
Having read some negative reviews I can truly say our room at Zenitude was clean and well stocked. Admittedly it was on the small side but as we were touring we didn’t mind. There was a fridge, microwave, hob, coffee maker, cutlery, pots and pans for 2 and a small dishwasher under the sink. The staff were, on the whole, helpful and friendly. We would stay here again and recommend it for others. If staying in or near Annecy, I would recommend a visit to the Gorges de Fier.
Stayed 3 nights in Jun 2018

10/10 Excellent

Bruno , London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!!
In fact, it's a full apartment. With living room, bedroom and kitchen, it is a very comfortable environment. Good location, near the center (by car). Free parking, WiFi.
Stayed 3 nights in Dec 2017

4/10 Poor

N, Munich

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading hotel photo
The clean comfortable hotel room in the photo is definitely not what you get. This is more like a hostel or long term stay option. Cheaply built, the wear and tear is definitely evident. Although the staff were nice enough...the gated parking lot and the broken security doors in the rear of the building gave you the indication its not the most secure place. Not likely to stay again.
Stayed 2 nights in Sep 2017

2/10 Terrible

ANDREW

Disliked: Staff & service, property conditions & facilities, room comfort
The review did not represent the quality of the hotel. The Hotel seemed to be changing brands the days that we booked. Poor quality and very old fit out. Generally not what you would expect, irrespective of the price.
Stayed 1 night in Aug 2017

10/10 Excellent

Grégory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Très bon compromis avec une chambre et une kitchenette qui permet de se reposer sans avoir l'obligation de ressortir pour le repas. Je recommande et reviendrait dans votre structure avec un prix très abordable et honnête. Merci.
Stayed 1 night in Feb 2024

10/10 Excellent

mickael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bon rapport qualité prix. Parking fermer proposé à 3€ la journée. Propre et très bien pour un passage d une nuit , proche d Annecy en voiture. Personnel à l accueil agréable.
Stayed 1 night in Feb 2024

10/10 Excellent

Gaelle

Stayed 1 night in Jan 2024

10/10 Excellent

Florent

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Erol

Business traveller
Liked: Amenities, property conditions & facilities
Facile d'accés, stationnement sécuritaire, chambre agréable. Employées amicaux, souriant et aimable.
Stayed 1 night in Jan 2024

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness
Nous avons aimé la chambre, qui était propre mais un peu fatiguée. Nous avons également apprécié le fait qu'il y ait une kitchenette. Nous n'avons pas aimé la situation de l'hôtel. Il était plus éloigné de la ville que ce que nous avions cru, et ressemblait plus à une auberge de jeunesse qu'à un hôtel.
Stayed 1 night in Jan 2024

10/10 Excellent

joël

Liked: Cleanliness, room comfort
Séjour Annecy
Séjour fantastique, vraiment très propre et calme, Très bon accueil, que du positif.
Stayed 5 nights in Dec 2023

8/10 Good

ridha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vito

Stayed 7 nights in Dec 2023

6/10 Okay

Jose Luis

Liked: Room comfort
Disliked: Cleanliness
PEUT MIEUX FAIRE.
La propreté laisse un peu a désirer avec des poils dans la sdb et moisissures sur le carrelage.
Stayed 4 nights in Dec 2023

10/10 Excellent

jean claude

Stayed 1 night in Dec 2023

10/10 Excellent

Yvette

Stayed 1 night in Dec 2023

8/10 Good

Jérôme

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

teddy

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

María Daniella

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023