"From location to employee everything was wonderful until it was time to check out. We were charged to $50 deposit when we checked in and the person who checked us out, even though we told him three times that we were charged the $50 deposit, didn’t give us a refund. It took quite a bit of effort to get the refund. On top of that, they had called us a taxi and because we were dealing with the issue with the refund, the taxi driver had to wait for us about 10 minutes and the taxi driver‘s meter was running the whole time. The hotel is very nice. It’s in a great location. The amenities are lovely. That issue with the employee, it was the only thing that kept our trip from being perfect."
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