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The afternoon tea we had was not the greatest i dont't know if it is to do with the pandemic but felt the scones were not fresh.

This facility was so clean and the staff was amazing

Beautiful room! Very nice staff who were attentive to all of our needs.

Very nice staff, very clean and excellent location for a connection

River view. I came a day earlier and staff accommodated with same room for 3 nights (2 nights books).

It was inside the airport, I don't have to go outside because I was in transit for my connecting fly. Easy to transfert to have transportation for Heathrow airport.

A central location for walking distance from shopping centres and subway. Good breakfast, but expensive. The booked Confirmation was : Classic Twin Room , at the hotel we received 2 single beds !!!

We were very happy in our stay at this hotel, the food was very good, the service was great and the beds were super comfy with extra pillows to boot! The location was perfect for our scheduled flight from Heathrow Airport.

Location was perfect and I don’t mind the absence Of window

The hotel is located at a very good place where you can walk to Big Ben (20 mins). Many restaurants nearby and the staffs are very helpful. However, the rooms a little small. Thank you, team! ❤️

Fantastic staff, great location. Clean and modern room, and it even had a north american electrical outlet which was great, since I forgot to bring a converter.

Easy access to all theatres, a welcoming staff, reasonable choice for breakfast. The bacon was too hard to cut though. Overall very good. Was less happy with housekeeping waking us up on the last morning clearly wanting to clean the room .