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"I know it's an old hotel but this one is really outdated guests can see ripped carpets in the main hall way, flaked paint and the bathroom in our room had no handwash! The breakfast was really bad and tasteless the beans were like gloop, I'm surprised folk were eating it! When checking out I wasn't asked about my stay, the receptionist just took my keys and gave me a quick bye, which I felt was quite rude and lacked customer service/care. We stayed for 1 night which was ok as we were out most of the time but I wouldn't stay any longer than that, I personally would not stay here again which is a shame."

"I stayed here with my 4 Yr old granddaughter the hotel and amenities were great The only downside was the food we stayed on a dinner and breakfast deal but found that the buffet lacked choice as very few options the salad bar was ok"

"The room was very clean and staff helpful."

"As my wife and I continued our honeymoon through Scotland—transitioning from the perfection of Melville Castle to the Highlands—we checked into the Inverness Palace Hotel. My breakdown: 5 stars Location, 5 Service, 3 Room. Since the room is the main purpose of a stay, my overall rating is a 3. The positives are undeniable. Looking out over the River Ness provides a stunning 5-star backdrop. Service was commendable; staff were welcoming and when we requested a micro-fridge, it was brought up immediately. However, room comforts fell short. The bed was hard and pillows thin. The shower has a frustrating quirk: turning the knob unavoidably blasts you with sitting cold water due to the showerhead's angle. Soap and shampoo were provided, but we had to request conditioner (happily provided, but odd not to include by default). Unwinding was tough since the TV lacked internet or most common streaming apps or ability to download them. The general hot tub was disappointing, running a forced 10-minutes-on/10-minutes-off cleaning cycle. (The separate spa, however, is great!). Also, beware the lift—the door closed so hard on my shoulder it felt like I got tackled! Our exit was clunky: despite arranging a late checkout, our keys deactivated early. We faced pushback on our departure time, though we suspect a simple language barrier rather than rudeness. Great location and staff, but room comforts hold it back. Ironically, the best AirBnB I've ever stayed at is RIGHT behind them! "

"I would say with the limited hotel options in Ft William it was fine. It is an older hotel with an updated room but very small, we had 2 twins. We did not eat there. It seemed booked up at our stay early May 2026"

"The Breakfast was your typical buffet, It was Hot and Fresh. Everything was kept clean. The rooms are rather small but adequate. The shower was excellent. It is located close to the train station and the bus station. It was located close to everything , easy walking."

"Great staff. Clean"

"Great stay."

"The meal in the restaurant was excellent, very friendly staff, dog friendly. There is construction work going on which is fair enough but my only criticism would be that it is a bit messy and should be better managed "