4/10 Poor
Louise
26 Jan 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived into the main reception to what I can only describe as hostile and unnerving, there were numerous security and hotel staff with what I presume was a guest (they were speaking very loudly) I tried to remain inconspicuous as I awkwardly tried to check in using the self check in, I was unable to do so, so I waited to speak with a member of staff who came over and asked my name and I showed him my booking reference, I was then quickly given a key and off I went without any other communication. I found my room only to be greeted with a dirty sink and a hair, the tap was also in a state of disrepair. The hotel sells itself by describing each room as being a tranquil oasis of calm and tranquility, with sound proofed rooms… just after 10pm I could hear and feel the booming base from the club next door. I checked out this morning, the key was taken from me in a very crowded main reception and that was that.. zero customer service. I would never stay here again nor would I recommend.
Louise
Stayed 1 night in Jan 2023