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citizenM Tower of London

Photo gallery for citizenM Tower of London

Primary image
King Room - Tower View | View from room
King Room - Tower View | Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
King Room | Premium bedding, pillow-top beds, in-room safe, desk

Overview of citizenM Tower of London

citizenM Tower of London

4.0 star property

4.6/5 Wonderful

Top rated for property conditions & facilities (4.7/5)

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
Map
40 Trinity Square, London, England, EC3N 4DJ

Explore the area

  • Popular LocationTower of London7 min walk
  • Popular LocationTower Bridge8 min walk
  • Popular LocationThe Shard16 min walk
  • AirportLondon (LCY-London City)22 min drive

Room options

About this area

London

CitizenM Tower of London is located in London City Centre, a neighbourhood in London, and is near a metro station. Tower of London and Buckingham Palace are cultural highlights, and some of the area's notable landmarks include London Bridge and St. Paul's Cathedral. Looking to enjoy an event or a match? See what's going on at ExCeL Exhibition Centre or O2 Arena. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location.
Visit our London travel guideOpens in a new window
Map

What's nearby

  • Tower of London - 7 min walk
  • Tower Bridge - 8 min walk
  • London Bridge - 12 min walk
  • The Shard - 16 min walk
  • St. Paul's Cathedral - 9 min drive

Getting around

  • Tower Hill Station - 1 min walk
  • London Fenchurch Street Station - 3 min walk
  • London (LCY-London City) - 22 min drive

About this property

citizenM Tower of London

4-star hotel near London Bridge
A short walk from Tower of London and Tower Bridge, citizenM Tower of London provides 2 coffee shops/cafes, a bar and a 24-hour business centre. Be sure to enjoy a meal at canteenM, the on-site restaurant. Guests can connect to free in-room WiFi.
Other perks include:
  • Breakfast (surcharge), 8 meeting rooms and express check-in
  • A lift, multilingual staff and coffee/tea in the lobby
  • A water dispenser, express check-out and co-working spaces
  • Guest reviews speak highly of the bar, central location and helpful staff
Room features
All 370 rooms include comforts, such as premium bedding and iPads, in addition to perks, such as Laptop workspace and climate-controlled air conditioning. Guests reviews say good things about the cleanliness rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, heating and housekeeping

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • To-go breakfast available for a fee daily 6 AM–11 AM: GBP 15.95 per person
  • 1 restaurant and 2 coffee shops
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • CanteenM
  • CloudM

Family friendly

  • Snack bar/deli

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Coworking spaces
  • Meeting rooms - 8

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • In-room accessibility
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV
  • Digital channels
  • iPad
  • iPod dock

Food and drink

  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

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Policies

Check-in

96% of travellers were happy with check-in
Check-in from 2:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 29.00
Express checkout

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.
Guests have the possibility to enhance their stay via the citizenM mobile app. The app gives guests access to pre-arrival check-in, keyless room access, room controls, and optional cleaning and food services.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: GBP 15.95 per person (approximately)
  • Late check-out fee: GBP 29.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 81.84.09.897.B.06
This property accepts credit cards and debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM Tower London Hotel
citizenM Tower London
citizenM Tower of London Hotel
citizenM Tower of London London
citizenM Tower of London Hotel London
Citizenm Tower Of London Hotel England

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 721 out of 1004 reviews
5 - Excellent 72%
Rating 4 - Good. 218 out of 1004 reviews
4 - Good 22%
Rating 3 - Okay. 41 out of 1004 reviews
3 - Okay 4%
Rating 2 - Poor. 12 out of 1004 reviews
2 - Poor 1%
Rating 1 - Terrible. 12 out of 1004 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

5/5 Excellent

Karin, Westborough
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The room was clean and quiet. I would definitely stay there again.
Stayed 3 nights in Sep 2022

5/5 Excellent

John
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel is good consistent accomodation. Rooms are small but comfortable. They do seem to have some quirky issues however like food on the electronic menu that shouldn't be there and once I ordered something that was actually twice the price than what the menu said. The server solved that by giving me two of them which really wasn't the right answer (because it didn't taste very good as well). Some of the food was quite good however. The elevators are just wonky. They stop and don't stop at random on floors where buttons are pushed and lit up. Also, they don't have enough staff on at breakfast - the buffet and eating areas were not attended to very well. Got a bit messy and disorganized.
Stayed 2 nights in Sep 2022

5/5 Excellent

John
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly and helpful staff.
Stayed 3 nights in Sep 2022

3/5 Okay

Charles
Business traveller
Liked: Staff & service, property conditions & facilities
Great location and easy access to many of the sights of London. Rooms were ok.
Stayed 4 nights in Sep 2022

5/5 Excellent

leslie
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a room with a startling Tower of London view. Incredible!
Stayed 2 nights in Sep 2022

4/5 Good

Taylor
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay. The hotel is in a nice location, close to the Tower of London,Tower Bridge, and right next to a Tube station. Staff were friendly and helpful. I recommend checking out the bar (I believe on the 7th floor) for good drinks and incredible views. The lobby and downstairs bar were very nice as well. The room was clean and modern. We liked that the smart TV allowed us to connect our Netflix and other streaming services. The king size bed was very comfortable, however it was inconvenient to have to climb over my husband in the middle of the night to get to the washroom. The shower was nice, but the bathroom was not very private. In our room, the door didn't shut properly and the thin glass wall separating the bathroom from the rest of the room lacked privacy. I would recommend this hotel if you are travelling with your spouse/partner or solo.
Stayed 3 nights in Aug 2022

5/5 Excellent

Jodi
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were amazing hotel room and staff. Be aware rooms are very small. They are smaller then you would expect for a small room and only a king bed you can only get in/out on one side. Best for people traveling with spouse or single. Not a good place for families and kids. It is great location for transportation right above the tube and next to bus routes. It fit our needs perfectly and a very quiet hotel. We were there a week and enjoyed the stay everyday.
Stayed 5 nights in Aug 2022

5/5 Excellent

Nuzrat
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 4 nights in Aug 2022

5/5 Excellent

Peter
Liked: Cleanliness, staff & service
Modern and minimalistic but well thought out room and extremely comfortable. Only criticism would be be no coffee or tea in rooms
Stayed 1 night in Aug 2022

5/5 Excellent

Justin
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, modern, and clean. Staff were super attentive and helpful in making sure we had a great experience and helped us navigate the city. The manager (I believe his name was Ali) was particularly helpful and went above and beyond. The location is prime as well.
Stayed 2 nights in Aug 2022