Aloft London Excel

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In-room safe, individually furnished, desk, iron/ironing board
In-room safe, individually furnished, desk, iron/ironing board
In-room safe, individually furnished, desk, iron/ironing board
In-room safe, individually furnished, desk, iron/ironing board

Overview of Aloft London Excel

Aloft London Excel

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Map
1 Eastern Gateway, Royal Victoria Dock, London, England, E16 1FR

Explore the area

  • Popular LocationExcel Exhibition Centre4 min walk
  • AirportLondon (LCY-London City)4 min drive
  • Popular LocationWestfield Stratford City10 min drive
  • Popular LocationO2 Arena17 min drive

Choose dates to view prices

About this area

London

Located on the riverwalk, Aloft London Excel is in Docklands neighbourhood and is connected to the convention centre. O2 Arena and The British Museum are cultural highlights, and some of the area's notable landmarks include Tower Bridge and The Shard. Looking to enjoy an event or a match while in town? See what's going on at London Stadium. Guests love the hotel's convenience for public transportation: Prince Regent Station is 4 minutes on foot and Royal Albert Station is 10 minutes.

What's nearby

  • Excel Exhibition Centre - 4 min walk
  • Westfield Stratford City - 10 min drive
  • Tower Bridge - 12 min drive
  • O2 Arena - 17 min drive
  • London Stadium - 19 min drive

Getting around

  • Prince Regent Station - 4 min walk
  • London West Ham Station - 7 min drive
  • London (LCY-London City) - 4 min drive

About this property

Aloft London Excel

Pet-friendly hotel connected to the convention centre in Docklands, walk to Excel Exhibition Centre
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking. All rooms are individually furnished and feature free WiFi, free wired Internet and safes. Guests will also find flat-screen TVs, fridges and rainfall showerheads.
Aloft London Excel offers 252 air-conditioned accommodations with a safe and an iron/ironing board. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 16 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: GBP 17.50 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Restaurants on site

  • Docksider Restaurant
  • WXYZ
  • Food and beverage area

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Camp Aloft mattresses can be provided for children 12 years and under. Extra beds are not available in the hotel.

Access methods

Staffed front desk

Pets

Pets stay for free
1 per room (up to 40 lbs/18 kg)
Food and water bowls are available
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 16 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Aloft ExCeL
Aloft ExCeL Hotel
Aloft ExCeL Hotel London
Aloft ExCeL London
Aloft London
Aloft London ExCeL
ExCeL Aloft London
ExCeL London Aloft
London Aloft
London ExCeL Aloft
Aloft London Excel England
Aloft London Excel Hotel London
Aloft London Excel Hotel
Aloft London Excel England
Aloft London Excel Hotel
Aloft London Excel London
Aloft London Excel Hotel London

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 549 out of 981 reviews
5 - Excellent 56%
Rating 4 - Good. 338 out of 981 reviews
4 - Good 34%
Rating 3 - Okay. 48 out of 981 reviews
3 - Okay 5%
Rating 2 - Poor. 23 out of 981 reviews
2 - Poor 2%
Rating 1 - Terrible. 23 out of 981 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.2/5

Eco-friendliness

2/5 Poor

Business traveller
Disliked: Cleanliness, staff & service
The front desk employees were quite helpful, however the rooms were quite dirty and the shower smelled like mold. I went to the restaurant to get lunch and was told that they were too full to take me in even though there were only 2 tables in the restaurant. When I asked the host about this she told me they had a large party in the back and that I could “try McDonalds instead”. I found out this was a lie when I spoke to another server and she let me sit and order a salad. There was no table in the back. This was non excusable service.
Stayed 3 nights in May 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Aloft hotel chains around the world, they are always so convenient and fun to be at. Great crowd of people and such a convenient walk away from the London Excel centre. Would strongly recommend staying here again!
Stayed 3 nights in May 2022

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service
Customer service was shocking Prior to coming to the property I tried to arrange with the hotel about getting balloons and a cake delivered from an external person however would take over half an hour to get through to them on the phones before getting cut off on several occasions or getting through to someone abroad who could not help. On the day of arrival, they sent the cake person to another room and had given them a key which was shocking and annoying as I had specified prior to my stay that they were going to the king room booking The facilities at the hotel were all out of use - the swimming pool was closed throughout our stay, the outside was a construction site and there was no clear signs as to where the car park was. When booking we were not told about the damage deposit which we would get back later and this was a shock on arrival Our booking was reserved on expedia and then we paid on arrival - they tried to charge me again for my room at check out as they did not have the details right Had written a review on arrival and the hotel did not contact me to see if there is anything they could do to make our stay better
Stayed 2 nights in Mar 2022

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a big skip full of rubbish outside the hotel. Lots of dug up path and work men area in front of the hotel on both ground and 2nd floor.
Stayed 1 night in Feb 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
swimming pool is great
Stayed 3 nights in Feb 2022