6/10 Okay
Sheila
Travelled with partner
2 May 2024
This is our second trip to this beautiful, historic inn; the first time was about 10 yrs ago. Back then, we received a warm welcome, keys and an invitation to a complimentary happy hour in the dining room. There, we heard the fascinating history of this property. Now, it is hosted through email. We were requested to download an app, and were assigned a code to unlock our door. It didn’t work. I called for assistance and was told I’d probably get another email with a different code and to try that. I did, it worked. (If it didn’t, the kind human (who was at an affiliated property nearby) was going to make us a key and waive the normal $10 fee(!).) To summarize, the check-in process was automated and problematic when instead it should be welcoming and showcase the character of this special place.
Sheila
Stayed 1 night in May 2024