Arborg Holidays

This was a trip with my wife and daughter. We were flying standby with no guarantee that all of us (or any of us) would have a seat. I contacted the hotel ahead of our stay asking to allow my wife to checkin even if I'm not present. They accepted, and confirmed they added a note to my reservation. Upon arrival, you guessed it, they refused to let my wife checkin and insisted that I had to be there. Fortunately, all of us had made the flight and I was only 20 minutes behind as I was running an errand. But I can't imagine how pissed I would have been if I hadn't boarded the flight and they'd leave my wife and daughter unable to checkin for a room that we had already paid in full. So yeah, it's a pretty serious issue so I'm taking away two stars for that reason. The rest was fine, just that checkin issue. What's the point of contacting the hotel well in advance to make arrangements and the hotel agreeing to the requests for it to be ignored or denied upon arrival? I wasted my time and they wasted theirs in all those pre-arrival comunications, and had I not made the flight the consequences would have been very bad.

Great location, friendly staff, spacious room! Terrific choice!

Room was spotless, wonderful amenities, helpful staff and incredible location. Close to everything!

The sky bar…excellent

The staff was solid, polite and helpful. The room was clean, but the twin beds were disappointing as they were basically cots with a thin mattress, not up to the quality standard of the rest of the hotel. The room was small, my Gold VIP room upgrade was denied (there were rooms available) and they did not accept American Express. Breakfast included with decent offerings and the staff itself was the reason for the 4 stars