Holiday Homes in Arcadia

"I love this hotel .costumer service they are very nice "

"The woman at the front desk was absolutely fabulous. Everything else was disgusting. The room was dated, dirty, numerous hairs on the sheets, fluid stains on the wall walls, and the headboard, and the room smelled. I don’t know how this is considered a three star hotel. I walked out after 15 minutes and was only able to get one of my three nights refund refunded. Save yourself a headache and stay somewhere else."

"warm and friendly staff, great dining, extremely clean rooms. Overall excellent experience and highly recommended"

"I love the location, breakfast was amazing. We did some shopping at Clay Terrace and Keystone at the Crossing, so a good location all around, it was a good stay."

"Booked to hotel for 6 nights but had a family emergency and I only stayed for 1 of the 6 nights. They refused to refund me anything, not even half. Would have appreciated at least a little bit of them working with me."

"In the middle of a renovation and it's coming along nicely. The morning desk employee was absolutely rude. I called in the morning to request late check out (the hotel was mostly vacant and it was Sunday morning) and there was no answer. I went to the desk an hour before check out time. I observed the desk employee in questionable behavior with the cleaning staff. She was making fun of their accents and speaking very rudely to them. She returned to the desk when I got to it. I asked if I could extend my checkout by an hour. This is fairly standard and many properties have a fee schedule for this. She looked at me and said no. She needs to clean that room now so I needed to pack my things as quickly as possible and leave. This was my first interaction with this employee. She didn't know which room I was in or anything else of that nature. I did end up staying in the room until the agreed upon check out time, but still not understanding what reasoning she had to be rude to the other employees and myself. As far as her appearance at the front desk, I would have been given pause if I was checking in. Her clothes and hair were dirty and she was unpleasant and foul with horrendous grammar. This could be a great spot for the price, but they need a serious intervention with this particular employee. It left a horrible imprint and ending to an otherwise positive stay. "

"Well run hotel and use it all the time!"

"Check was efficient, with about 12 people ahead of me at arrival. The lobby is nice, has lots of seating and light. The rooms were clean and comfortable, though the elevator doors need rubber bumpers, the slamming metal sound they made when closing scared me several times over night "

"We had no problem with late checkin."