Arroyo de Cuéllar Holidays

The initial impression was okay, but it quickly changed when they locked the hotel and locked me out in the middle of the night with no sign or prior notice. The phone rang multiple times without anyone answering. While I appreciate that they extended my stay upon my request, which I paid for, I was hurried to pay, as if I were running away, and they woke me up in the middle of the night. I already provided my card as a guarantor, so running up to my room to wake me up from sleep was totally uncalled for. Yet the overall service was average. Breakfast is charged per room at every other hotel, but they insisted on charging per head even though breakfast was used only once.

A welcoming and luxury experience from the moment we walked in. Well appointed rooms, beautiful lobby, and an amazing tub/shower. We had a small problem with ants but the staff dealt with it. 10/10

The hotel was beautiful! The lobby and the rooms and decor. 1. The bell staff should offer to take your bags. We can say no, but they should offer. 2. The cleaning crew did not pick up used cups of coffee and tea for 2 days. 3. The pool staff would not serve drinks and we had to ask 2-3 times for snacks. It was dirty. Lemon slices and fries and towels everywhere on rooftop pool. Granted that they’re new. Some work to be done! Thank you

Muy buena opción. Totalmente céntrico y se puede acceder muy fácilmente al transporte público. La Gran Vía es siempre una gran opción para hospedarse en Madrid.

The hotel was great. The staff were really helpful, the breakfast was delicious and the view from the top was beautiful. Thank you