Marrakech Hotel Guide - Artisanal Craft Center Marrakech hotels in Marrakech, Morocco.

"Lovely place to stay, very accessible to the city. We contacted the hotel prior to our stay and booked a transfer from the airport which worked really well & they also arranged the return transfer which took any stress out of the process. Breakfast good selection. Spa was good we had massages & hamam & the outdoor area was good to sit, relax & swim. Would recommend this Riad for your stay."

"Beautiful Riad with excellent food and bar drinks. Beds were comfortable. Large closet to keep a suitcase. The staff was excellent and took care of any need. "

"Great location, great room, awesome shower and very nice breakfast with helpful and enthusiastic staff"

"Decent room size. Good breakfast options."

"Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future."

"It’s honestly hard to put into words how happy we were with everything — the service, the staff, the food, the cleanliness, the space, the amenities… even the coffee was amazing (way better than Starbucks in Morocco). My husband and I stayed for three nights, then went to Tangier, but loved it so much we had to come back for one more night before we depart. Huge thanks to the staff, the chef, and the owners for such an awesome experience! This place will forever have a special place in our hearts. "

"My wife and I stayed at the Riad Palais des Princesses for a 3 night stay and thoroughly enjoyed our stay. If you are seeking a modern, clinical type of hotel, this isn't for you - it is however for those wanting to step back in time, soak up the atmosphere and ambiance and to do so in beautiful surroundings. From the moment we arrived the staff were superb as we took our seats for our welcoming Moroccon mint tea and they catered for all our needs throughout our stay. The Riad is perfectly located as a starting point to explore the city, close to the main square and souks. Our suite was beautifully arranged with a unique and quirky entrance room leading to the main bedroom suite and bathroom. The roof top terrace also came to good use as a spot to sit out and relax and enjoy the setting sun. Very much enjoyed our stay."

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "

"We had a great suite (room 22) in this ideally placed hotel. The staff were all friendly and courteous. We enjoyed beers in the Sky Bar. It’s a great place to stay. "