Reception

Reviews of Baymont by Wyndham Asheville/Biltmore Village

2.5 out of 5
Baymont by Wyndham Asheville/Biltmore Village
204 Hendersonville Rd, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1007 reviews" "
Rating 8 - Good. 300 out of 1007 reviews" "
Rating 6 - Okay. 87 out of 1007 reviews" "
Rating 4 - Poor. 25 out of 1007 reviews" "
Rating 2 - Terrible. 19 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place,excellent location!!!
Stayed 2 nights in May 2024
Response from b on 16 May 2024
Thank you for choosing to stay at the Baymont Inn Asheville. We are glad you had a pleasant stay. Looking forward to the next opportunity to be of service again.Kind Regards.Management

6/10 Okay

Philip, windsor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice secluded spot. I was on a solo trip so it was perfect. Front staff was a bit rude. She seemed like she was having a bad day. But overall I would stay here again
Stayed 1 night in May 2024
Response from b on 14 May 2024
Thank you for choosing to stay at the Baymont Inn, we are glad you had a pleasant stay. We are deeply disturbed to hear the welcome at the front desk was not at our usual high standard and offer our sincere apologies. Looking forward to be of service again in the future.Kind regardsManagement

6/10 Okay

Darlene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Unfortunately, we had a room that smelled like Pot/weed and they tried to cover up the smell with too much perfume. Other than that it was ok.
Stayed 1 night in May 2024
Response from b on 11 May 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. Our focus is to always maintain a high level of sanitation and cleanliness, it appears on this occasion we failed and offer our sincere apologies. We have shared your feedback with the housekeeping team to ensure proper standards are maintained.Kind RegardsManagement

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from b on 29 Apr 2024
Thank you for choosing to stay at the Baymont Inn, we are glad you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun walking around shopping in the Biltmore Village just down the road. Staff was friendly and place was clean. Good value for your money.
Stayed 1 night in Apr 2024
Response from b on 26 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and hope we can be of service again.Kind Regardsmanagement

8/10 Good

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to biltmore village. Comfortable hotel with great hot tub.
Stayed 1 night in Apr 2024
Response from b on 26 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and hope we can be of service again.Kind Regardsmanagement

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having someone (probably homeless), come into the breakfast room, stuffing everything and anything into his pockets and stacking 4 layers of heated food with his dirty pants hanging half way down his ass is appalling. How do you let this happen?
Stayed 1 night in Apr 2024
Response from b on 23 Apr 2024
thank you for your feedback, as much as we try extremely hard to control this situation, some still manage to gain entry while the staff are busy attending to our guests. I wish you mentioned this to the desk staff when this occurred so we could have immediately acted upon it. Yours sincerelyManagement

8/10 Good

Kyoungseok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from b on 24 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay.Kind RegardsManagement

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from b on 23 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay.Kind RegardsManagement

10/10 Excellent

Linda

Stayed 1 night in Apr 2024
Response from b on 7 May 2024
Thank you for choosing to stay at the Baymont Inn - Asheville, we are thrilled you had a pleasant stay. We look forward to your next visit.Kind RegardsManagement

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from b on 16 Apr 2024
Thank you for choosing to stay at the Baymont Inn, we are glad you had a pleasant stayKind regardsmanagement

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when visiting Asheville. Close to the Biltmore Estate entrance.Decent breakfast with other dining within a short walk
Stayed 3 nights in Apr 2024
Response from b on 15 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay.Kind regardsManagement

10/10 Excellent

Aliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Apr 2024
Response from b on 15 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay.Kind regardsManagement

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient and thoughtful in meeting our needs. The breakfast was the best. The housekeeping staff was pleasant and efficient.
Stayed 3 nights in Apr 2024
Response from b on 12 Apr 2024
We thank you for choosing to stay at the baymont Inn. Thank you for your feedback. We are glad you had a pleasant stay and your expectations were met. Should you be visiting Asheville in the future we hope you will consider staying at the Baymont.Kind regardsManagement

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast choices
Stayed 2 nights in Apr 2024
Response from b on 11 Apr 2024
Thank you for choosing to stay at the Baymont Inn, glad you enjoyed the breakfast. Hope we can be of service again in the future.Kind regardsManagement

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Worth the price. Short drive to Biltmore. The breakfast offerings were among the best I've ever had at a hotel! The staff were very polite, and saved me when I left my car keys in the lobby. Only complaints are noise from the connecting room, and that it's a pain to get out of the parking lot onto US 25.
Stayed 2 nights in Apr 2024
Response from b on 9 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. Sorry about the noise disturbance from the adjoining room. We do our best to assign these interconnecting rooms to guests with multiple rooms unless of course when we are sold out. Happy to hear you enjoyed the breakfast.Kind RegardsManagement

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All Good
Stayed 1 night in Mar 2024
Response from b on 8 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

Flora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay in Baymont, it’s very clean and close to everyplace we go. I love their breakfast and the staffs are nice and helpful. I will definitely come back when we visit Ashville again. Highly recommended!
Stayed 2 nights in Apr 2024
Response from b on 8 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are thrilled you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff weren’t particularly friendly. Lobby small. Room too small for two queen beds. No room for two open suitcases. Water pressure low in shower. Rooms were clean and modern!
Stayed 2 nights in Apr 2024
Response from b on 8 Apr 2024
We are disappointed we did not meet your expectations . Our goal is to provide a friendly and efficient service to all of our guests all of the time. On this occasion we failed and offer our sincere apologies. Thank you for informing us re the water pressure, our maintenance department has been alerted to look into this. Kind RegardsManagement

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property very close to Biltmore. The hotel was very clean and in a great location. Recommend!
Stayed 2 nights in Mar 2024
Response from b on 8 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are thrilled you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

8/10 Good

Louis Alex

Stayed 1 night in Mar 2024
Response from b on 26 Apr 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and hope we can be of service again.Kind Regardsmanagement

8/10 Good

Joel, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A couple minutes from Biltmore Estate, shops and restaurants as well.
Stayed 1 night in Mar 2024
Response from b on 3 Apr 2024
thank you for choosing to stay with us and thank you for your feedback,Kind RegardsManagement

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how quiet it was.
Stayed 2 nights in Mar 2024
Response from b on 27 Mar 2024
Thank you for choosing to stay at the Baymont Inn, we are glad you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

Pia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell that the manager is treating well his employees because I don't have any complaint whatsoever. It was a pleasant stay.
Stayed 1 night in Mar 2024
Response from b on 25 Mar 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and your expectations were met. Looking forward to the next opportunity to be of service.Kind RegardsManagement

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located and the staff were friendly and helpful. The hotel is a bit outdated and could use some updates. The furniture in the lobby was worn, the coffee station in lobby was an old table. The rooms were neat and the bathrooms were well appointed, but the carpeting was old and worn. We had a comfortable stay and did like the easy parking and location.
Stayed 2 nights in Mar 2024
Response from b on 18 Mar 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback.We acknowledge the hotel is due for a facelift. The owning company is actively working with interior designers and hope to start a refurbishment program after the season.Kind Regardsmanagementkind Regards.Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean and friendly staff
Stayed 1 night in Mar 2024
Response from b on 14 Mar 2024
Thank you for staying with us and thank you for your feedback. We are thrilled you had a pleasant stay. We look forward to be of service in the future.Kind RegardsManagement.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremly noisy, sirens all night, rooms say they are smoke free, but the guest in the room next to us smoked all night and our belonging all smelt like smoke. Kids ran up and down hall all night making tons of noise. When we wanted to check out and go home early because our room and belongs smelled, they refused to refund us the night.
Stayed 2 nights in Mar 2024
Response from b on 4 Mar 2024
Dear Heather, Thank you for your feedback, I am extremely disappointed we failed to meet your expectations and offer my sincere apologies.as a small token of compensation and considering this an isolated incident, I have arranged to offer you a refund on the 2nd night stay. As this was a prepaid to a third party you will have to follow up with them for a refund.Once again please accept my sincere apologies for this inconvenience.Kind regardsManagement

10/10 Excellent

Terrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, beds comfy. I was concerned being by the elevator but never heard it. Hot breakfast was good. Price was fair. My only concern is very tight parking spaces. I cant speak for any other Baymont but this one was excellent.
Stayed 2 nights in Feb 2024
Response from b on 19 Feb 2024
Thank you for your feedback, we are thrilled you had a pleasant stay. Hope we can be of service again.Kind RegardsManagement

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was fast and hotel is clean and I felt it was secure
Stayed 1 night in Feb 2024
Response from b on 16 Feb 2024
Thank you for choosing to stay at the Baymont Inn. We are glad you had a pleasant stay and we look forward to be of service again. Kind regardsManagement

4/10 Poor

Andrew

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from b on 16 Feb 2024
Thank you for your feedback, It appears we did not meet your expectations and offer our sincere apologies. To help us address your concerns and implement corrective measures, would you kindly provide us with details of where we failed.Kind RegardsManagement

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
We found a clothes tag and another paper in our room on check in but other than that everything was clean, smelled good and the breakfast was good every morning as well. My family enjoyed the inside pool and jacuzzi and would recommend to family and friends. We will more than likely stay here again
Stayed 3 nights in Feb 2024
Response from b on 12 Feb 2024
Thank you for your feedback, we are pleased you had a pleasant stay. I am disappointed to hear your room was not detail cleaned and offer my apologies. I will discuss this with the Housekeeper so we avoid a situation like this happening again.Kind regardsManagement

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and very reasonably priced
Stayed 1 night in Jan 2024
Response from Christina on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Rachel

Stayed 2 nights in Jan 2024
Response from b on 25 Mar 2024
Thank you for choosing to stay at the Baymont Inn, we are pleased you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

cheri

Rooms are very clean and comfortable! Will definitely book a stay here again!!
Stayed 1 night in Jan 2024
Response from b on 22 Jan 2024
Thank you for choosing to stay at the Baymont Inn, we are pleased you had a pleasant stay and your expectations were met. We look forward to the opportunity to be of service in the future.Kind RegardsManagement

8/10 Good

Jim

Business traveller
Carpet was old and dirty. Had to set thermostat at 78 to stay warm. Commodes were very low like for kids.
Stayed 2 nights in Jan 2024
Response from b on 17 Jan 2024
Thank you for your feedback. We have noted your comment re the carpet and our maintenance department had the carpet steam cleaned. Kind regardsmanagement

10/10 Excellent

Virginia

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from b on 17 Jan 2024
Thank you for your feedback, we are pleased that you had a pleasant stayKind regardsManagement

8/10 Good

Ilse

Travelled with family
Stayed 2 nights in Jan 2024
Response from Christina on 10 Jan 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Christina on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

2/10 Terrible

Linda

Stayed 1 night in Jan 2024
Response from Christina on 9 Jan 2024
Thank you for choosing to stay with us. We are disappointed we didn't meet your expectations. To help us understand where we failed so we can implement corrective measures, we would greatly appreciate if you could tell us where we failed. We look forward to hear from you.

10/10 Excellent

Pam

Liked: Amenities
Easy and fast check-in. Quiet except the sirens that you hear on the nearby highway.
Stayed 2 nights in Jan 2024
Response from Christina on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location to restaurants and sights easy access to the downtown
Stayed 1 night in Dec 2023
Response from Christina on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

6/10 Okay

LeAnn

Stayed 2 nights in Dec 2023
Response from Christina on 5 Jan 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christina on 5 Jan 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few hotels in Asheville with a hot tub which is really weird. Front desk staff was very nice. I got a good deal on the rate too--who doesn't like that?
Stayed 1 night in Dec 2023
Response from Christina on 5 Jan 2024
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Noelle

Stayed 1 night in Dec 2023
Response from Christina on 2 Jan 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean location near the Biltmore!
Stayed 1 night in Dec 2023
Response from Christina on 27 Dec 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mic
Stayed 1 night in Dec 2023
Response from Christina on 29 Dec 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Trisha

Liked: Staff & service, property conditions & facilities
The Baymont Wyndham is a very nice place to stay and the pillows are fantastic. Very close to the Biltmore and have stayed 2 different times at Baymont Wyndham.
Stayed 1 night in Dec 2023
Response from Christina on 28 Dec 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

6/10 Okay

John C, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The site was old and dated but still nice and clean.
Stayed 4 nights in Dec 2023
Response from Christina on 25 Dec 2023
Thank you for your feedback, I am disappointed we did not meet your expectations fully when you recently stayed at the Baymont Inn. We acknowledge the hotel is due for an upgrade. In fact we had a soft refurbishment program scheduled, but then COVID prevented us from proceeding. After COVID the supply chain issue delayed the program even further. We started the program in the winter of 2023. We hope you will give us the opportunity to service you better in the future.

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina on 25 Dec 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.