Deluxe Double Room | Front of property – evening/night
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Reviews of The Inn on Biltmore Estate

4 out of 5
The Inn on Biltmore Estate
1 Antler Hill Rd, Asheville, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 813 out of 1001 reviews" "
Rating 8 - Good. 128 out of 1001 reviews" "
Rating 6 - Okay. 36 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the great destinations!
Stayed 1 night in Apr 2024

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is difficult to walk around the estate because there are very few trails or sidewalks. The restaurant at The Inn was excellent for dinner but unable to handle the Sunday morning crowd. The room was nicely redone but quite pricy for an OK but not a Wow!
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

DANIEL, Milwaukee Wi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from cbrookhouzen on 23 Apr 2024
Thank you for staying with us at The Inn on Biltmore Estate! We appreciate your kind review and hope we have the opportunity to see you again!

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot to stay.
Stayed 1 night in Apr 2024
Response from Linda on 15 Apr 2024
We are glad you enjoyed your stay with us and we look forward to host you again.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great views of the Smokey Mountains
Stayed 2 nights in Apr 2024
Response from Inn on Biltmore Estate on 4 Apr 2024
Hello Anita, we are so happy that you enjoyed your stay. We cant wait to welcome you back again soon!

6/10 Okay

kathy, Delray Beach

Travelled with family
Liked: Cleanliness
This property is under renovation. We were not given two rooms near each other-We were not even on the same floor. Very little effort on the part of the staff to welcome or provide service. Just an okay stay. Not memorable.
Stayed 2 nights in Mar 2024
Response from Inn on Biltmore Estate on 4 Apr 2024
We are very sorry that your stay did not meet your standards. Even though we are under renovations we still uphold our 4 star standards. We do hope that you will give us another chance.

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our experience!
Stayed 1 night in Apr 2024
Response from Corey Brookhouzen on 2 Apr 2024
Thank you for staying at The Inn on Biltmore Estate! We are excited that you enjoyed your experience!!!

10/10 Excellent

Taeran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Inn on Biltmore Estate on 29 Mar 2024
Thank you for your stay Taeran. We hope to welcome you back soon.

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Inn on the Biltmore estate property. Amazing costumer service. Food was excellent.
Stayed 2 nights in Mar 2024
Response from Amanda with the Inn on Biltmore Estate on 27 Mar 2024
We are pleased to hear you enjoyed your stay at the Inn. We hope you made it home safely and that we see you again soon.

10/10 Excellent

Jonette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous!!! Exceptional detail and service.
Stayed 2 nights in Mar 2024
Response from Amanda with the Inn on Biltmore Estate on 27 Mar 2024
Your feedback means a lot to us. Thank you so much for your visit, we look forward to seeing you again soon.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful resort!
Stayed 1 night in Mar 2024
Response from Amanda with the Inn on Biltmore Estate on 24 Mar 2024
Thank you so much for your feedback. We hope to see you soon Donna.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular!!
Stayed 2 nights in Mar 2024
Response from Amanda with the Inn on Biltmore Estate on 13 Mar 2024
Thank you so much for your feedback, and sounds like you had a wonderful stay. We hope to see you again soon!

10/10 Excellent

Dustin Shane, Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing. They are totally devoted to meeting each guest's needs and going above and beyond to make sure they meet those expectations. This is my new favorite property in America. I will be coming back here everytime I visit the area.
Stayed 1 night in Mar 2024
Response from Amanda with the Inn on Biltmore Estate on 10 Mar 2024
Thank you so much for the incredible comments. We look forward to hosting you again soon!

8/10 Good

frances, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, hotel Has a nice atmosphere Great time of year to go March- very quiet Cool weather
Stayed 3 nights in Mar 2024
Response from Amanda with the Inn on Biltmore Estate on 10 Mar 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is exceptional!
Stayed 1 night in Mar 2024
Response from Amanda with the Inn on Biltmore Estate on 10 Mar 2024
We hope you had a wonderful visit with us. Thank you for your review.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent property and even better staff pampered us beyond belief. A special thanks to Julia and Don for getting us safely to all our excursions. Everyone from Valet to Front Desk to Concierge were knowledgeable and incredibly pleasant. Our first time to stay but it will become our new routine to visit. Thank you.
Stayed 3 nights in Feb 2024
Response from Amanda with the Inn on Biltmore Estate on 10 Mar 2024
Thank you so much for your feedback. It sounds like you had a wonderful time and I'm so pleased it was here with us.

10/10 Excellent

jerrold

Travelled with partner
Fabulous stay
Stayed 3 nights in Feb 2024
Response from Amanda with the Inn on Biltmore Estate on 19 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2024
Response from Amanda with the Inn on Biltmore Estate on 6 Feb 2024
We appreciate your feedback and look forward to your next visit!

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and immediately wished we were staying for more than one night. So, we decided to book a night at the hotel. The hotel was nice, but the Inn was just so much better. Everything was just lovely. The grounds were lovely, the house was so impressive, the Inn was luxurious. Unfortunately, there was a renovation mishap that closed the dining room when we were there, but they were very accommodating, even providing us with a light continental breakfast (which was the best I've ever had).
Stayed 1 night in Jan 2024
Response from Amanda with the Inn on Biltmore Estate on 21 Jan 2024
We are so pleased to hear about your experience and for staying with us during our renovation. Thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda with the Inn on Biltmore Estate on 16 Jan 2024
We appreciate your review and are happy you've enjoyed your stay.

8/10 Good

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Amanda with the Inn on Biltmore Estate on 14 Jan 2024
Thank you for your feedback!

10/10 Excellent

MARILYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda with the Inn on Biltmore Estate on 3 Jan 2024
Thank you for your feedback.

10/10 Excellent

Lonell

Stayed 1 night in Dec 2023
Response from Amanda with the Inn on Biltmore Estate on 14 Jan 2024
Very happy you had a good time. Thank you for your review.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Inn at Biltmore Estate
The food was exceptional, the room was adequate. There was little closet space in the room and the room was very tight. We had a king room. The shower was tiny, barely room to raise your arms. We felt for the price of the room it fell short of expectations. The restaurants well exceeded expectations
Stayed 2 nights in Dec 2023
Response from Amanda with the Inn on Biltmore Estate on 24 Dec 2023
Thank you for your feedback. We are pleased to hear of your dining experience and value your input about your room. We hope that, despite these challenges, you were able to find comfort during your stay.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like staying on the Estate when we visit the house for Christmas. Don’t like the breakfast option at the inn. Too long of a wait, even though many tables were open. Also not a fan of the strict dress code at the restaurant at the Inn. They could make it a little less dressy but still prohibit jeans, tennis shoes, sandals, t-shirts, etc.
Stayed 1 night in Dec 2023
Response from Amanda with the Inn on Biltmore Estate on 24 Dec 2023
Thank you for your review, we will absolutely follow up with the corresponding departments to give this feedback. We hope you had a wonderful visit with us.

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda with the Inn on Biltmore Estate on 16 Dec 2023
Thank you so much for you feedback. I hope you had a wonderful visit with us.

6/10 Okay

Rajia

Stayed 1 night in Dec 2023
Response from Amanda with the Inn on Biltmore Estate on 16 Dec 2023
Thank you for your feedback. I hope you had a nice stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biltmore
Great place to stay for touring Biltmore House & grounds.
Stayed 1 night in Dec 2023
Response from Amanda with the Inn on Biltmore Estate on 9 Dec 2023
We appreciate your feedback and are so happy you've had a wonderful visit with us. Thank you for your photo.

10/10 Excellent

Delynn

Liked: Cleanliness, staff & service, property conditions & facilities
A bit pricey, but very luxurious!
Stayed 1 night in Nov 2023
Response from Julia with The Inn on Biltmore on 29 Nov 2023
Thank you for your feedback and we look forward to your next visit!

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings. Loved Biltmore ❣️
Stayed 2 nights in Nov 2023
Response from Amanda with the Inn on Biltmore Estate on 29 Nov 2023
Thank you for your feedback. We are so glad you enjoyed your stay with us and look forward to having you back again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning setting & beautiful resort
Beautiful setting, very romantic getaway. I highly recommend. We can't wait to return.
Stayed 1 night in Nov 2023
Response from Julia with The Inn on Biltmore on 19 Nov 2023
We are so happy to hear you enjoyed. Thank you for the feedback and we look forward to your next visit!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amanda with the Inn on Biltmore Estate on 18 Nov 2023
We appreciate your feedback, thank you!

8/10 Good

Ruby

Liked: Property conditions & facilities, room comfort
Checking in with Andy was great. Whoever did the turn down service must be in a hurry, leaving no face and hand towels for us to use. Stay here for the candlelight tour at the Biltmore house. Been there, done that and won’t go back
Stayed 1 night in Nov 2023
Response from Alejandro on 13 Nov 2023
Good afternoon Ruby,Thank you so much for choosing the Inn on Biltmore Estate for your travels, we are delighted to have had the chance to host you.I appreciate you taking the time to share your feedback about your visit and know that we will be forwarding that to the appropriate departments for review.Thank you again for choosing us and hope you have some very happy holidays!

10/10 Excellent

Jonathan and Angela

Stayed 1 night in Nov 2023
Response from Amanda with the Inn on Biltmore Estate on 10 Nov 2023
Thank you so much for your review. We look forward to hosting you again soon.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was extremely helpful. On October 18th and 19th, we returned after a full day, around 3:00 pm. We were very tired. Our room had not been cleaned, and Housekeeping did not know who would clean our room. When I complained to the Front Desk, the person immediately took care of the situation. Our room was cleaned within 15-20 minutes! We were impressed with the quick service. If we requested anything, or there was a problem, either Concierge or the Front Desk helped with the situation. The fire alarm is definitely a concern. There was a fire alarm on Wed, 19 Oct, which we were unable to hear, when we were in our room. I am hard of hearing, so I did not hear the fire alarm. It was not a loud fire alarm. The fire alarm should be louder.
Stayed 4 nights in Oct 2023
Response from Alejandro on 23 Oct 2023
Good evening Sue,Thank you so much for choosing the Inn on Biltmore Estate for your recent travels to Asheville, we are glad to hear you enjoyed your stay! We certainly appreciate you taking the time to share that additional feedback and will be sure to share it with our maintenance team so that it may be addressed for you and our future guests.I hope we have the opportunity to host you again soon, and thank you all so much again!

8/10 Good

James

Staff very friendly and competent but the service was painfully slow both for food and drinks
Stayed 4 nights in Oct 2023
Response from Brandon B on 21 Oct 2023
Thank you so much for your feedback and for staying with us! Our leadership team reviews all feedback and we are very grateful to hear yours. We will be working with our team to make improvements and we hope to see you back again soon!

10/10 Excellent

lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amanda, Inn on Biltmore Estate on 18 Oct 2023
Thank you so much for your feedback and for being our guest. We look forward to welcoming you back at the Inn.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fire pits were great
Stayed 3 nights in Sep 2023
Response from Brandon B on 16 Oct 2023
Thank you so much for staying with us! We hope to see you back soon!

10/10 Excellent

Robin

Stayed 2 nights in Oct 2023
Response from Brandon B on 6 Oct 2023
Thank you so much for staying with us! We hope to see you back soon!

10/10 Excellent

ERMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Inn on Biltmore and the other sites on the Estate are super fantastic! I have one concern which is a safety issue I encourage you to examine. The shower in Rm 369 allowed water to splatter onto the floor onto the tiles which did not readily show the puddling. I saw the water all over the floor after another member of my party had showered just in time to avoid a serious slip and fall. Please evaluate that situation…perhaps a longer shower curtain liner which actually contacts the shower floor might prevent enough splatter to avert a potentially serious injury. Best wishes, and I look forward to next year. Dr. Erma L. Freeman
Stayed 1 night in Oct 2023
Response from Alejandro on 4 Oct 2023
Good evening ERMA,Thank you for choosing the Inn on Biltmore Estate for your recent travels, and I am delighted to hear that you enjoyed your stay!Further, thank you for taking the time to share that invaluable feedback. We will be sure to share it with our engineers and maintenance team to ensure it is addressed promptly.We hope to have the opportunity to host you again soon and thank you again!Warm regards,Alejandro DuarteFront Office Manager

8/10 Good

stuart

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Brandon B on 29 Sept 2023
Thank you so much for your review! We hope to see you back again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julia with The Inn on Biltmore on 25 Sept 2023
We greatly appreciate the feedback!

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Amanda the Inn on Biltmore Estate on 27 Sept 2023
We appreciate your feedback and look forward to your next visit!

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the Best
Lovely anniversary trip. Can’t say enough for Biltmore Inn staff, amenities and food! Best dining room!
Stayed 2 nights in Sep 2023
Response from Brandon B on 24 Sept 2023
Thank you so much for your review! We are delighted that you enjoyed the staff amenities and food. We hope to see you back again next year, if not sooner!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing. The facility and staff were beyond all of our expectations.
Stayed 3 nights in Sep 2023
Response from Brandon B on 6 Sept 2023
Thank you so much for your review! It means the world to us to know that you had an amazing time. Thank you so much for staying with us! We hope to see you back soon!

4/10 Poor

sai charan

Travelled with partner
Not worth the price and no complimentary breakfast, super pricey for everything
Stayed 1 night in Sep 2023
Response from Brandon B on 3 Sept 2023
Thank you so much for your feedback. We want all guests to be able to enjoy their time with us, and want all guests to enjoy the Estate in its entirety. Please know our leadership team will be reviewing your feedback and we hope to see you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful, well staffed, well appointed unique place.
Stayed 1 night in Sep 2023
Response from Brandon B on 3 Sept 2023
Thank you so much for your review! We are very proud of our staff and the unique beauty that we are able to provide. We hope to see you back soon!

10/10 Excellent

Mauro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay…super friendly and accommodating staff!
Stayed 6 nights in Aug 2023
Response from Campbell MacIntosh-Watson on 1 Sept 2023
Thank you for your kind words! We're thrilled to hear you had a pleasant stay and enjoyed our friendly and accommodating staff.

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with the exception of the breakfast buffet which we would rate very disappointing.
Stayed 2 nights in Aug 2023
Response from Brandon B on 27 Aug 2023
Thank you so much for your feedback. We will be sharing your feedback with our breakfast team for improvement. We hope that you return again soon and have a wonderful time until then.