Richmond Hotel Guide - Ashland/Hanover Visitor's Center hotels in Richmond, United States of America.

"We stayed for 2 nights in a king suite. We enjoyed the pool twice however we did see a cockroach in the pool room crawling out of the grates- we did not see any bugs in our room though. The front desk staff woman was not helpful at all- she sat at the desk on the phone with a friend every time we saw her. There was a water dispenser in the lobby that was 100% within view of this woman. The water dispenser was empty 75% of the time when we were entering/exiting the hotel. I even asked her if there was a way to get more water, and she directed me to the water fountain down the hall rather than refilling the water dispenser. She seemed very lazy and uninterested in helping anyone."

"Ac worked well, but the smell of the room was awful. Even though a non smoking room was selected the room wreaked of cigarettes. The tv and internet didnt work well enough to stream any shows. No microwave in the room as mentioned. On the final night i am certain i saw a roach in the bathroom. So be aware of that issue as a possibility. "

"Everything about the hotel was great! There were two areas of concern, the pillows just were not comfortable in the water pressure in the shower was nearly nothing. But those are minor and everything was great!"

"Excellent accommodations - room was clean and spacious and had plenty of places to plug in phones and other devices for overnight charging. Bed was really comfortable and the layout and furnishings of the room were great. Will definitely stay here again."

"Could be cleaner and the front desk folks friendlier "

"The rooms were clean and fresh. Lots of parking available on property. The elevator was quite noisy when doors opened and closed. No alarm clock or clock in room. There were ants walking around on the table we sat at for breakfast."

"Love staying here. Great service. Good food and drinks."

"There was no accommodation for disabled or handicapped visitors the toilet was very not even a toilet helper to help no handicapped rails in bathroom my sister had knee and hip surgery and I requested a handicapped room and breakfast was fair no fruit only green apples I will not be staying at this hotel again Hilton was next door same price I do visit short pump twice a year for shopping was planning a ladies fellowship next year will not be using this hotel"

"Great room as well as service"