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Hotel Jerome, Auberge Collection

5.0 star property
An alpine getaway where travelers can enjoy mountain vistas while relaxing with exceptional dining experiences at Hotel Jerome, Auberge Resorts Collection

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Located near Aspen Mountain, Hotel Jerome offers a refined mountain experience with a spa tub and three restaurants. Guests can relax in the garden, visit the nearby Aspen Art Museum, enjoy the arcade/game room, or unwind by the lobby fireplace.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free airport shuttle
  • Pet-friendly
  • Restaurant

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 49 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

TV, video game console

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 67 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Poolside

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 67 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

TV, video game console

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Hearing Accessible (Mobility/Hearing with Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Hearing Accessible (Mobility/Hearing with Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Hearing Accessible, Poolside (Tub, Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Hearing Accessible, Poolside (Tub, Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hearing Accessible (Mobility/Hearing with Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Hearing Accessible (Mobility/Hearing with Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Hearing Accessible (Mobility w/Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 2 Queen Beds, Hearing Accessible (Mobility w/Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Penthouse, 3 Bedrooms (D at Mill)

Penthouse, 3 Bedrooms (D at Mill)

Penthouse, 3 Bedrooms (D at Mill)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms (Residential)

Suite, 3 Bedrooms (Residential)

Suite, 3 Bedrooms (Residential)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed and 2 King Beds

View all photos for Penthouse, 3 Bedrooms (C at Mill)

Penthouse, 3 Bedrooms (C at Mill)

Penthouse, 3 Bedrooms (C at Mill)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed
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About the area

Located in Downtown Aspen, a neighbourhood in Aspen, Hotel Jerome, Auberge Collection is near the airport and in the mountains. Aspen Recreation Center is a popular local attraction, and if an activity is on the agenda, Silver Queen Gondola and Aspen Mountain are worth a visit. Aspen Art Museum and Aspen Highlands are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and snowmobiling. Visit our Aspen travel guide
Map
330 E Main Street, Aspen, CO, 81611

What's nearby

  • Pond surrounded by rocks and lush trees at the John Denver Sanctuary in Aspen, Colorado
    The John Denver Sanctuary
    5 min walk - 0.5 km
  • Aspen Mountain which includes a small town or village, snow boarding and snow skiing
    Aspen Mountain
    7 min walk - 0.6 km
  • Mill Street Fountain
    2 min walk - 0.2 km
  • Aspen Art Museum
    5 min walk - 0.5 km
  • Rio Grande Park
    5 min walk - 0.5 km

Getting around

  • Aspen, CO (ASE-Pitkin County)
    11 min drive

Restaurants

  • Aspen Tap
    2 min walk
  • White House Tavern
    2 min walk
  • Aspen Public House
    2 min walk
  • Meat & Cheese Restaurant and Farm Shop
    2 min walk
  • French Alpine Bistro - La Creperie du Village
    4 min walk

About this property

Hotel Jerome, Auberge Collection

Luxury boutique hotel near Aspen Mountain
Located close to Aspen Art Museum and Silver Queen Gondola, Hotel Jerome, Auberge Collection provides a free return airport shuttle, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the hot tub, and indulge in a body treatment, a facial or a massage. Be sure to enjoy a meal at any of the 3 on-site restaurants. A garden, an arcade/games room and dry cleaning/laundry services are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Limo/town car service, full breakfast (surcharge) and valet parking (surcharge)
  • An electric car charging station, a computer station and a gift shop
  • A lift, coffee/tea in reception and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 93 rooms include comforts such as premium bedding and air conditioning, as well as thoughtful touches such as safes and high-speed Internet.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with designer toiletries and separate baths/showers
  • Video game consoles, daily housekeeping and desks

Awards and affiliations

Hotel Jerome, Auberge Collection is listed in the 2021 Travel + Leisure 500.

Similar properties

Exterior
The St. Regis Aspen Resort
  • Pool
  • Hot tub
  • Spa
  • Free airport shuttle
9.2 out of 10, Wonderful, 362 reviews
The price is €2,107
includes taxes & fees
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The St. Regis Aspen Resort

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Area shuttle up to 3 mi
  • Ski shuttle nearby
  • Limo/town car service
  • Valet parking on site (USD 60 per day)
  • Extended parking on site (USD 60 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 1 to 45 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Outdoor pool
  • Ski storage

Family friendly

  • Arcade/game room
  • Babysitting
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,455 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Area rugs in public areas
  • Handrails in hallways (61 centimetre high)
  • Hardwood flooring in public areas
  • Lift (56 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV
  • Video game console

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 17 April and 24 May.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 66.78 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Internet access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 1 to 45 per person
  • Valet parking fee: USD 60.00 per day
  • Extended parking fee: USD 60.00 per night
  • Pet fee: USD 100 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Auberge Jerome
Hotel Jerome Auberge Resort
Hotel Jerome Auberge Resort Aspen
Jerome Auberge
Jerome Auberge Aspen
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen
Hotel Jerome An Auberge Resort
Hotel Jerome, Auberge Resorts Collection Hotel
Hotel Jerome, Auberge Resorts Collection Aspen
Hotel Jerome, Auberge Resorts Collection Hotel Aspen

Frequently asked questions

Does Hotel Jerome, Auberge Collection have a pool?

Yes, this property has an outdoor pool.

Is Hotel Jerome, Auberge Collection pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 100 per stay. Service animals are exempt from fees.

How much is parking at Hotel Jerome, Auberge Collection?

Valet parking is available for USD 60.00 per day. Extended parking is available for USD 60.00 per night.

What time is check-in at Hotel Jerome, Auberge Collection?

Check-in start time: 4 PM; check-in end time: anytime.

What time is check-out at Hotel Jerome, Auberge Collection?

Checkout is at 11 AM.

Does Hotel Jerome, Auberge Collection provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Hotel Jerome, Auberge Collection located?

This family-friendly Aspen hotel is located near the airport, within a 10-minute walk of Aspen Art Museum and Aspen Mountain. Silver Queen Gondola and Buttermilk Mountain are also within 3 mi (5 km).

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Reviews

Hotel Jerome, Auberge Collection Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 395 out of 461 reviews
Rating 8 - Good. 39 out of 461 reviews
Rating 6 - Okay. 14 out of 461 reviews
Rating 4 - Poor. 6 out of 461 reviews
Rating 2 - Terrible. 7 out of 461 reviews

Reviews

10/10 Excellent

Nvart

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with excellent service.
Stayed 2 nights in Jan 2026

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, great staff and perfect location!
Stayed 2 nights in Oct 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is fabulous—everyone seems like they are proud of and enjoy working there and want to share it with you. The hotel is extremely cool and IMO the best one in Aspen.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great service, spacious rooms
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, comfortable stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the dining, the staff were very friendly and helpful. The location is central Aspen so perfect for our visit.
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Location is central to the town, staff is accommodating and will take you anywhere anytime in Aspen. J Bar is legendary. Staff is very attentive. Tips are included in all tabs. A piece of old Aspen exists (with modern updates & conveniences) !
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice Hotel and Staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Matlo

Liked: Staff & service, amenities, property conditions & facilities
Gorgeous property and attentive staff.
Stayed 1 night in Jan 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at Jerome. Service 10/10….pool and hot tub amenities were great
Stayed 4 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Aspen hotel imo

Amazing staff on par with some of the best hotels in the world. Rooms are as expected in a top tier property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Aspen

Hotel Jerome is always an excellent experience. The staff and the property are simply the best in Aspen. The historic and authentic building have all the best modern features one would expect in a 5 star property. There is no better staff or property in Aspen. Love this place!
View from our bedroom
Hotel Jerome at night
Stayed 3 nights in Feb 2025

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally kind and helpful.
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location. All the staff make you feel at home. I love how dog friendly you are and hope you stay that way. Thx !
Stayed 3 nights in Mar 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Aspen

Everyone at Jerome made sure our stay was memorable, the staff payed attention to every detail. We had such an amazing trip and cant wait to be back.
Stayed 1 night in Apr 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was possibly the most pleasant stay experience I have ever had. The staff at this location makes the experience wonderful from the moment you step onto the property. I have had the privilege of traveling quite extensively and the Hotel Jerome scores higher than almost every other location with their professionalism, service and hospitality.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved out stay in Jerome hotel. This is a beautiful iconic hotel and the staff were attentive and friendly. The atmosphere of the lobby and living room is warm and cozy. The only issue was that our room was facing the main street and we could hear cars and noise at night but overall we had a lovely time in the hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service - confident, professional, friendly. The hotel has great history and gives all the comforts you could want without losing that feel. The bartenders were great, breakfasts were delicious and beautiful. Five star in every way.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. Our luggage got lost and they kept us informed and helped collect our luggage even after we checked out Great customer service. They went above and beyond
Stayed 1 night in Nov 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you really want to treat yourself, stay at the Jerome. The staff and service are excellent, and there is a lot of attention to detail here. The location in the heart of downtown Aspen means that just about everything is a short walk away. This has consistently been one of my favorite spots in the state.

10/10 Excellent

Soha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in Aspen is always great. You cannot go wrong with the food. However, they do not have late night deliveries in this town. Hotel Chan is decorated with the most beautiful taste. No detail has been overlooked. We really enjoyed our stay. And the breakfast was really amazing too. Five stars from me.
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

We liked the hotel and employees. The room was good, dog friendly is great. The only thing I didn’t like is the light pours at the bar. Charge more and give people a real drink.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the price!

The Hotel Jerome just keeps getting better and better. I grew up around the Roaring Fork Valley, so have seen various iterations of this hotel over my life, but I think this one might be its best life yet! The hotel is decorated perfectly, the rooms are spacious, but the staff are where it really shines!! Peter on the front desk absolutely made our stay - he always had a smile for us, but, uniquely, made you feel as if he had a vested interest in the enjoyment of your holiday. It didn’t feel like he was just putting on a nice face for his shift - he seemed a genuinely caring guy who went above and beyond for everyone he interacted with. He very kindly arranged for a little extra gift for us when we left which was just the cherry on top! We did have a little confusion with our luggage which took about 6 hours to find its way to our room, but the cocktails in the main bar and the lovely servers while we were waiting made us forget the hassle from that! It’s obviously a luxury hotel that comes with a luxury price but think Hotel Jerome justifies it with their attention to detail and exceptional employees. It often reminded me of an American version of Gleneagles and I think the new GM (who is also lovely, of course!) will continue to see it go from strength to strength. We can’t wait to come back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One jacuzzi didn’t work. In the past at night I would get special things Like a cookie or hot coco. That no longer happens. The maid would come way too early. Like 8 am. And wake me. The tea service in the room was great. The soda choice in the fridge was not enough. Only one ginger ale
Stayed 3 nights in Jan 2025

10/10 Excellent

Ivonne

Liked: Cleanliness, amenities, property conditions & facilities
What a fantastic stay at Hotel Jerome, fully recommend it.... Beautiful hotel, amazing food and wonderful service and attention to detail.
Stayed 3 nights in Nov 2025