Suite, 2 Bedrooms (1 King, Apartment) | Living area

Reviews of Ramada by Wyndham Astana

4 out of 5
Ramada by Wyndham Astana
8 Beibitshilik Str, Astana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 33 reviews" "
Rating 8 - Good. 13 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with nice staff. Swimming pool and sauna available.
Stayed 3 nights in Sep 2023
Response from Ramada by Wyndham Team on 15 Sept 2023
Dear John,Thank you for choosing to stay with us at Ramada by Wyndham hotel and for taking the time to share your positive feedback. We are delighted to hear that you had a good experience during your stay and that you found our staff friendly.Our swimming pool and sauna are indeed popular amenities, and we are pleased to know that you were able to enjoy them.If you have any suggestions or if there's anything else we can do to make your future visits even better, please feel free to let us know. We value your input and look forward to welcoming you back in the future.Warm regards,Ramada by Wyndham Astana team.

10/10 Excellent

Andrej

Beautiful place to rest
Very welcoming staff, young people. I was in an appartement which cost me less than 100 EUR, so price/performace is great. All is very new and comfortabe. I slept 12 h….like a baby.
Stayed 1 night in Aug 2023
Response from Ramada by Wyndham Team on 15 Sept 2023
Dear Andrej,Thank you for choosing to stay at Ramada by Wyndham hotel and for sharing your wonderful experience with us. We are delighted to hear that you found our staff welcoming and accommodating.It's fantastic to know that you had a comfortable and restful stay in one of our apartments. Quality sleep is important, and we're thrilled that you felt so refreshed.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another peaceful stay in the future. If you have any special requests or preferences for your next visit, please don't hesitate to let us know.Best regards,Ramada by Wyndham Astana team

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023
Response from Ramada by Wyndham Team on 5 Jun 2023
Dear Ahmed,We're glad to hear that you found everything to your satisfaction during your stay with us. Our team works hard to ensure that every aspect of your experience meets or exceeds your expectations. We appreciate your feedback and are pleased that we were able to provide you with a seamless and enjoyable stay.Thank you once again for choosing our hotel. We hope to have the opportunity to welcome you back in the future for another outstanding stay.Best Regards,Ramada by Wyndham Team

8/10 Good

Esmeralda Daphne

Stayed 3 nights in May 2023
Response from Ramada by Wyndham Team on 4 Jul 2023
Dear Esmeralda Daphne,Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback with us.We strive to provide an exceptional experience for all our guests, and we apologize if we fell short of your expectations. Your comment gives us valuable insight into areas where we can improve and make necessary adjustments.If you have any specific feedback regarding your stay, we would greatly appreciate it. Your input will assist us in identifying areas that need attention and enable us to enhance our services and facilities.We hope that despite your mixed experience, you were able to enjoy some aspects of your stay with us. If there is anything else we can do to make your future visits more enjoyable, please do not hesitate to let us know.Once again, we appreciate your feedback and hope to have another opportunity to serve you and provide you with an exceptional experience.

8/10 Good

Serghei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable, well maintained, friendly staff, very good meals (lunch & dinner). Recommended.
Stayed 2 nights in Mar 2023
Response from Ramada by Wyndham Team on 3 Apr 2023
Dear SergheiWe are glad to hear that you had a positive experience with us and appreciate your kind words. We strive to provide excellent service and comfortable accommodations to all of our guests, so we are thrilled to know that we were able to meet your expectations. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Karle

Stayed 1 night in Aug 2022
Response from Команда отеля Ramada by Wyndham on 30 Sept 2022
Уважаемая Евгения,Благодарим Вас за то, что нашли время поделиться Вашим мнением относительно проживания в нашем отеле! Нам очень приятно знать, что Вы остались довольны сервисом и услугами, которые мы предоставляем. Мы будем рады видеть Вас вновь!С уважением

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay !
Great stay. Very helpful and obliging staff. Very nice breakfast. Very happy with room comfort. They allowed me a late checkout till 4 pm which I was very happy about.
Stayed 2 nights in Sep 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Xavier, Many thanks for your detailed feedback; your opinion is highly appreciated. We are happy to see that your overall experience with us was very good. Special thanks for underlining our helpful staff, nice breakfast, comfortable room. Those warmest words are the best compliment and encouragement for the team and me personally. We hope to welcome you once again for your next visit. Best regards, Bahri Aktas Director.

10/10 Excellent

Yasseen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Yasseen, Thank you for sharing high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Guest, Thank you for sharing high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, friendly service. Clean and facilities of the swimming poll/sauna/gym are good.
Stayed 1 night in May 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Guest, Thank you for sharing your feedback with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Guest, Thank you for sharing high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

8/10 Good

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

8/10 Good

Nurwaheeda

Liked: Cleanliness, room comfort
Upkeep needed
Lot more can be done
Stayed 6 nights in Jan 2018
Response from Bahri Aktas on 31 Jan 2018
Dear Guest, On behalf of Hotel Grand Park Esil we appreciate you taking the time to share your review with us and other travellers. Your comment is very valuable for us. Our entire staff is looking forward to have an opportunity to welcoming you at Grand Park Esil Hotel at your next visit to Astana. Best Regards, Bahri Aktas Director

8/10 Good

nazarulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at reception extremely helpful and attentive. Room smelled of cigarette smoke although it is a non smoking hotel. They provided air freshener which helped
Stayed 3 nights in Oct 2017
Dear Guest, Thank you very much for staying at our Hotel and sharing your experience with other travelers. We are delighted to know that you liked our personnel and provided service. It’s a pity to read your comment concerning smell in the room. Please accept our sincere apologies for inconvenience. Your comment was forwarded to Technical Manager to take actions accordingly. Our entire staff is looking forward to have an opportunity to welcoming you at Grand Park Esil Hotel at your next visit to Astana. Sincerely yours, Bahri Aktas Director

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good atmosphere in a fantastic building
Very helpful rezeptionists
Stayed 1 night in Oct 2017
Dear Guest, Thank you very much for your stay at our hotel and sharing your experience with us. We are very glad to hear that you liked our service. And we appreciate very much your warm words about our hotel which motivated to do even greater service. Our entire team is looking forward to greeting you at Grand Park Esil Hotel at your next visit to Astana. Best Regards, Bahri Aktas Director

10/10 Excellent

Xuelei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Best regards, Ramada by Wyndham Astana Team on 10 May 2023
Dear Xuelei,Thank your for chooing Ramada by Wyndham Astana and review.We are glad to know that you had a positive experience with us. We strive to provide excellent service and comfortable accommodations to all of our guests, so we are thrilled to know that we were able to meet your expectations. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin hotel, men lidt for varmt
Meget venligt personale. Temperaturen på værelset var dog lidt højt, og vi kunne ikke finde ud af at få skruet ned. Køleskabet var lukket inde i et skab, og kølede derfor ikke særligt godt.
Stayed 4 nights in Mar 2023
Response from Ramada by Wyndham Team on 3 Apr 2023
Dear Philip,We are glad to hear that you had a positive experience with us and appreciate your kind words. We strive to provide excellent service and comfortable accommodations to all of our guests, so we are thrilled to know that we were able to meet your expectations. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Romain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay ! Fully recommended !
Excellent stay ! Professionnal team and good confort, I fully recomend them for business stay
Stayed 4 nights in Oct 2022
Response from Ramada by Wyndham Team on 7 Nov 2022
Dear RomainThank you very much for having stayed with us and for sharing your experience via such a nice review. We are glad to know that you enjoyed your stay. It was a pleasure for us to have you as a guest and we are looking forward to welcoming you back.Best RegardsRamada by Wyndham Team

6/10 Okay

Shuhaku

Liked: Cleanliness
アスタナは街が広いので行動しやすい様に旧市街のホテルを選択したが、旧市街も特別な見どころもなく、徒歩で行動するには不便であった。斜め前のショッピングモールも新市街の新しいモールと比べると見劣りするし。ホテルは部屋も狭め、シャワーの扉の立て付けも悪く水が漏れた。朝食も種類は豊富だが大したことはない。評価できるのは
Stayed 2 nights in Oct 2019

10/10 Excellent

Mykola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel, good location. Wide range of facilities: perfect gym, pool, sauna.
Stayed 3 nights in Sep 2019
Response from Grand Park Esil on 4 Oct 2019
Dear Mykola, Thank you for stay in Grand Park Esil. We are very glad to get positive notes from you. Special thanks for underlining good location, perfect gym, pool and sauna. Your appreciated comments serve to reward and motivate the entire team. Please be our guest again if your business brings you back to Nur-Sultan. Best regards, Bahri Aktas Director.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell i den eldre delen av Nur-Sultan
Ett bra hotell. Rommet vi fikk var litt lite men det plagde oss ikke. Baren og resturanten var bra, veldig hyggelig service, de snakket godt engelsk. Kort vei til andre resturanter og ned til elven. Hotellet ligger i den gamle bydelen.
Stayed 3 nights in Aug 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Jan, Thank you for sharing detailed feedback and high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Es war alles bestens und mir hat es da gefallen. Ich würde wieder kommen
Stayed 4 nights in Jul 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Guest, Thank you for sharing high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Grand Park Esil on 6 Oct 2019
Dear Guest, Thank you for sharing high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

10/10 Excellent

Eva

A very comfortable and nice place. Very nice breakfast, good wifi. Not far away from the city center. Highly recommended.
Stayed 2 nights in Nov 2018

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Grand Park Esil on 6 Oct 2019
Dear Victor, Thank you for sharing high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Grand Park Esil on 6 Oct 2019
Dear Natalya, Thank you for sharing high rating with us. Hope to see you once again in Grand Park Esil. Best regards, Bahri Aktas Director.

10/10 Excellent

IBOLYA IVETT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel agradable, en una zona cómoda de Astaná y con instalaciones renovadas (sobre todo teniendo en cuenta las condiciones generales del país). El personal es agradable, aunque son pocos los empleados que hablan inglés (normalmente solo las recepcionistas y no con gran fluidez). Las habitaciones son cómodas y están muy limpias, aunque son pequeñas. El buffet del desayuno es muy mejorable tanto en cantidad como en calidad.
Stayed 5 nights in Apr 2018
Response from Bahri Aktas on 25 Apr 2018
Dear Guest, Thank you very much for staying at our Hotel and sharing your experience with other travelers. We are happy to know that you liked our hotel, its location, your stay, our breakfastt and our fitness center. We appreciate very much your nice and warm words about our staff which we have forwarded to our team and they were very grateful and motivated to do even greater service. Our entire staff is looking forward to have an opportunity to welcoming you at Grand Park Esil Hotel at your next visit to Astana. Sincerely yours, Bahri Aktas Director.

6/10 Okay

Sue, Switzerland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok, but no aircondition (28'C in the room)
The staff was very friendly and helpful, the hotel was clean and the breakfast was good (big variety of foods). But the standardroom was way too small and the aircondition was insuffitient. I had 28'C in the room, there were no sun blinds. The price of 143 Euro per night was way too high.
Stayed 13 nights in Jul 2017
Response from 2222481 on 16 Nov 2017
Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments. It is very important for us to know your opinion in order to make our services and facilities better. We are very happy to know that you liked our friendly staff. We have discussed your comment with Technical Department, in order to take actions accordingly. The entire team of Grand Park Esil Hotel is looking forward to greeting you at your next visit to Astana! Best Regards, Bahri Aktas Director

8/10 Good

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melko hyvä hotelli.
Erittäin avulias henkilökunta. Sijainti on melko hyvä-kävelymatkan päässä joelta ja monesta ravintolasta (esim Line Brew, Provino, Ali Baba, Cafe Tselinnikov, Barley). Aamiainen oli maukas ja monipuolinen, vaikkakin kahvi oli hieman huonolaatuista ja leivänpaahdin ei usein toiminut. Huone oli myös hieman liian kuuma (heinä-elokuussa).
Stayed 8 nights in Jul 2017
Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments. It is very important for us to know your opinion in order to make our services and facilities better. We are very happy to know that you liked our friendly staff, our location and tasty breakfasts. Corcerning the coffee, we have ordered new coffee machine and coffee, hope you will have opportunity to taste it. We are pleased to learn that you have been satisfied with your stay at Grand Park Esil Hotel. The entire team of Grand Park Esil Hotel is looking forward to greeting you at your next visit to Astana! Best Regards, Bahri Aktas Director

10/10 Excellent

hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Un super hôtel Fitness center très pratique, bien situé Très bien
Stayed 1 night in Aug 2017
Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel and sharing your experience with us and other travelers. We are pleased to learn that you have been satisfied with your stay at Grand Park Esil Hotel. We are delighted to know that you liked the Hotel’s location, enjoyed breakfast and our fitness center. The entire team of Grand Park Esil Hotel is looking forward to seeing you at your next visit to Astana. Sincerely yours, Bahri Aktas Director

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAND PARK ESIL HOTEL in ASTANA
GREAT STAFF. PROFESSIONAL AND NICE. GOOD WIFI. GOOD SERVICE. GOOD BREAFST. GOOD DINER. I WARMLY RECOMMEND
Stayed 6 nights in Jun 2017
Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel We are pleased to learn that you have been satisfied with your stay at Grand Park Esil Hotel. We are delighted to know that you liked our staff, good speed of WiFi, enjoyed breakfast and dinner. And we appreciate very much your warm words about our staff, which we have forwarded to our team and they are very grateful and motivated to do even greater service. The entire team of Grand Park Esil Hotel is looking forward to seeing you at your next visit to Astana. Sincerely yours, Bahri Aktas Director

8/10 Good

Peter, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities
Ein Tag Aufenthalt auf einer kleinen Urlaubstour durch Kasachstan. Bin auf Hotel aufgrund des Preis-Leistungsverhältnisses aufmerksam geworden. Nur 1 Nacht in Astana zugebracht.
Response from ETX-ArdakIskakova on 9 Apr 2016
Dear Guest, Thank you very much for staying at our Hotel and sharing your experience with other travelers. The Hotel is one of the few architectural monuments in Astana, has a good location at the right bank of the river with nearby facilities such as supermarkets, banks, business centers, goverment and exchange offices. We are happy you liked our hotel, its central location and our friendly staff. Our entire staff is looking forward to have an opportunity to welcoming you at Grand Park Esil Hotel at your next visit to Astana. Sincerely yours, Bahri Aktas Director