Minibar, in-room safe, iron/ironing board, bed sheets
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Reviews of Hapi Hotel

3 out of 5
Hapi Hotel
10 Abtal Al Tahrir, Aswan

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 210 reviews" "
Rating 8 - Good. 79 out of 210 reviews" "
Rating 6 - Okay. 46 out of 210 reviews" "
Rating 4 - Poor. 20 out of 210 reviews" "
Rating 2 - Terrible. 11 out of 210 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So, we rolled into Happi Hotel in Aswan after a 9 pm landing, thinking we were playing it smart with a $20 airport transfer. The ride was okay, but boy, did things go south from there. The room they dropped us in looked like it hadn't seen a decent cleaning since ancient times. I've roughed it in some quirky spots, but this one takes the cake. Seriously, we were scared to touch anything – felt like we stumbled into a crime scene or a horror flick. And to top it off, we shelled out $70 bucks a night for what? A downright dump. Don't make the same mistake we did, check out the other bad reviews before booking here.
Stayed 1 night in Jan 2024
Response from Ehab on 9 Mar 2024
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

4/10 Poor

Karen, arlington

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I really wanted to like this hotel. The website room photos are accurate. The bathroom is... I don't know how to describe it. The only way into the tub/shower was by crawling over the narrow, sloped, back end of the tub. The shower curtain was 12" too long. It ended half way onto the bottom of the tub. The tub/shower fittings were at midpoint on the long wall, so between stepping on the shower curtain, climbing into the tub, and then trying to find space to stand in the tub, well, it was interesting. There's no tub mat, one towel inky, no matter how often I asked for two. Small bars of soap only. No shampoo, etc. No electric kettle. I think it's miss. The staff is lovely. Breakfast is OK. Location very central, although one block off the Corniche.
Stayed 4 nights in Jan 2024
Response from Ehab on 9 Mar 2024
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

10/10 Excellent

Vincent

Great stay
I always come back to this hotel for the last five years because of convenience of location and how clean the public areas are the rooms are small but they’re sufficient as I’m not spending vacation in a hotel room and the staff couldn’t be more friendly
Stayed 4 nights in Jan 2024
Response from Ehab on 9 Mar 2024
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was clean and but showers flood the bathrooms
I booked two rooms. One had a shower with no screen or curtain and it was practically over the toilet which meant my adult daughter came to shower in my ensuite but the shower curtain was too short and clung to us in the tiny shower and flooded the floor. Staff nice. Breakfast okay. Internet totally useless for all five devices we were carrying. A two-star hotel by international standards.
Stayed 2 nights in Jan 2024
Response from Ehab on 9 Mar 2024
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located super centric and handy for everything. They set up a to go breakfast one morning and the staff were really kind. Whilst quite simple rooms they were comfortable. The only surprise is that they don’t set up tours but not a big deal.
Response from Ehab on 9 Mar 2024
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 Poor

Ali

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Satff were freindly snd helpful
Stayed 1 night in Dec 2023
Response from Ehab on 9 Mar 2024
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Omnia on 19 Dec 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ehab on 30 Nov 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

Marcos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing staff
Great location and amazing staff. The hotel has nice if a bit outdated rooms, but nothing to worry about if in look for a budget option - it might be the best budget option in the entire Aswan. Breakfast is good, internet works well. Special thanks to Somaya, who was always helpful and extremely nice to our group.
Stayed 2 nights in Nov 2023
Response from ehab on 21 Nov 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

2/10 Terrible

Chrishanthie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from ehab on 13 Nov 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice budget friendly place. Firm bed and lots of hot water. View of the water . Would stay again
Stayed 1 night in Oct 2023
Response from Ehab on 22 Oct 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

ANDRE

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Ehab on 22 Oct 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Location is good on east side of Nile. AC in the room is running cold enough for Aswan hot temperature but remote doesnt work. But the room is lacking amenity supplies no shamphoo, no conditioner, no hair dryer, no free water bottle but hotel does provides breakfast box for early morning trips only by request. No restaurant inside hotel but u can go across the other hotel restaurant for dinner.
Stayed 2 nights in Oct 2023
Response from Ehab on 22 Oct 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

Jhariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING HOSTEL & AMAZINGLY FRIENDLY STAFF.
Stayed 2 nights in Oct 2023
Response from Ehab on 22 Oct 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

Mithun

Liked: Staff & service
A decent stay
A good stay for 1 night as we had to leave early for our cruise the next day. The hotel is very close to the Train station.. the room was worn out but is decent enough for 1 or 2 nights as the location is in the proper city centre. The service was very good, the staff were kind and helpful. The breakfast could have been better as were given nothing but a couple of bread with a yogurt and banana.
Stayed 1 night in Oct 2023
Response from Ehab on 22 Oct 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

2/10 Terrible

Kanok-on

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Near the city center. Very convenient to visit many places and restaurants. Not far from Aswan train station. Cons 1. Staffs do not have service minded. They always say No to every customers' requests. I asked for late check out at 4 pm & have a shower before going to the train station, they said that I have to pay 10 USD for that. I asked for packed lunch but they did not have. I ask to pay in EGP, they charged me 1 USD = 40 EGP. (4 Oct 2023) They received only new bank note without wrinkles. 2. Breakfast is very bad. It comes into a set as you will get when you are travelling by plane. It is not a buffet. There are a banana, an boiled egg, cheese, 2 breads, jam, honey, plain yogurt and tea or coffee, without drinking water. My banana is not fresh. I can eat only a half. 3. Staffs said that the view from my room is superb!, but actually it was a street view, not a Nile river view. How superb it is! At night, it was very noisy from people who is chatting outside the hotel, a car horn, a horse riding, a pray from the mosque. Fortunately that I am wearing my earplugs at night. 4. The room looks very old and dirty. The floor is carpet. Aswan is the city of desert. Imagine that you have visitted Abu Simbel with some sand come into your shoes, and you have to take your shoes off when arrive your room. There will be some sand in a carpet. There is no kettle and bottle of water in a room. 5. There is 24-hour-tea and coffee service near the reception with extra charge.
Response from Ehab on 10 Oct 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

6/10 Okay

mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was ok , maybe for one night, no hot water to shower, wifi slow, super noisy at night, breakfast not so good, AC good, the only good thing was the customer service, very nice
Stayed 1 night in Sep 2023
Response from Ehab on 23 Sept 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and services, room was bigger than expected.
Stayed 2 nights in Sep 2023
Response from Ehab on 29 Sept 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

8/10 Good

agnes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Near food and nice condition
Stayed 1 night in Apr 2023
Response from Ehab on 29 Sept 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

8/10 Good

LUCIANA

Travelled with family
Liked: Cleanliness
Clean and convenient location with pleasant staff however I was not able to connect with Wi-Fi and the front desk offered additional help without providing one (?) and I tried to grab breakfast to go and server could not provide neither. During Ramadan evenings can be pretty Loud and you can hear it from your room (my room was on the 2nd floor)
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Do not recommend
Internet did not function barely at all. Super friendly helpful staff. Not worth the price and super noisy area. Do not recommend unless this place lowers the price substantially. I recommend staying at a nicer hotel(Basma)
Stayed 1 night in Mar 2023
Response from Ahmed Shahawy on 19 Mar 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

2/10 Terrible

Jonathan

Travelled with family
Disliked: Staff & service
Passable hotel; poor service
Airport pickup wasn’t waiting where they said causing a delay while we found someway to call them They lost my booking (after calling once and confirming twice) for a car to Abu Simbel which meant we had to fly They had told me I could add the pickup to my bill and there was no mention when I booked the pickup of paying cash. Yet Wouldn’t let me check in for an hour at ten pm at night (despite having a sick 78 year old mother and an exhausted 3 year old) even though I had prepaid because I didn’t have cash for the airport pickup.
Stayed 1 night in Mar 2023
Response from Ahmed Shahawy on 19 Mar 2023
Dear valued guest,Many thanks for taking the time to complete review about Hapi Hotel, Aswan , Egypt.Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests.All feedback received from our guests is extremely important to us and we take all comments seriously.It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards,Hotel Management

8/10 Good

Joydeep

Travelled with group
Liked: Cleanliness
Value for Money - if only for sleeping.
Hotel is good from the point of view of location. Check in took lot of time - we arrived later than the check in time - still the room wasn't ready. Breakfast was not upto the mark. Value for money - 80% Yes Don't expect much - room is clean, by the side of the road, so partially noisy (not a major problem though). Price could be little lower.
Stayed 1 night in Jan 2023
Response from Ahmed Shahawy on 29 Jan 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

6/10 Okay

Diane

Liked: Cleanliness
Stayed 1 night in Jan 2023
Response from Ahmed Shahawy on 30 Jan 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Egypt, 2023
The hotel itself is beautiful. The common areas are beautiful the rooms need a little updating but because of the convenience I come back here it’s been four times.
Stayed 4 nights in Jan 2023
Response from Yasmine on 27 Jan 2023
Dear Vincentwe're glad that you enjoyed your accommodation here at Hapi hotel , thank you for taking the time to share your positive feedback

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Yasmine on 22 Jan 2023
Dear Valued guest thank you for taking the time to share your positive review with us :)

8/10 Good

EUNJI

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ahmed Shahawy on 24 Nov 2022
Dear valued guest,Many thanks for taking the time to complete review about Hapi Hotel, Aswan , Egypt.Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests.All feedback received from our guests is extremely important to us and we take all comments seriously.It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards,Hotel Management

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value good position
A nice hotel. Friendly staff from breakfast staff to reception
Stayed 4 nights in Oct 2022
Response from Ahmed Shahawy on 2 Nov 2022
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory Stay. No Complaints
Stayed 1 night in Oct 2022
Response from Ahmed Shahawy on 12 Oct 2022
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

10/10 Excellent

Peter, East Dulwich

Travelled with family
Liked: Cleanliness, staff & service, amenities
Omar from reception was really helpful, went out of his way to help us make essential local calls when our phone would not work in Egypt. A big thank you! Lovely hotel excellent location-
Stayed 3 nights in Sep 2022
Response from Ahmed Shahawy on 24 Sept 2022
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

6/10 Okay

Zaw

Stayed 1 night in Aug 2022
Response from Ahmed Shahawy on 1 Sept 2022
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

8/10 Good

Clayton

Travelled with partner
Liked: Staff & service, property conditions & facilities
Decently priced quick spot to stay in Aswan before we flew out. Would recommend it as a quick stop over but not for a longer stay.
Stayed 1 night in Apr 2022
Response from Ahmed Shahawy on 14 May 2022
Dear valued guest, Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ahmed Shahawy on 14 May 2022
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Worth a stay.
Friendly and accommodating staff. Iron was not available entire stay. Hair blow dryer only available 1 of the days. Clean sheets and towels, terrible wifi. Excellent location.
Stayed 2 nights in Jan 2022
Response from Ahmed Shahawy on 15 Jan 2022
Dear valued guest, Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

8/10 Good

sherif

Liked: Cleanliness, staff & service
Good value for money
Stayed 1 night in Dec 2021
Response from Ahmed Shahawy on 12 Jan 2022
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Noor, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Nov 2021
Response from Ahmed Shahawy on 12 Dec 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Okay

Terrance M

Liked: Cleanliness, staff & service
Reception staff professional, hospitable, service oriented. WiFi only works in the reception area. Overall room quality/features were satisfactory for the price
Stayed 2 nights in Oct 2021
Response from Ahmed Shahawy on 21 Nov 2021
Dear valued guest, Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

10/10 Excellent

Maria Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was incredibly helpful and friendly.
Stayed 2 nights in Oct 2021
Response from Ahmed Shahawy on 30 Oct 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed staying at the Hali Hotel. The bed was comfortable, the room was clean, the a/c and hot water worked well. The staff was very helpful and respectful. The location was good, near the Nile, the tourist market and some decent restaurants. The WiFi was hit and miss in the rooms, which was my one complaint. Overall, I recommend it for its good value.
Stayed 4 nights in Oct 2021
Response from Ahmed Shahawy on 29 Oct 2021
Dear valued guest, Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting hotel! They put me in a old and dilapidated room with yellow stains in the tub. There were holes in the bed sheets and the carpet was so nasty I didn’t want to take off my shoes. After I complained they moved me to the side of the hotel where the Arab and white travelers were. On that side of the hotel, the rooms were renovated and clean. The WiFi was trash and rarely worked. When a group of white travelers checked in, the WiFi miraculously started working but when they checked out, the internet was cut off again. The only place you could get relatively reliable WiFi was at the check in desk. However, after 15 minutes of using it I was always kicked off the server. I was so disgusted by my stay, I checked out early. If you respect yourself and want to have a good stay in Aswan, don’t use this hotel. The streets are cleaner than this pigsty.
Stayed 9 nights in Aug 2021
Response from Ahmed Shahawy on 23 Sept 2021
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Ahmed Shahawy on 15 Aug 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Okay

Verified traveller

Liked: Staff & service
Expensive for nothing
Stayed 1 night in May 2021
Response from Ahmed Shahawy on 28 May 2021
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness
Rooms to small . Dirty bathtub. bad WiFi connection.
Stayed 2 nights in Mar 2021
Response from Ahmed Shahawy on 1 Apr 2021
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here many times mostly for location and the common areas are very nice the rooms could use a bit of updating to match the common areas
Stayed 5 nights in Jan 2021
Response from Ahmed Shahawy on 23 Jan 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Vincent

Stayed 5 nights in Jan 2021
Response from Ahmed Shahawy on 28 May 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Ahmed Shahawy on 26 Jan 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

Julian, Houston, texas

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pleasant stay at Hapi hotel . The room is basic, but comfortable enough for couple nights to put your head down after long day of expedition. It’s well located, local souks and restaurants (as masraff - great restaurant) nearby within walking distance. Hotel staff was helpful. Breakfast was ok. WiFi works in lobby but spotty in rooms.
Stayed 2 nights in Dec 2020
Response from Ahmed Shahawy on 26 Dec 2020
Dear valued guest, Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

8/10 Good

Abdallah, Rowlett TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time during my staying. Aswan one of the most beautiful cities in the world. I am proud that we have such places in Egypt and Nubian people are so friendly 😃
Stayed 4 nights in Dec 2020
Response from Ahmed Shahawy on 26 Dec 2020
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time at the hotel. The place is comfortable and friendly staff.
Stayed 1 night in Mar 2020
Response from Ahmed Shahawy on 28 May 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management