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Reviews of Atlanta Marriott Northwest at Galleria

4 out of 5
Atlanta Marriott Northwest at Galleria
200 Interstate North Parkway, Atlanta, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 460 out of 1002 reviews" "
Rating 8 - Good. 261 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Definitely in need of a remodel. Staff is very friendly and rooms overall in good condition for its age.
Stayed 2 nights in Apr 2024
Response from Alyssa B on 2 May 2024
Thank you for sharing your experience, we hope to see you again in the future!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the staff!
Stayed 2 nights in Apr 2024
Response from Alyssa B on 29 Apr 2024
Thank you so much for staying with us!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was average but in a good location. Didnt like that i had to pay for additional parking to park in the hotel i was staying in
Stayed 1 night in Apr 2024
Response from Alyssa B on 29 Apr 2024
Dear Robert,Thank you for taking the time to share your feedback with us.We're pleased to hear that you found our hotel's location convenient. However, we're sorry to learn that the additional parking fee was a disappointment for you. We understand your concern and will take your feedback into consideration as we review our parking policies.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved experience in the future.

4/10 Poor

Beckie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had an appointment at 4 (check in time) so we requested early check in. On arrival at 3:15, we were told our room was not ready. When we returned to check in after our appointment, they no longer had our room type available. Very disappointed
Stayed 1 night in Apr 2024
Response from Alyssa B on 29 Apr 2024
Dear Beckie,I'm sorry to hear about your disappointing check-in experience. We apologize for the inconvenience of not having your room ready upon arrival and for the unavailability of your preferred room type later. We're working to improve our procedures to prevent such occurrences in the future. Your satisfaction is important to us, and we hope to make it right on your next visit.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alyssa B on 27 Apr 2024
Thank you so much for staying with us!

2/10 Terrible

Babak

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a call to Expedia at the time, pull the transcript
Stayed 2 nights in Apr 2024
Response from Roger- GM on 23 Apr 2024
Hi Babak:Please reach out to us. I don't know what this comment is in reference to. Thank you!

6/10 Okay

franklin

Travelled with family
Close to truist park.
Stayed 2 nights in Apr 2024
Response from Roger- GM on 22 Apr 2024
Hi Franklin:Thanks so much for the feedback! Please come back and visit us again very soon!

10/10 Excellent

Ashokkumar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Roger- GM on 22 Apr 2024
Hi Ashokkumar:Thanks so much for the 5 stars! I hope we will see you again very soon!

6/10 Okay

youngah

Travelled with family
Extermely expensive for the service I got
Stayed 1 night in Apr 2024
Response from Alyssa B on 19 Apr 2024
Thank you so much for sharing your experience with us. We hope you choose to stay with us again in the future!

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Truist Park
Stayed 2 nights in Apr 2024
Response from Alyssa B on 9 Apr 2024
Thank you so much for staying with us!

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Just very noisy with all the interstate traffic.
Stayed 1 night in Apr 2024
Response from Alyssa B on 8 Apr 2024
Thank you so much for staying with us, we hope to see you again in the future!

10/10 Excellent

Jessica

Liked: Staff & service
Disliked: Amenities
The staff at the bar/restaurant and breakfast were amazing. The room had a great view and overall was fairly clean. I was upset to see the pool was closed (even on a 25 degree day, had I known it was seasonal, I would have picked a different hotel.) The added parking fee was quiet expensive as well. I was charged every day at a rate of almost $30 CAD. Maybe this is due to the proximity of the ball felid, but shouldn’t be something guest should have to pay for- especially when games aren’t on. All this said, the staff made up for the pool and parking fees as they were above and beyond! Always smiling and always over the top accommodating!
Stayed 3 nights in Mar 2024
Response from Alyssa B on 2 Apr 2024
Thank you so much for sharing your feedback! We're delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We look forward to welcoming you back again soon!

10/10 Excellent

Linda, charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and the beds are very comfortable!
Stayed 1 night in Feb 2024
Response from Alyssa B on 27 Feb 2024
Thank you for your kind words! We strive to provide top-notch service and comfort for our guests. We hope to see you again in the Future!

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Close to stadium
Stayed 1 night in Feb 2024
Response from Alyssa B on 26 Feb 2024
Thank you so much for staying with us! We hope to see you again in the future.

10/10 Excellent

HATTIE, TUSCALOOSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alyssa B on 21 Feb 2024
Thank you so much for staying with us! We hope you choose to stay with us again in the future

8/10 Good

Bradley, Wichita Falls

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurang and general staff are polite and amazing. Had a few issues will the front desk and "extra billing". Then a housekeeping member came in my room at 845am and asked me if I was checking out. When I said what time is checkout?? He responded with now. I called the desk clerk to ask what was going on and she said he was wrong. They gave me free drink vouchers and breakfast.. but I can't understand why I was double billed both nights and then told I needed to stop by the desk because I needed to pay taxes? I prepaid the room. Both nights. There is something going on with your desk and billing.
Stayed 1 night in Feb 2024
Response from Alyssa B on 15 Feb 2024
Hello Bradley, Thank you so much for sharing your experience with us. I would like to extend my sincerest apologies for the billing issues and confusion regarding your checkout time during your recent stay with us. Your satisfaction is our top priority, and it is disheartening to hear that we fell short of meeting your expectations in these areas.Please know that we take your feedback seriously, and we are addressing the training issues with both our front office and housekeeping teams to prevent similar incidents from occurring in the future. It is our commitment to ensure that every guest receives a seamless and enjoyable experience during their time with us.we hope you choose to stay with us again.

6/10 Okay

Elsie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Service is amazing. Especially at the small lounge in the lobby. The only downside to my stay was the cleanliness of the room. I arrived after 2am and after a long travel day a hot shower was what I was looking forward to, the bathroom didn’t seem to have been cleaned properly. After speaking with the front desk the next morning it was taken care of by the time I returned.
Stayed 2 nights in Jan 2024
Response from Alyssa B on 19 Jan 2024
Thank you so much for sharing your experience with us. I am so sorry to hear you encountered issues with the cleanliness of your room. Please except my sincerest apologies I have shared your experience with the housekeeping leadership team.Its Feeback like this which helps us improve. I hope you choose to stay with us again in the future.

6/10 Okay

elena

Business traveller
Liked: Staff & service, amenities
The L1 level needs some updating. There were a lot of watermarks in the ceiling and it just didn’t feel as nice as the rest of the hotel.
Stayed 3 nights in Dec 2023
Response from Roger- GM on 19 Dec 2023
Hi Elena. Thank you for your feedback! We are finalizing plans for a complete update of all our guestroom. I do hope the staff took great care of you while you were here.Please come again soon!

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Roger- GM on 5 Dec 2023
Hi Reginald:Thanks so much for the 10! Please come again soon!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alyssa B on 20 Nov 2023
Thank you so much for staying with us!

4/10 Poor

Taryn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had to wait in line for 30 minutes to even get to the front desk to be told that they didn't have any rooms available. People were waiting for hours after the 3pm check in time to even get a room. We didn't have one assigned until we got back from our concert after 1 am.
Stayed 1 night in Nov 2023
Response from Alyssa B on 16 Nov 2023
Thank you very much for staying with us and giving us your feedback, we are very sorry for the negative experience you have encountered at check in. It's definitely not the way we strive to treat our guests. We have noted your experience, and as a team, we will work on improving all the areas we fell short on.

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel and location to ball park,
Hotel is a little dated rooms are small and bathrooms smaller
Stayed 1 night in Nov 2023
Response from Roger- GM on 16 Nov 2023
Hi William:Thank you for the feedback! We are working on a room update even as I write this. Please come back again soon!

6/10 Okay

Brittany

Travelled with group
Liked: Cleanliness, staff & service
The stay was fine. Front desk staff was great.
Stayed 1 night in Nov 2023
Response from Roger- GM on 16 Nov 2023
Hi Brittany:Thanks so much for the feedback! Please come again soon!

2/10 Terrible

Lacey

Stayed 1 night in Nov 2023
Response from Alyssa B on 14 Nov 2023
Thank you for staying with us and sharing your feedback. I am sorry you didnt have the best stay with us, However I do hope you give us another opportunity in the future. Please feel free to reach out to the hotel directly if you wish to share any additional information about your stay.

4/10 Poor

Amy

Stayed 1 night in Nov 2023
Response from Roger- GM on 5 Dec 2023
Hi Amy:Thanks for your feedback. Sorry, it seems you were not entirely satisfied. Please reach out to me I would love to hear more specific feedback. Thank you for staying with us.

4/10 Poor

Amy

Disliked: Property conditions & facilities
The room was very dated. The tub did not drain well and kept standing water and the facet was about to fall off of the wall. There wasn’t a mini fridge in the room.
Stayed 1 night in Nov 2023
Response from Roger- GM on 14 Nov 2023
Hi Amy:I am so sorry for any issues you found in your room. Please try us again and let us give you a perfect stay!

2/10 Terrible

Stacy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was rude and there were hundreds of people in the lobby and bar because they would not check anyone in until after 5pm when all the guests were there for an event that started at 5:30. People were having to get ready in the bathroom and returning their luggage to their vehicles. Absolutely unacceptable!!
Stayed 1 night in Nov 2023
Response from Alyssa B on 13 Nov 2023
Thank you so much for sharing your experience. We do wish you had a better stay. We will use this as an opportunity to improve our service. Thank you.

2/10 Terrible

Lyndsay

Booked 7 months ago. Room wasn’t ready at check in. Was supposed to call when ready and didn’t, it took us finally complaining
Stayed 1 night in Nov 2023
Response from Alyssa B on 13 Nov 2023
Thank you for sharing your experience with us. We do sincerely apologize for the experience you had at check in. I will be sure to share this information with our Front desk team.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Roger- GM on 14 Nov 2023
Hi Jennifer:Thanks so much for your feedback. Please come back again and let us earn that 5th Star!

6/10 Okay

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms need to be updated - especially the bathrooms. Paint is peeling from the ceiling, faucets were broken, and doors were in rough condition. Staff was very professional and respectful. Overall, hotel is good - just need better bathrooms.
Stayed 2 nights in Nov 2023
Response from Alyssa B on 13 Nov 2023
Thank you so much for staying and sharing your experience with us. All feedback help us improve. We hope you give us another chance in the future.

2/10 Terrible

rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boo Hiss, terrible hotel and service
Overbooked hotel and was told because we booked through Hotels.com they gave our room away (w/2 beds for 3 people) instead gave us a room w/1 bed. Had to request a rollaway which they left at the door and my husband had to move into the room and drop it down-thought it was going to go through the floor! Sheets were filthy and nightstand had some nasty liquid spilled all over it. Bathroom was dirty and we only got 2 bath towels for 3 people. Toiletries in room were USED! At check in, the front desk clerk was put out to have to help us, continually kept helping other guests, would NOT make eye contact, failed to tell us where elevators were, where to park, that they charge an additional $35 parking fee, ask for $ for a cup of plain coffee?! Hotel has gone down the toilet, terrible service, disgusting room and nickel and dime for every little service that are provided by other hotel brands.
Stayed 1 night in Nov 2023
Response from Alyssa B on 13 Nov 2023
Thank you so much for sharing your experience with us. Please accept my apologies for the experience you had at our hotel. I will share this information with the front office team so we can use this as a learning opportunity.

10/10 Excellent

Ambrose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Roger- GM on 9 Nov 2023
Hi Ambrose:Thanks so much for the 10! Please come back soon!

10/10 Excellent

Elicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Roger- GM on 30 Oct 2023
Hi Elicia:Thanks so much for the great feedback! Please come back and visit us again soon!

6/10 Okay

Anu

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Roger- GM on 30 Oct 2023
Hi Anu:Thanks for your feedback. I hope you will come back again and let us work to earn a 10 next time!

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the rooms were spotless. Great on-site restaurant and bar. Convenient to many restaurants and local activities.
Stayed 2 nights in Oct 2023
Response from Roger- GM on 23 Oct 2023
Hi Amanda:Thanks so much for the great feedback! Please come visit us again very soon!

8/10 Good

Alesha

Stayed 1 night in Oct 2023
Response from Alyssa B on 13 Nov 2023
Thank you for staying with us.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from B Wilkinson on 22 Oct 2023
Dear Ms. Kelli,Thank you for taking the time to offer your feedback regarding your recent stay.If there are any suggestions or concerns you have to share, I am always so happy to get feedback from our guests. Thank you so much for staying and I hope the next time your travels bring you to the area you will choose to stay with us again!

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from B Wilkinson on 16 Oct 2023
Thank you very much for staying with us and giving us your feedback. We hope to see you again next time you're in the area!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Oct 2023
Response from B Wilkinson on 16 Oct 2023
Hello Mr. Mark!Thank you very much for staying with us and giving us your feedback. Please let us know the next time you are heading in this direction!

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel satisfactory; shuttle return difficult
We booked the hotel since it was not far from Truist Park and they have a shuttle service. The distance to Truist Park is 0.7 miles, which is fine for healthy folks to walk, but I'm not. The shuttle worked fine to go to the park. The driver was helpful and kind. The shuttle back was delayed due to traffic around the ballpark and there was a line of people, more than the shuttle would hold on one trip. The people started fussing and cussing on who would be first to get on the shuttle. A taxi pulled up and my husband and I jumped in it to avoid the fighting. So if you plan to use the shuttle, plan on a uber or taxi to get back after the game or walk. There is a nice pedestrian bridge over the highway. The staff in the hotel were pleasant. The bed and pillows were comfy. The bathroom fixtures are old, but ours was clean. I would stay there again.
Stayed 1 night in Oct 2023
Response from B Wilkinson on 15 Oct 2023
Thank you for staying with us. We truly appreciate your feedback and will give this information to our leadership team. Again, we value your loyalty to Marriott and hope you decide to come back next time you're in the area!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to catch a Braves game
Stayed 1 night in Oct 2023
Response from Alyssa B on 13 Oct 2023
Thank you so much for staying with us! We will see you next time :)

4/10 Poor

Justin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alyssa B on 13 Oct 2023
I am sorry to see you didn't enjoy your stay. Your feedback would be much appreciated so we can improve our guest's experience.

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alyssa B on 12 Oct 2023
Thank you so much for staying with us!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alyssa B on 10 Oct 2023
Thank you for staying with us!

6/10 Okay

Rachael

Travelled with partner
Liked: Cleanliness
Bed was not a king more like a queen. Room was not ready when we got there,was told someone would call to let us know when the room was ready and no one ever did. There was a lot of things going on. The lobby was full and people waiting every were trying to get booked in. Road traffic was loud and had a hard time going to sleep from the outside noise. Was an older hotel. Location was excellent and glad they had transportation to Truist Park.
Stayed 1 night in Oct 2023
Response from Alyssa B on 9 Oct 2023
Thank you for sharing your experience with us! Your feedback is invaluable, as it helps us identify areas for improvement. We hope you give us another opportunity to serve you again the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alyssa B on 10 Oct 2023
Thank you so much for staying with us!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alyssa B on 5 Oct 2023
Thank you so much for staying with us!

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
I was in town with family for a Braves game; we could also see stadium from our hotel room.Our stay at Marriott was very pleasing.Staff was friendly and parking was easy. Would definitely stay again here next time we come for a Braves game.
Stayed 1 night in Sep 2023
Response from Alyssa on 2 Oct 2023
Thank you for sharing your experience with us! We are excited to hear you enjoyed you stay. We look forward to hosting you again in the future.

6/10 Okay

Ronnie

Travelled with group
Disliked: Cleanliness
The property did not meet my expectations.
Stayed 1 night in Sep 2023
Response from B Wilkinson on 2 Oct 2023
Thank you very much for staying with us and giving us your feedback. We are very sorry for the negative experience you have encountered during your stay. This is not the Marriott standard and definitely not the way we strive to treat our guests. We have noted your experience, and as a team, we will work on improving all the areas we fell short on. Our hotel is scheduled for a renovation, I hope this experience has not discouraged you. We would love to welcome you back once our renovation is completed so you have a better experience with our new product.

4/10 Poor

Zachary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was conveniently located within walking distance of The Battery. However, I booked a room with a King bed but was given one with 2 full beds instead. Besides this, the shower head was cheap and only had one setting which was a jet. The thermostat didn't function properly either, blasting out heat when it was set on 66F. To top everything off, the thermostat stopped working entirely our last night so we couldn't change the temperature at all.
Stayed 2 nights in Sep 2023
Response from B Wilkinson on 2 Oct 2023
Thank you very much for staying with us and giving us your feedback. We are very sorry for the negative experience you have encountered during your stay. This is not the Marriott standard and definitely not the way we strive to treat our guests. We have noted your experience, and as a team, we will work on improving all the areas we fell short on. Our hotel is scheduled for a renovation, I hope this experience has not discouraged you. We would love to welcome you back once our renovation is completed so you have a better experience with our new product.