Exterior

Reviews of Courtyard Atlanta Decatur Downtown/Emory

3 out of 5
Courtyard Atlanta Decatur Downtown/Emory
130 Clairemont Avenue, Decatur, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 881 reviews" "
Rating 8 - Good. 252 out of 881 reviews" "
Rating 6 - Okay. 89 out of 881 reviews" "
Rating 4 - Poor. 50 out of 881 reviews" "
Rating 2 - Terrible. 21 out of 881 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Edward, it's wonderful to hear that your stay at Courtyard Atlanta Decatur Downtown/Emory met your expectations. The team appreciates your positive score. We're looking forward to welcoming you back in the future!

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
Rebecca, thank you for choosing Courtyard Atlanta Decatur Downtown/Emory. We're delighted to know your stay was enjoyable. Our team is looking forward to welcoming you back on your next visit to Atlanta.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Donald, thank you for highlighting the prime location of Courtyard Atlanta Decatur Downtown/Emory. We're pleased you enjoyed your stay and anticipate welcoming you back soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Hotel carparking easily confused with multistory carpark on side of hotel. Was expensive!
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Martin, we're thrilled to hear you found our team members helpful at Courtyard Atlanta Decatur Downtown/Emory. We understand that the parking arrangements can be somewhat perplexing—we value this feedback and will take it into consideration for improvement. We look forward to welcoming you back in the future, ensuring a seamless experience during your stay with us.

8/10 Good

Emanuel

Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Emanuel, thank you for taking the time to rate your stay at Courtyard Atlanta Decatur Downtown/Emory. While we're glad to know it was generally a positive experience for you, we're constantly striving for perfection. We hope on your next visit, we'll exceed your expectations and earn that coveted fifth star. Thank you for choosing us and we're looking forward to welcoming you back.

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sink and bathtub were very dirty. The sink was clogged. The towels were stained and dingy. The window looked out to an inside area. Very claustrophobic. I did not like this hotel. Not worth the price. The only good thing was the location.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Amy, it's regrettable to hear about your dissatisfaction with your recent stay. We're deeply sorry to learn about your experience with your room cleanliness and apologize for any issues you faced with bathroom fixtures and linens. Your feedback provides us with an opportunity to improve, and we will certainly address it with the relevant teams to ensure better guest experience moving forward. It's disheartening to know that the room placement didn't meet your expectations. In the future, please don't hesitate to request a different room placement during booking or at check-in as we aim to make your stay as comfortable as possible. We're glad you appreciated our convenient location and hope that despite your disappointments, we might have an opportunity to welcome you back for a better experience.

2/10 Terrible

Carolyn

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I stayed at Courtyard Atlanta in Decatur on Saturday 2/24/2024 when I traveled there for my daughter's college ring ceremony. The property was nice and very clean overall. We ordered dinner and had it delivered to our room since we couldn't order from "Platez", the restaurant advertised in the hotel elevator and throughout the hotel property stating that we could order room service from them. That was the first disappointment. Secondly, the mattress in our room was so hard and lumpy that I woke up several times throughout the night in excrutiating pain. Then around 6:30 am we were awakened to small feet running up and down the hallway until finally the parents of said feet caught up with them and then came the screaming. Finally back to sleep around 7 am, it was short lived. At 8;30 am we were awakened once again, this time by housekeeping banging on our door. I got up and opened it and asked the young lady if I could help her. She proceeded to ask me if I was checking out, to which I replied yes, at 11 am...checkout time. I'm all for getting a jump start on your job, but to wake folks up at 8:30 am on a Sunday morning after they paid $200 for a one night stay in your hotel is ridiculous. I will never give Courtyard my hard earned money ever again. Never!!!
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Carolyn, it's regrettable to know that your stay was dotted with various issues, from room service to bedding comfort. We aim to ensure only the most restful stays and we're sorry that was not your experience. Equally important, we value your sleep and peace, and we wish that your mornings were as quiet as they should have been. Regarding the early housekeeping knock, we always emphasize respectful schedules for our guests and we're apologetic for the disturbance you encountered. We appreciate your feedback and will certainly use it to improve and to avoid similar issues in the future. Please do not let this experience deter you from giving us another chance. We have always valued your patronage.

6/10 Okay

Amy

Travelled with family
Disliked: Cleanliness, staff & service
Sink and bathtub were so dirty. Sink was clogged. Run down. Window looks over inside area, a bit claustrophobic feeling. Not a great hotel. Would not stay again. It is right in Decatur Square. So location is good, that’s it though.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Amy, it seems like cleanliness did not meet your expectations and you experienced issues with your bathroom facilities. We regret to hear about the discomfort and ensure you this is not a usual occurrence. We are glad that our location proved convenient for you. We hope to have a chance to deliver a better experience in the future.

8/10 Good

Malikah

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Malikah, it's pleasing to learn of your positive experience at Courtyard Atlanta Decatur Downtown/Emory. We appreciate you taking the timeshare such a splendid rating, and we hope to have you back with us soon to further enhance your experiences.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
James, thank you for taking the time to give us a rating. We're always striving to enhance our guest experience and we'd appreciate any feedback you might have. Please don’t hesitate to share additional comments or suggestions. We hope to serve you again soon.

4/10 Poor

Dyeesha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was extremely hot and uncomfortable to sleep in at night.
Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Dyeesha, we regret to hear about the discomfort you experienced during your stay due to the room temperature. Our goal is to deliver a restful experience for all guests. We appreciate your feedback and will share it with our team to improve future stays. Thank you.

10/10 Excellent

Akasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Thank you for the rating, Akasha!We're thrilled to see how much you enjoyed staying at Courtyard Atlanta Decatur Downtown/Emory. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Okay

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
The mattresses were not comfortable at all. I have mobility issues and need a handicap room. The room was the furthest possible from the elevator. That makes no sense
Stayed 12 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Corey, thank you for voicing your concerns. Your comfort and accessibility are vital to us. It's unfortunate to learn that you found the mattress unappealing and the room location did not meet your needs. We constantly strive to improve our offerings, so we appreciate your feedback and will use it to refine our approach, especially regarding room assignments for guests requiring accessible accommodations. We hope for another opportunity to provide a more satisfactory stay.

10/10 Excellent

Ahmed, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ahmed, thank you for sharing your high rating of Courtyard Atlanta Decatur Downtown/Emory. We're delighted to know we left a positive impression. We hope to see you again during your next visit.

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is the perfect location to experience all that Decatur has to offer. The hotel was nice and kept up well. Only the coffee shop was open for food or drinks in the hotel and only for a few hours, so plan to eat and drink elsewhere.
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Michelle, thank you for highlighting the prime location of Courtyard Atlanta Decatur Downtown/Emory. It's wonderful to hear you found our hotel pleasant and well-maintained. We understand the limited availability of our coffee shop might have caused some inconvenience and appreciate your patience. Rest assured, we are always exploring ways to enhance our food and beverage offerings. We hope to see you again in the near future.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Mike, it's wonderful to see your high rating for the Courtyard Atlanta Decatur Downtown/Emory! We appreciate your feedback and we are thrilled you've had a positive experience. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Some food related things not available as advertised, but a nice place and location
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Eric, thank you for choosing Courtyard Atlanta Decatur Downtown/Emory. We appreciate you highlighting our great location. Regarding your comment about food availability, we always strive to satisfy our guests' expectations and your feedback will help us do that better next time. We look forward to welcoming you again in the future.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very pretty and well decorated. Clean and accommodating. Exiting the parking garage was a bit of a hassle. We were not advised to keep a room key to use as our gate pass so we had to run back (when we saw the notice on the elevator) and get one before leaving. When we did leave, the key card didn't work so we had to back out of the exit lane, park, run back in to the front desk and get a new one. One other thing, the walls are quite thin. Before 8:30 AM, the room next to ours was being cleaned and we could hear everything. The cleaning people were not careful about not hitting the walls and it was very disruptive to our sleep (they started cleaning quite early). Then, between 8:30 - 9:00 AM a couple of housekeepers walked into our room while I was naked. Yikes. They didn't get in far enough to see me because my husband alerted them that we were there but that was pretty uncomfortable. All in all, you have a very nice hotel and we would gladly stay again and recommend it to our friends and family. Thank you!
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Judith, it's delightful to learn that you enjoyed the aesthetic appeal and cleanliness of Courtyard Atlanta Decatur Downtown/Emory. We are, however, disturbed by your encounter with the parking garage and some noise disturbances. It's important to us that all guests have complete privacy and uninterrupted rest while staying with us. We'll ensure that our team members pay closer attention to these details for a smooth and serene stay. We appreciate that, despite some inconveniences, your overall experience was positive and you're willing to return and recommend us. We anticipate your next visit, hoping to surpass your previous experience.

10/10 Excellent

BD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a blanket.
Stayed 3 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
It's wonderful to hear that your stay at Courtyard Atlanta Decatur Downtown/Emory was satisfactory overall. We understand the need for additional in-room amenities, such as blankets. Our team is always available to ensure that guests have everything they need and we will take your feedback into account. We're looking forward to your next visit.

10/10 Excellent

Starr

Everyone was nice and very helpful. Room nice and clean.
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Starr, thank you for your shining review! We're thrilled to hear that everyone at Courtyard Atlanta Decatur Downtown/Emory contributed to a delightful experience. It's great that you found your room immaculate, as cleanliness is a high standard we've set. We appreciate your comments and look forward to welcoming you back soon.

10/10 Excellent

Molly

Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Thanks for the fantastic rating, Molly!It's outstanding we could exceed your expectations during your stay at Courtyard Atlanta Decatur Downtown/Emory. We're all looking forward to your next stay with us.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 3 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Jessica, we're thrilled to hear that you enjoyed your experience at Courtyard Atlanta Decatur Downtown/Emory. We aim to provide a fantastic stay for all our guests, and your words validate our efforts. Please consider visiting us again in the future.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our destination on Decatur. Nice accommodations.
Stayed 4 nights in Nov 2023
Response from Customer Service on 26 Nov 2023
Thank you for leaving us this fabulous review, Paul!We're so glad you had such an enjoyable time with us at Courtyard Atlanta Decatur Downtown/Emory! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We have booked at this hotel 5 years in a row for thanksgiving but will never come back after this visit. I have not encountered a more disgruntled, rude manager at any hotel. A bald, heavy set man was checking in people and had no interest in good or even mediocre customer service. I believe his name was Roger and it seems he regretted his career decisions. Customers on the phone and at the check in desk were treated equally with disdain. This was very disappointing customer service and the lobby cleanliness was like a rural rest stop bathroom. The rooms were fine, no complaints with their condition.
Stayed 5 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Lisa, receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and we sincerely apologize for failing to meet your expectations.We have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.On behalf of our entire team, we apologize again for the poor service you experienced and hate to have lost your future business.

10/10 Excellent

Jeanne

Stayed 2 nights in Aug 2023
Response from Customer Service on 12 Nov 2023
Thanks for sharing this perfect rating, Jeanne!We're thrilled to hear you enjoyed your stay at Courtyard Atlanta Decatur Downtown/Emory! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
Thank you for sharing your feedback.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy and comfortable stay
Stayed 3 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Mark, it's fantastic to hear about your smooth and cozy experience at Courtyard Atlanta Decatur Downtown/Emory. We strive to provide such comfortable experiences and your comments affirm our efforts. We hope to serve you again in the future for another pleasant stay.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 22 Oct 2023
Thank you for the great rating, Chris!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Atlanta Decatur Downtown/Emory! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 21 Sept 2023
Lynn, it's great to hear that you had a positive experience at the Courtyard Atlanta Decatur Downtown/Emory. We hope your journey was memorable and look forward to welcoming you back in the future.

6/10 Okay

Charles

Travelled with partner
Disliked: Staff & service
Bang Average. Elderly parents stayed and didn't get much help. Concierge service non existent. In-house restaurant tried to overcharge them for breakfast. I was charged for parking I didn't use. Room were clean.
Stayed 8 nights in Sep 2023
Response from Customer Service on 29 Sept 2023
Charles, we regret to hear about the challenges your parents experienced during their stay, particularly regarding support and dining charges. We can assure you it is not typical of the service we strive to provide. We're glad to know they found the rooms clean. We will definitely work on the points you raised to improve our guests' experiences in the future. Thank you for your feedback.

10/10 Excellent

Elijah

Liked: Amenities, property conditions & facilities
They were very helpful and kind. Many great suggestions for sight seeing and great food.
Stayed 1 night in Sep 2023
Response from Customer Service on 8 Sept 2023
Thank you for sharing this wonderful review, Elijah!We are very pleased to hear that you had an enjoyable experience at Courtyard Atlanta Decatur Downtown/Emory! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

10/10 Excellent

Bradford

Travelled with family
Liked: Amenities, property conditions & facilities
The area and all of the different restaurants that was in walking distance.
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Sept 2023
Thanks for the amazing rating, Bradford!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Atlanta Decatur Downtown/Emory!

8/10 Good

Monica

Stayed 9 nights in Aug 2023
Response from Customer Service on 21 Aug 2023
Thank you for the 8/10 rating, Monica!It's great your time at Courtyard Atlanta Decatur Downtown/Emory was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Jalaya, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on 17 Aug 2023
Thank you for the fantastic rating, Jalaya!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Atlanta Decatur Downtown/Emory! We can't wait to see you again soon.

8/10 Good

Willie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything was spot less
Stayed 2 nights in Aug 2023
Response from Customer Service on 15 Aug 2023
Willie, thank you for sharing your experience at Courtyard Atlanta Decatur Downtown/Emory. It's wonderful to hear how impressed you were with the cleanliness of our property. We strive to provide a well-maintained space for our guests to enjoy and your feedback validates our efforts. Hope to welcome you back again soon!

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfe
Stayed 3 nights in Aug 2023
Response from Customer Service on 11 Aug 2023
Thank you for the wonderful rating, Lora!It's fantastic you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

André

Stayed 1 night in Aug 2023
Response from Customer Service on 25 Aug 2023
André, it's fantastic to see your perfect scoring of Courtyard Atlanta Decatur Downtown/Emory. We're grateful for your support and hope to have you as our guest again in the near future.

8/10 Good

Tyler

Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug 2023
Tyler, thank you for choosing to stay at Courtyard Atlanta Decatur Downtown/Emory and taking the time to rate us. We're pleased to know you had a satisfying experience. We're committed to providing great stays for our guests, and we hope to welcome you back in the near future.

10/10 Excellent

Amanda C.

Stayed 1 night in Jul 2023
Response from Customer Service on 2 Aug 2023
Thanks for the outstanding rating, Amanda!We're delighted your time at Courtyard Atlanta Decatur Downtown/Emory was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Jul 2023
Response from Customer Service on 1 Aug 2023
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Courtyard Atlanta Decatur Downtown/Emory. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on 31 Jul 2023
Thank you for the great rating, Eugene!It's excellent you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Victor, MELROSE PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place, easy access.
Stayed 2 nights in Jul 2023
Response from Customer Service on 31 Jul 2023
Thanks for the 4/5 rating, Victor!We're thrilled you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on 31 Jul 2023
Thanks for the perfect rating, Eugene!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Atlanta Decatur Downtown/Emory.

4/10 Poor

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Though staff was courteous, it was very disappointing to have to endure noise until early mornings for such high rate... Avoid room with windows facing inside courtyard .
Stayed 2 nights in Jul 2023
Response from Customer Service on 25 Jul 2023
Christine, we appreciate your feedback. It's great to hear our staff showed courtesy. However, it's unfortunate that noise disturbed your stay. We understand the importance of peace and quiet, especially during your resting hours. We also take note of your advice about rooms facing the courtyard. Know that we're committed to improving our guests’ experiences. Thanks again for sharing your thoughts.

6/10 Okay

Sybil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My overall experience
Beautiful motel. Excellent customer service. Very clean. Was very disappointed that there was not a complimentary coffee station. Also, a light breakfast bar would have been nice. The selection of snacks was terrible and not many choices. People are traveling and we get hungry!
Stayed 1 night in Jul 2023
Response from Customer Service on 18 Jul 2023
Sybil,Thank you for taking the time to share your feedback following your stay. We're pleased to hear that you appreciated the aesthetics of our establishment and found it to be spotless, as we place a high emphasis on maintaining a pleasant, clean environment.Your kind comments on our customer service are warmly received. Delivering excellence in this area is one of our priorities, as we aim to create an enjoyable and effortless experience for all our guests, and it's wonderful that you appreciated this.We understand from your feedback that certain amenities didn't meet your expectations. Your notes regarding the lack of a complimentary coffee station and light breakfast options are duly noted. We understand that these small conveniences can significantly enhance a stay, particularly for those on the go. Please know that our management team takes your observations seriously, and we'll be considering them as we continually seek to amplify our services.Furthermore, it's regrettable to hear you were disappointed in our snack selections. We strive to cater to a wide variety of preferences and it seems we fell short on this occasion. We appreciate you bringing this to our attention as well, and we'll be taking steps to evaluate and enhance our snack offerings to provide our valued guests with a larger variety of choices.Once more, we extend our gratitude for your feedback. This input is invaluable as it assists us in understanding where we can make beneficial adjustments for our guests. We hope for another opportunity to serve you at the Courtyard Atlanta Decatur Downtown/Emory, promising to work towards offering a more complete and fulfilling experience.

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Customer Service on 16 Jul 2023
Thank you for the nice rating, Robert!We are excited to see that you had an enjoyable experience at Courtyard Atlanta Decatur Downtown/Emory. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Tokishia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Service was top notch and the hotel and the room was clean and quiet and beautifully decorated. We felt safe and welcome. We will return!
Stayed 1 night in Jul 2023
Response from Customer Service on 10 Jul 2023
Thank you for the wonderful review, Tokishia!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Courtyard Atlanta Decatur Downtown/Emory. Have a wonderful day!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location great staff
Stayed 1 night in Jul 2023
Response from Customer Service on 8 Jul 2023
Thank you for taking the time to leave this wonderful rating, Ricardo! We hope to see you again soon at Courtyard Atlanta Decatur Downtown/Emory so we can share yet another amazing experience!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the lobby is really nice. Parking was in a conveniently located garage. The area has nice restaurants within walking distance. I will definitely stay here again if my child gets into Emory.
Stayed 1 night in Jun 2023
Response from Customer Service on 5 Jul 2023
Thank you for taking the time to leave this wonderful review, Gary!We're thrilled to know you enjoyed your stay at Courtyard Atlanta Decatur Downtown/Emory so much! We strive for excellence so we're pleased to hear you appreciated not only our cleanliness and convenient parking, but also our prime location! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

8/10 Good

Darden

Stayed 1 night in Jun 2023
Response from Customer Service on 14 Jul 2023
Thank you for this lovely rating, Darden!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard Atlanta Decatur Downtown/Emory. We'd like to share an even better experience with you soon.