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Reviews of Home2 Suites by Hilton Lawrenceville Atlanta Sugarloaf, GA

3 out of 5
Home2 Suites by Hilton Lawrenceville Atlanta Sugarloaf, GA
1765 NORTH BROWN ROAD, Lawrenceville, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 572 reviews" "
Rating 8 - Good. 104 out of 572 reviews" "
Rating 6 - Okay. 51 out of 572 reviews" "
Rating 4 - Poor. 38 out of 572 reviews" "
Rating 2 - Terrible. 31 out of 572 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was a quick stay due to a water main break in our neighborhood, everyone was kind and accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this location was great! I ended ups staying longer than planned, every interaction with the staff was pleasant. I will most definitely book again.
Stayed 1 night in Apr 2024

10/10 Excellent

Earsene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 4 nights in Apr 2024
Response from Owner on 15 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Excellent breakfast!
Stayed 1 night in Apr 2024
Response from Owner on 15 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Blessing

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 7 nights in Mar 2024
Response from Owner on 12 Apr 2024
Blessing, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Owner on 12 Apr 2024
Gregory, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service.
Stayed 2 nights in Apr 2024
Response from Owner on 11 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Hung

Stayed 2 nights in Apr 2024

10/10 Excellent

Teri, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Owner on 8 Apr 2024
Teri, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Shalinda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great place to stay!
Stayed 6 nights in Mar 2024
Response from Owner on 8 Apr 2024
Shalinda, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

ROBIN

Stayed 1 night in Apr 2024
Response from Owner on 24 Apr 2024
Robin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Andres

Response from Owner on 4 Apr 2024
Andres, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Timika

Stayed 2 nights in Mar 2024
Response from Owner on 19 Apr 2024
Timika, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Keyyonia

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 18 Mar 2024
Keyyonia, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Martina

Stayed 3 nights in Mar 2024
Response from Owner on 4 Apr 2024
Thank you for taking the time to review us, Martina. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 5 Mar 2024
Landon, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Owner on 4 Mar 2024
Brittany, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Rivelino

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Owner on 29 Feb 2024
Rivelino, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Owner on 12 Feb 2024
Jeremy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were polite and accommodating at all times. The breakfast buffet was ok and didn’t like they only had wheat waffles and nominates as my kids are allergic but was happy I could cook in my room and you couldn’t smell outside. Also rooms were very quiet as me and my kids watched games and were loud at all times of day and we got no complaints. Would definitely consider staying here again
Stayed 3 nights in Dec 2023
Response from Owner on 1 Feb 2024
Angela, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Lauren

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Owner on 30 Jan 2024
Lauren, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Cherika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Owner on 30 Jan 2024
Cherika, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good, the only thing was that the one day opened the refrigerator and was off. So the food was bad. I reported I they give some recommendations to turn on.
Stayed 7 nights in Jan 2024
Response from Owner on 29 Jan 2024
Monica, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Gianna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Owner on 22 Jan 2024
Gianna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would give four stars
Customer service was amazing and everyone was friendly. The environment was clean
Stayed 3 nights in Jan 2024
Response from Owner on 18 Jan 2024
Patricia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

sabrina

Stayed 4 nights in Jan 2024
Response from Owner on 6 Feb 2024
Sabrina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Yafe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Owner on 16 Jan 2024
Yafe, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sang Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Sang Won, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Garfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Owner on 3 Jan 2024
Garfield, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Makara, SEMINOLE

Stayed 3 nights in Dec 2023
Response from Owner on 8 Jan 2024
Makara, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Monica

Stayed 7 nights in Dec 2023
Response from Owner on 31 Jan 2024
Monica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Maryline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Owner on 26 Jan 2024
Maryline, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lorena

Stayed 3 nights in Dec 2023
Response from Owner on 22 Jan 2024
Lorena, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

DANIEL, DUNNELLON

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a nice hotel. This was a three night stay. On night one a breaker in the room tripped I went to the desk and was quickly told how to reset it. It tripped 4 more times. The new desk person offered to move us to a different room. We agreed to relocate in the morning. Took some effort but moved. That afternoon a storm passed through and we lost TV service. The hotel is using Direct TV satellite service. It’s hard to imagine a hotel in Metro Atlanta not having dependable TV service
Response from Owner on 28 Dec 2023
Daniel, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice. It was clean and overall Room was good. I didn’t like how I was greeted by the person at the front desk I think his name is Kamlesh. He’s just rude. He acted like I was bothering him when I was checking in.
Stayed 2 nights in Dec 2023
Response from Owner on 27 Dec 2023
Marisol, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

4/10 Poor

Jay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not up to par for a Hilton Honor guest
My initial arrival went great at the front desk. The rest of my stay was at the best mediocre. After staying in the hotel for 1week, my room only got cleaned 2 times and that’s because I had to make the call. That is unacceptable.
Stayed 7 nights in Dec 2023
Response from Owner on 27 Dec 2023
Thank you for sharing feedback on your guestroom during your recent stay, Jay. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

8/10 Good

LaKendra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Owner on 27 Dec 2023
LaKendra, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be warned!!
We were not expecting to have to pay $50 a day up front for damages that “might” occur ?!?!?. That amounted to $350. Then when we wanted to have it switched to a different credit card we were told it would take 7-10 days to refund. Thus tying up a total of $600 of our vacation money for 10+ days! The breakfast was lukewarm in temperature and not nearly as good compared to other hotels we have stayed at.
Stayed 7 nights in Dec 2023
Response from Owner on 22 Dec 2023
Gerald, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 21 Dec 2023
Veronica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Owner on 21 Dec 2023
Omar, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tamika

Stayed 1 night in Dec 2023
Response from Owner on 20 Dec 2023
Tamika, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tunika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on 18 Dec 2023
Tunika, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

seongung

Stayed 2 nights in Oct 2023
Response from Owner on 15 Dec 2023
Seongung, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my first time and every experience with home2 has been awesome. I like everything ill say other than my linens wasn't changed. I'll definitely visit again
Stayed 2 nights in Dec 2023
Response from Owner on 12 Dec 2023
Isaac, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

6/10 Okay

Michele

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Owner on 8 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Brandi

Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed with my boys. Beautiful property, great service and the rooms are well kept and clean.
Stayed 3 nights in Nov 2023
Response from Owner on 5 Dec 2023
Nicole, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Owner on 5 Dec 2023
Carl, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Owner on 29 Nov 2023
Joseph, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Vasyl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Owner on 29 Nov 2023
Vasyl, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.