Exterior

Reviews of Sonesta Atlanta Airport North

3.5 out of 5
Sonesta Atlanta Airport North
1325 Virginia Ave, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 565 out of 1448 reviews" "
Rating 8 - Good. 332 out of 1448 reviews" "
Rating 6 - Okay. 194 out of 1448 reviews" "
Rating 4 - Poor. 142 out of 1448 reviews" "
Rating 2 - Terrible. 215 out of 1448 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super quiet considering it’s next to the airport and freeway.
Stayed 3 nights in Apr 2024
Response from associate on 29 Apr 2024
Thank you for your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was good, clean and very nice staff
Stayed 1 night in Mar 2024
Response from associate on 29 Apr 2024
Thank you for your feedback hope to see you again when next you travel back to this area.

8/10 Good

Fabio

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from associate on 29 Apr 2024
Thank you for your rating hope to see you again when next you travel back to this area.

10/10 Excellent

Garfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Apr 2024
Response from Associate on 27 Apr 2024
Thank you for taking the time to give a feedback on your most recent stay with us. We appreciate your feedback hope to see your again when next you travel back to this area.

10/10 Excellent

Sam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic! I arrived later, but my guest arrived before me and management accommodated his needs that we had set up before. He was towing a vehicle and they accommodated for him to park in a special location, attended to so many of our other needs, which weren’t much but it Made us feel like they went the extra mile when they didn’t have, everyone has been so polite and everything has been so clean and very upscale. If I ever travel back to this area of town and Atlanta again, THIS is the hotel I want to stay at!
Stayed 1 night in Apr 2024
Response from associates on 26 Apr 2024
Thank you for this wonderful review. We will definitely pass along your comment to the staff to let them know what a great job they are doing. Thanks again hope to see you again when next you are in this area.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is outstanding
Stayed 1 night in Apr 2024
Response from associate on 24 Apr 2024
Thank you for taking the time to give a feedback we appreciate your business, we hope to see you again when next you travel back to this area.

10/10 Excellent

gledson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024
Response from associate on 23 Apr 2024
Thanks for your feedback hope to see you again when next you travel back to this area

10/10 Excellent

LEWIS A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were to SOFT , Otherwise It Was Awesome LOL
Stayed 1 night in Apr 2024
Response from associate on 23 Apr 2024
Thanks for your feedback hope to see you again when next you travel back to this area,

6/10 Okay

Parnell

Liked: Staff & service, amenities
The property looks great from the outside and in the lobby. Once in the room, major upgrades need to be completed.
Stayed 2 nights in Apr 2024
Response from associates on 21 Apr 2024
Thank you for taking the time to give a feedback on your recent stay. We appreciate your feedback we are happy to mention that hotel will be undergoing full renovation in the coming year.

8/10 Good

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property area just bad
Stayed 1 night in Apr 2024
Response from associates on 21 Apr 2024
Thank you for your feedback hope to see you again when next you travel back to this area,

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful!
Stayed 1 night in Apr 2024
Response from Associate on 20 Apr 2024
Thank you for taking the time to give a feedback, hope to see you again when next you travel back to this area.

10/10 Excellent

Buster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Associate on 20 Apr 2024
Thank you for taking the time to give a feedback, hope to see you again when next you travel back to this area.

8/10 Good

roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic
Stayed 1 night in Apr 2024
Response from associate on 18 Apr 2024
Thank you for taking the time to give a feedback on your resent stay with Sonesta Atlanta Airport North, we appreciate your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job guys
Stayed 1 night in Apr 2024
Response from associate on 18 Apr 2024
Thank you for taking the time to give a feedback on your resent stay with Sonesta Atlanta Airport North, we appreciate your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Marylyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, friendly staff and conveniently located hotel
Stayed 3 nights in Mar 2024
Response from associates on 16 Apr 2024
Thank you for taking the time to give a feedback on your resent stay. Thank you for your business, hope to see you again when next you travel back to this area.

8/10 Good

Aliza

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from associate on 18 Apr 2024
Thank you for taking the time to give a feedback on your resent stay with Sonesta Atlanta Airport North, we appreciate your feedback hope to see you again when next you travel back to this area.

8/10 Good

Paris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet is not worth $18-20. It’s not a good as the free breakfast you get at most hotels.
Stayed 1 night in Apr 2024
Response from associates on 16 Apr 2024
Thank you for taking the time to give a feedback, your comment will be forwarded to the management team. Thanks again hope you can give us another chance when next you are in this area,

10/10 Excellent

April

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Associate on 14 Apr 2024
Thank you for your rating hope to see you again when next you travel back to this area.

10/10 Excellent

Titonaro

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Associate on 13 Apr 2024
Thank you for your feedback, we hope to see you again when next you travel back to this area.

6/10 Okay

Rafael

Stayed 4 nights in Apr 2024

8/10 Good

Kimshay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay definitely would stay again.
Stayed 2 nights in Apr 2024
Response from Associate on 12 Apr 2024
Thank you for taking to give a feedback hope to see you again when next you travel back to this area.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Unable to stay as there was no power. Was sent away.
Stayed 1 night in Apr 2024
Response from Associate on 12 Apr 2024
We apologize for the inconvenience with stay, unfortunately we were affected by the storm in the area that causes a power outage. Once again I apologize hope you can give us another chance when next you are in this area.

6/10 Okay

Catherine, Knoxville

Travelled with family
Disliked: Amenities
Scary
Stayed 1 night in Apr 2024
Response from associate on 11 Apr 2024
Thank you for taking the time to give a review, I regret that we did not meet your expectation, I apologize for any inconvenience you encounter. We hope you can give us another chance when next you travel back to this area.

6/10 Okay

Sherry

Stayed 1 night in Apr 2024
Response from associate on 29 Apr 2024
Thank you for your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Dedra

Travelled with family and small children
Liked: Amenities, property conditions & facilities
This was a very nice and clean property
Stayed 2 nights in Apr 2024
Response from associates on 9 Apr 2024
Thank you for taking the time to give a feedback we appreciate your business hope to see you again when next you travel back to this area.

10/10 Excellent

Rafael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from associates on 9 Apr 2024
Thank you for your rating hope to see you again when next you travel back to this area.

6/10 Okay

Beth

Liked: Staff & service
Disliked: Cleanliness, amenities
Shuttle service was top notch. Room was dirty, stained carpet, trash around the night stand. Electric on one half of the room didn’t work, no power to the outlets, lights next to the bed did not work. Elevators reeked of majuana
Response from Associate on 6 Apr 2024
Thank you for taking the time to give a feedback on your recent stay. We apologize for the condition of the room, your comment has been forwarded to the management team to be review. Thanks for pointing out the shuttle. We appreciate your feedback and hope you can give us another chance when next you travel back to this area.

2/10 Terrible

Richard

Disliked: Staff & service
Took an hour to check in. About 30 people in line and only one staff member checking people in. Totally unacceptable. I’m only here for a few hours before an early flight. And they charge $22 a night to self park. Total ripoff.
Stayed 1 night in Apr 2024
Response from associates on 5 Apr 2024
Thank you for taking the time to give a feedback on your most recent stay. I apologize of the long wait this was due to a staff emergency, we are sorry for the inconvenience this may have cause. Thanks again hope you can give us another chance when next you are in this area.

10/10 Excellent

Mabrook, Clermont

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Associate on 6 Apr 2024
We are glad you enjoy your stay. Thank you for feedback hope to see you again when next you travel back to this area.

8/10 Good

Doni

Stayed 2 nights in Apr 2024
Response from Associate on 23 Apr 2024
Thank you for your rating hope to see you again when next you travel to this area.

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Associate on 3 Apr 2024
Thanks or your feedback hope to see you again when next you travel back to this area.

4/10 Poor

Kinshasa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged for parking and had ant flys all over the room!!!
Stayed 2 nights in Mar 2024
Response from associate on 2 Apr 2024
Thank you for taking the time to give a review on your recent stay with Sonesta Atlanta Airport North, we appreciate your feedback, your comment has been forwarded to the management team to be review.

10/10 Excellent

JOHN, NASSAU

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from associate on 2 Apr 2024
Hotel was clean and well appointed. Parking was in a secured lot. Convenient to ATL airport with shuttle service available. Dining options nearby. Will likely stay again when traveling.

8/10 Good

Abraham

Disliked: Staff & service, amenities
I did not know they charged $22.00 for parking. Upon the final exit, the exoerience is unimagimable. To leave the parking lot, the gate will not open automatically like at the LaQuinta across the street. i had to park amd walk back to the outdoor attendant. He screamed unprofessionally for me to press help. There are no instructions. By time I got back to follow his instructions, I had to tell two other cars to press help that were experiencing the same issue. Put instructions out to direct people on how to exit at an airport hotel for goodness sakee.
Stayed 1 night in Mar 2024
Response from associate on 2 Apr 2024
hank you for taking the time to give a review on your recent stay with Sonesta Atlanta Airport North, we appreciate your feedback, your comment has been forwarded to the management team to be review.

8/10 Good

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like to pay parking.
Stayed 3 nights in Mar 2024
Response from associate on 2 Apr 2024
hank you for taking the time to give a review on your recent stay with Sonesta Atlanta Airport North, we appreciate your feedback, your comment has been forwarded to the management team to be review.

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and well appointed. Parking was in a secured lot. Convenient to ATL airport with shuttle service available. Dining options nearby. Will likely stay again when traveling.
Stayed 1 night in Mar 2024
Response from associate on 2 Apr 2024
hank you for taking the time to give a review on your recent stay with Sonesta Atlanta Airport North, we appreciate your feedback. We hope to see you again when next you travel back to this area.

10/10 Excellent

Layla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very helpful and friendly!
Stayed 1 night in Mar 2024
Response from Associate on 31 Mar 2024
Thank you for taking the time to give a review we appreciate your feedback, hope to see you again when next you are back in this area.

10/10 Excellent

Danielle

Stayed 1 night in Mar 2024
Response from Associate on 20 Apr 2024
Thank you for taking the time to give a feedback, hope to see you again when next you travel back to this area.

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Associate on 31 Mar 2024
Thank for giving a rating, I regret we did not met your expectation on this visit, hope you can give us another chance when next you travel back to this area.

2/10 Terrible

Tiffany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in my shower
Stayed 1 night in Mar 2024
Response from associates on 30 Mar 2024
Thanks for taking the time to give a feedback on your recent stay, I apologize you did not have hot water in the shower Thanks for letting us know give us the opportunity to address it. We hope to see you again when next you travel back to this area.

10/10 Excellent

Kareana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from associates on 28 Mar 2024
Thanks you for your rating hope to see you again when next you travel back to this area.

6/10 Okay

Tanis

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The carpet was very old and sticky in areas. The shower head was broken and I had to hold it up so it didn't fall over. The shower pan was soft in areas. Other than that it was clean and staff was great!
Stayed 1 night in Mar 2024
Response from associates on 28 Mar 2024
Thank you for your feedback we apologize for the inconvenience, your comment has been forwarded to the management team. Thanks again

8/10 Good

Charles

Liked: Staff & service
Needs updating
Stayed 1 night in Mar 2024
Response from associates on 28 Mar 2024
Thank you for your feedback, we are happy we will be undergoing a full renovation in the coming year

6/10 Okay

Maria

Business traveller
Disliked: Staff & service
Front desk was not very friendly
Stayed 1 night in Mar 2024
Response from associates on 28 Mar 2024
Thank you for your feedback, we apologize for the unfriendly staff, hope you can give us another chance when next your in this area.

10/10 Excellent

Libby

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly…front desk lady was very nice and did her job quickly and efficiently. I ordered food to take to my room from the bar area. The bartender was very friendly, and my order was prepared quickly and done correctly.
Response from associate on 27 Mar 2024
Thank you for taking the time to give a review on your recent stay with Sonesta Atlanta Airport North, we appreciate your feedback. Thanks again hope to see you again when next you travel back to this area.

4/10 Poor

Igor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not clean
Stayed 1 night in Mar 2024
Response from Associate on 25 Mar 2024
Thank you for taking the time to give a feedback on your recent stay, your comment regarding the condition of the room has been forwarded to the housekeeping manager. Thanks again hope you can give us another chance when next you travel back to this area.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a couple of questions about dining options and airport transportation at checking and was told to “google it”, otherwise great stay.
Response from Associate on 26 Mar 2024
Thank you for taking the time to give a feedback on your most recent stay, we appreciate your feedback. Your comment regarding questions at the desk has been addressed. Thanks again hope to see you again when next you travel back to this area.

2/10 Terrible

Jonte

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was filthy. Rooms dirty. The sheets in my first room were visibly dirty. You could literally see the dirt on the sheets. The staff was wonderful. They gladly changed me to another room. The next room I was in was dirty, just not as dirty. However the water in thr bathtub would not come on at all!!! Like the faucet was glued in place. Because of the time, I stayed the night and checked out immediately the next morning.
Stayed 2 nights in Mar 2024
Response from Associate on 20 Mar 2024
Thank you for taking the time to give a feedback on your recent stay. We apologize for the inconvenience you encounter during stay, we have forwarded your comment to the management team. Once again thanks again for your feedback this give us at opportunity to fix these issues. We hope you can give us another chance when next you travel back to this area.

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the friendly staff and safe location.
Stayed 1 night in Mar 2024
Response from associates on 18 Mar 2024
Thank you for your feedback we appreciate your business. We hope to see you again when next you travel back to this area.

10/10 Excellent

esther

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really friendly but the bedsheets were very itchy
Stayed 1 night in Mar 2024
Response from Associate on 25 Mar 2024
Thank you for taking the time to give a feedback you your most recent stay we appreciate your feedback and will pass your comment on to the housekeeping management team to see what can be done. Thanks again we hope to see you again when next you travel back to this area