Thank you for your review. Unfortunately, a guest accidently hit the sprinkler system which caused the sprinkler alarm to be triggered. We apologize for the inconvenience.

Thank you for your review Ralph. I wish we would have known about the issue with the HVAC system while you were a guest in the hotel on May 16th so we could have addressed the issue and corrected the problem for you.

Thank you Sheila for the EXCELLENT review!!! We are so pleased to hear that you enjoyed your stay. We will also have our maintenance team take a look at the coffee maker in the room.

Thank you Michelle for the wonderful review.

Thank you for your wonderful review. We hope to see you again in the very near future.

Thank you for your review. We reached out to the hotel and verified that there were no upgrades for a King room on May 1st. The hotel has alerts posted on the webpage, at the registration desk, and in the guest rooms about the exterior construction.

Thank you for your review. We have reached out to the hotel and found out that these issues have been previously addressed. regards

Thank you Jerome for the EXCELLENT review!!! We are so pleased to hear that you enjoyed your stay again. We are excited that summer is almost here and Molly's will be opening soon!!!

Thank you so much for the EXCELLENT review. We hope to see you again in the very near future.

Thank you for your review and your wonderful comments about Valerie. We have reached out to the hotel in regard to your comments. The hotel had their pest control specialist inspect all rooms: 223, 317, 321, and 323. There were no problems found in those room. According to the hotel, the room changes were completed with over three nights left on your reservation. regards

Thank you for your wonderful review. We hope to see you again in the very near future.

Thank you for your review. Unfortunately, there was an issue with one of the elevators and we are currently waiting for the repair company to come and fix the issue. There was never a 20-minute wait as the front desk agents were allowing guests to use the service elevator. Thank you again and we appreciate your understanding.

Thank you so much for the EXCELLENT REVIEW!!!

Thank you for the wonderful review!!!

Thank you for your wonderful review. We hope to see you again in the very near future.

Thank you for the EXCELLENT SCORE!!! We hope to see you again in the very near future.

Thank you for your review. We will utilize your feedback in our next training session..

Thank you for your excellent review.

Thank you for the AWESOME score!!!

Thank you for your wonderful review!!! We appreciate the positive comments.

Thank you for your review. As a full service hotel, we have a restaurant that provides breakfast. Unfortunately, the hotel does not offer a complimentary continental breakfast as limited service hotels do. We hope to see you again in the near future.

Thank you for your review.

Thank you so much for the EXCELLENT review. Are we currently waiting for the parts to get the elevator repaired.

Thank you so much for choosing to stay here at the DoubleTree by Hilton- Atlantic Beach Oceanfront! We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us, and we look forward to having you stay with us again in the future. Safe travels!

Thank you so much for choosing to stay here at the DoubleTree by Hilton- Atlantic Beach Oceanfront! We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us, and we look forward to having you stay with us again in the future. Safe travels!

Thank you Darlene for the EXCELLENT review!!! We are so pleased that you enjoyed your stay and we hope to see you again in the very near future,

Thank you so much for choosing to stay here at the DoubleTree by Hilton- Atlantic Beach Oceanfront! We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us, and we look forward to having you stay with us again in the future. Safe travels!

Thank you so much for your wonderful review. We will share the positive comments with the housekeeping staff.

Thank you Manoj for the wonderful review.

Thank you for choosing the DoubleTree for your most recent lodging needs. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continuously work to improve our guest experience. Thank you for bringing your concerns to our attention and offering us the opportunity to address them directly.

Thank you so much for choosing to stay here at the DoubleTree by Hilton- Atlantic Beach Oceanfront! We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us, and we look forward to having you stay with us again in the future. Safe travels!

Unfortunately, the information provided is inaccurate. It was another member of our management team that offered to move you to another room. You declined stating that you should not have to be inconvenienced due to anther guest's barking dog. She apologized again and offered the breakfast vouchers. The manager did in fact apologize to you. He came out while you were "talking very loudly" to the front desk agent. He waited several minutes after he apologized unfortunately to see what he could do to make it right for you. When the conversation with Melissa did not stop, he stated he was going in the back to print off Dinner Vouchers as you stated that you were leaving at 530am (not 500am as stated in these comments). When I returned to the desk, you were already in the elevator still being heard in the lobby. That is when you were addressed in Kipsu. It was during another conversation that you had with Melissa when you stated that yeo just wanted some money off your room. There was no hesitation, it was just done.Kim Moore Room 910 02/26/24 - 02/28/24 Departing TodayBlock Opt Out EditConfirmation #: 96530740location SMSText Messaging- LessJessica P: Welcome, Kim. It is our pleasure to have you with us at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront. Do you find your guestroom comfortable and to your satisfaction? -Jessica TranslateFeb 26 5:49 PM Welcome Consent received by Jessica Pope on 2/26/2024 via verbal consentJessica P: Just checking in--how is your stay going so far? Feel free to respond with a 1-5 (5 being excellent). Thank you and have a great day! - -Jessica Translate Sent Feb 27 1:20 PM Status CheckArchived by Jessica Pope as Welcome on Feb 26 5:44 PMGuest: So far has been an awful stay from check in until this hour it is now 2:00 in the afternoon there is a dog across the hall barking Non-Stop young lady at front desk is excellent today yesterday at check-in I got no customer service whatsoever all I heard was her talking to another employee about her day at Walmart how she was replacing things how she bought dishes and I had to stand there and listen while holding my credit card in my hand then I walked away from the desk got on the elevator had to come back to the desk to even ask what my room number was I was not even given a room number had to go back down had to ask where the breakfast was was not told that had to ask where the pool was was given no direction at check-in whatsoever handed my room key and basically said here you go I'm not pleased will not be back and like I said the desk front girl at this point has been excellent she has been up here she has heard the dog barking she has done everything she can to make this situation right the manager after I told him I had dinner plans I didn't want a dinner voucher I'm leaving at 5:30 in the morning I do not need a breakfast voucher finally I said you know 50 off my room I think would be appropriate I finally got that after beg

Thank you so much Kathleen for the EXCELLENT review!!! We are so pleased to hear that you enjoyed your stay. We hope to see you again in the very near future.

Thank you for the terrific review. Fishing restrictions were put in place several years ago by the ownership of the hotel for safety and security purposes. There is always fishing on the beach or on the sound.

Thank you for your wonderful review. I will share your comments about the water pressure with our maintenance team.

Thank you Marcus for the EXCELLENT review!!! We are so pleased to hear your wonderful comments. We hope to see you again in the very near future.

Thank you for your EXCELLENT REVIEW!!! We are so pleased that you enjoyed your stay. We hope to see you again in the very near future.

Thank you for your excellent review. We are so pleased to hear that you enjoyed your stay with us. We hope to see you again in the very near future.

Thank you Mary for the EXCELLENT Review!!!

Thank you so much John for the EXCELLENT review!!!

Thank you so much for your wonderful review.

Thank you so much James for the EXCELLENT review!!! I am so glad that you enjoyed your visit and I hope you get a chance to come back soon.

Thank you for the wonderful review. We hope to see you again in the near future.

Thank you for your response. Within the next 45 days (depending on supply and delivery times), the hotel will be changing out all of the mattresses and box springs. Thank you again for your patronage.

Thank you so much for choosing to stay here at the DoubleTree by Hilton- Atlantic Beach Oceanfront! We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us, and we look forward to having you stay with us again in the future. Safe travels!

Thank you for the EXCELLENT score!!! We are so pleased. We hope to see you again in the very near future.

Thank you for your review.

Thank you so much for the EXCELLENT review!!! We hope to see you again in the very near future!!!

Thank you so much for choosing to stay here at the DoubleTree by Hilton- Atlantic Beach Oceanfront! It was a pleasure having you stay with us, and we look forward to having you stay with us again in the future. Safe travels!

Thank you so much for choosing to stay here at the DoubleTree by Hilton- Atlantic Beach Oceanfront! We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us, and we look forward to having you stay with us again in the future. Safe travels!