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Rating 10 - Excellent. 2181 out of 3397 reviews" "
10 - Excellent
2,181
Rating 8 - Good. 665 out of 3397 reviews" "
8 - Good
665
Rating 6 - Okay. 280 out of 3397 reviews" "
6 - Okay
280
Rating 4 - Poor. 142 out of 3397 reviews" "
4 - Poor
142
Rating 2 - Terrible. 129 out of 3397 reviews" "
2 - Terrible
129
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Michael
Travelled with partner
3 May 2024
Liked: Cleanliness, staff & service
There was wreaking cigarette smoking everywhere. The smoking sections are located right adjacent to the non-smoking sections and it made the entire casino smell like an ashtray.
You guys should just go total smoke free. I doubt I'll come back.
The staff was great, very accommodating. This hotel was boring. Nothing exciting happening. The room had outdated furniture. The door to the microwave cabinet came off and the towel rack was hanging. There was a big wet coffee stain in the rug and the towel was dirty with dried toothpaste.
diane
Stayed 3 nights in Apr 2024
Response from Guest Experience on 1 May 2024
Dear Diane,Thank you for taking the time to share your feedback regarding your recent stay at Borgata. We sincerely apologize for the inconveniences you experienced due to our furniture and the issues related to cleanliness and maintenance in the room. Please know that your comments will be shared with our management team for their awareness and review. Once again, we deeply regret any discomfort you experienced and hope to have another opportunity to serve you better in the future.
First time there. Was very surprised we were charged a resort fee and numerous taxes since we booked through Expedia. However, we loved the room, the view, and the hotel...
The room was left dirty, we found dirty towels and hair on the floor in the bathroom, carpet wasn’t vacuumed and there was dust all over the headboard and nightstand. Definitely not a high end or nice hotel. All the furniture is beaten up and old.
The room was dusty, hair all over the floor in the bathroom. Hotel was very much understaffed took 15 min to get in touch with room service. The smoking sections are now back to back with the non smoking sections no designated areas.
Katarzyna
Stayed 1 night in Apr 2024
Response from Guest Experience on 24 Apr 2024
Dear Katarzyna,Thank you for taking the time to share your feedback regarding your recent stay at Borgata. We sincerely regret to learn that your hotel experience did not meet your expectations and the standards we aim for. It is disappointing to hear about the cleanliness issues in your room and the lack of attention from our service team. We certainly understand how important a comfortable and clean environment is for our guests' experience and apologize for falling short in this respect. Your comments on the proximity of smoking and non-smoking areas have been duly noted. We would like to assure you that we place high regard on our guests' comfort, and this issue will be reviewed by our management team. Once again, we greatly appreciate your feedback as it helps us identify the areas where we can further improve. We truly hope you will give us another chance to rectify your impression about Borgata and provide you with an experience that meets and exceeds expectations.