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Reviews of Homewood Suites by Hilton Augusta

3 out of 5
Homewood Suites by Hilton Augusta
377 Western Avenue, Augusta, ME

Reviews

9.4

Exceptional

Rating 10 - Excellent. 602 out of 793 reviews" "
Rating 8 - Good. 126 out of 793 reviews" "
Rating 6 - Okay. 38 out of 793 reviews" "
Rating 4 - Poor. 10 out of 793 reviews" "
Rating 2 - Terrible. 17 out of 793 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to cancel and get my $ or at least a portion and they got rude about it. Never again will I stay with them.
Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will absolutely stay here again! The check in was easy and the gentleman at the front desk was wonderful. Our room was impeccably clean. The pool area was well kept and the water was perfectly warm. The complimentary breakfast was delicious with lots of options. There are several great dining locations within a few minute drive so we were able to find something for the 5 of us in our party. All in all, one of the best hotel experiences I have ever had!
Stayed 2 nights in Apr 2024

10/10 Excellent

dana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet stay. For one night we did enjoy it
Stayed 1 night in Apr 2024

6/10 Okay

Kent, Mars Hill

Travelled with family
Liked: Amenities
It's the simple things really! When we arrived at 4:30pm, our room wasn't ready...sink clogged. Give us 30 minutes. Two hours later, room wasn't ready. Gave my family TWO rooms for price of one. Nice recovery!!! At 7:30, went to lobby for quiet and coffee. Coffee in "butlers" was old and cold. 2 staff people in the lobby talking. Kids in next room banged around until after 10:30, dog barking across the hall....ugh!!! I have stayed here numerous times and have not had this experience. Hope it was an anomaly!!!
Stayed 1 night in Apr 2024

10/10 Excellent

James, Griswold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn bt Hilton is my go too
Stayed 1 night in Apr 2024

4/10 Poor

Erik

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
75$ pet fee when you don’t have power is ridiculous. Hampton Inn waived the pet fee due to only traveling due to power outage. Their pet fee was also only $50 for 2 dogs. Our room was dirty and smelled like cigarettes. The bedding had stains everywhere the carpet had been replaced at some point. The strip holding it down had screws sticking out and my son got caught on them twice. The room is very large which is nice but there is only 1 tv. It doesn’t even turn to face the beds because it was put in a terrible spot. The breakfast attendant was so loud and acting like everyone was in her way. Kept asking people to move so loudly. We stayed here a couple years ago due to power outage and it was much nicer property it has gone down hill tremendously.
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was beautiful and warm! Room very clean and comfortable!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jamie

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Dave, Passekeag

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our two-night stay was great. Easy check-in process, accommodating staff, surprise "social hour" (every Wednesday) with complimentary food and beverages, extended check-out. Rooms were large and very well laid out. It was all very good.
Stayed 1 night in Mar 2024

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Travelled with family
The check-in gentleman was one of the most personable front desk employees we have ever encountered. Well done!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024

10/10 Excellent

Rob

Travelled with family
Our family’s favorite hotel!
Stayed 2 nights in Feb 2024

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Door lock was literally useless. You could engage it and the door would slide right by and open. They also sold me expired food.
Stayed 4 nights in Feb 2024

8/10 Good

Kendra, Melrose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent at checkin and throughout our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Easy to get to my daughter’s event on Sunday. Would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Natalie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Checked in and it wasn’t mentioned that wifi and cable were out. Phones in the room don’t have a button for the front desk so had to go down to find out.
Stayed 1 night in Jan 2024

8/10 Good

Odis, Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, the staff was friendly and helpful. The room was clean. The breakfast was typical for a continental breakfast, simple but edible. We did think the bed linens left some to be desired.
Stayed 8 nights in Jan 2024

10/10 Excellent

Meegan

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly. The rooms are huge and clean! Breakfast and coffee were really good as well. They did accommodate our 2 dogs which was fantastic!
Stayed 1 night in Dec 2023

10/10 Excellent

MARINETT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very comfortable and service is excellent. Breakfast is modest with hot food and other good stuff. I wiill always come back to this hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa, Alfred

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and staff are fantastic!
Stayed 1 night in Dec 2023

6/10 Okay

Charles

Disliked: Cleanliness
Stayed 6 nights in Dec 2023

10/10 Excellent

Josiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!
Stayed 2 nights in Dec 2023

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog walk area was filthy. I wouldn't allow my dog to use the area. Despite there being bags people obviously didn't use them and area was heavy in poop
Stayed 6 nights in Dec 2023

10/10 Excellent

christina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 7 nights in Dec 2023

4/10 Poor

Eva

Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Mikaela K

Stayed 3 nights in Dec 2023

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So much like a home than a hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The sign at the street was not lit so I missed the entrance and it’s not easy to turn around. Facility was very clean and the breakfast was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property right off the highway. Reasonably priced
Stayed 2 nights in Nov 2023

8/10 Good

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Kyle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel room for us. Continental breakfast was decent and pool was nice and clean.
Stayed 2 nights in Nov 2023

8/10 Good

Paula, Valley

Stayed 1 night in Nov 2023

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Vicky

Travelled with family
Liked: Amenities, property conditions & facilities
Rooms were spacious and located conveniently on our route.
Stayed 1 night in Nov 2023

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

MARINETT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always stay here when I travel back to NB from U.S. The room is spacious, clean, breakfast is ok.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a fantastic place to stay! Room was very clean. I liked the full kitchen and the breakfast was great! Well worth it.
Stayed 2 nights in Nov 2023