Outdoor pool, a heated pool, pool cabanas (surcharge), pool umbrellas

Reviews of Fairmont Austin

4 out of 5
Fairmont Austin
101 Red River St, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1506 out of 2040 reviews" "
Rating 8 - Good. 291 out of 2040 reviews" "
Rating 6 - Okay. 121 out of 2040 reviews" "
Rating 4 - Poor. 65 out of 2040 reviews" "
Rating 2 - Terrible. 57 out of 2040 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donisha

Liked: Cleanliness, property conditions & facilities
Nice resort! Valet needs a bit more improving but other than that, loved it.
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Business traveller
Staff is not so attentive. Understaffed?
Stayed 1 night in May 2024

8/10 Good

Dale

Liked: Cleanliness, amenities
Hot tub broken would not heat up Food choices extremely limited for a 4 star hotel Always construction around the hotel Homeless around the hotel
Stayed 1 night in Apr 2024

10/10 Excellent

jorge

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique resort at downtown austin
Stayed 1 night in Apr 2024

4/10 Poor

Stavroula

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond great experience for an exceptionally low price.
Stayed 1 night in Apr 2024

4/10 Poor

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd like to think the hotel would be better prepared when a massive conference is coming into town to better serve their check in needs. I was not part of the conference but was greatly impacted by the hotels inability to handle the sheer volume of guests. Otherwise, great stay aside from all the construction around the property...
Stayed 1 night in Apr 2024

6/10 Okay

Natalie

Travelled with group
Liked: Cleanliness
Overall the property was nice, however there were several hiccups during my stay. The shower wasn’t working properly and the temperature would go from scalding hot to freezing cold making it very difficult to actually shower. In addition to that, I ordered room service that never came and I was charged. The service at the pool was slow and they do not allow for outside food or beverage even going so far as to check pool bags of guests. The hotel itself was clean and the check in staff was friendly, but there were several aspects that were. It up to par considering the money spent on the experience
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accosted within one block of the hotel by people experiencing homelessness several times during my stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our experience in Austin and the Fairmont was a great hotel. The pool was great and I liked what was available at the hotel. We only ate lunch there on our last day but we heard that the dinner was really good. I liked the good things store, it was good for coffee and breakfast and the lunch looked good. The only things I didn't like about the area was all the construction and feeling like it wasn't safe to walk in certain nearby areas.
Stayed 3 nights in Apr 2024

10/10 Excellent

ARNULFO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah, santa monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice stay, definitely get a croissant at the coffee shop on first floor… good. Little construction noise around… great stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

INDRA, houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, has numerous dining options inside, and easily in walking distance to everything you need. In 2024 it was surrounded by construction, which made walking in some directions a challenge, but that's reasonably temporary.
Stayed 3 nights in Apr 2024
Response from Nicole Shane Jackson, Guest Experience on 17 Apr 2024
Dear Christopher, Thank you for choosing Fairmont Austin and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our hotel to be very nice with numerous dining options.We understand that the surrounding construction may have posed some challenges during your visit, and we apologize for any inconvenience this may have caused. We appreciate your understanding and patience as we work to enhance our facilities and the surrounding area.We hope to have the opportunity to welcome you back for another enjoyable stay once the construction is completed.Sincerely,

10/10 Excellent

Clark, New Braunfels

Good
Stayed 1 night in Mar 2024
Response from Nicole Shane Jackson, Guest Experience on 16 Apr 2024
Dear Clark,Thank you for your perfect rating! We're thrilled that you had a good experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,

10/10 Excellent

carla, sunny isles beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Nicole Shane Jackson, Guest Experience on 16 Apr 2024
Dear Carla, Thank you for your perfect rating! We're thrilled that you had such a fantastic experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and hot tub were lovely, my 7 year old had a blast. Room was great too. Fulton restaurant, amazing. We we’re there during the week in April and the pool needed way more staff. Spent a lot of time at the pool and no one ever asked me if I needed anything. Had to track down a server every time to take a food and drink orders. I wanted and expected much better pool service.
Stayed 2 nights in Apr 2024
Response from Nicole Shane Jackson, Guest Experience on 16 Apr 2024
Dear Kathryn,Thank you for taking the time to share your feedback with us. We're delighted to hear that you and your 7-year-old enjoyed the pool and hot tub, and that you had a great experience with your room and dining at Fulton.We're sorry to hear that your experience with pool service did not meet your expectations. Providing attentive service at our pool area is important to us, and we apologize for any inconvenience you experienced in this regard. Your feedback is valuable to us, and we will address this with our team to ensure that we provide a better experience for our guests in the future.Thank you for choosing Fairmont Austin, and we hope to have the opportunity to welcome you back for a more seamless experience during your next visit.Sincerely,

10/10 Excellent

Abby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They let us check in early, had incredible service and the hotel was nicer than expected
Stayed 1 night in Apr 2024
Response from Nicole Shane Jackson, Guest Experience on 16 Apr 2024
Dear Abby, Thank you for your 5-star rating and glowing review of Fairmont Austin! We're thrilled to hear that you had such a positive experience with us.We're delighted that we could accommodate your early check-in and that you found our service to be incredible. It's always our goal to exceed expectations, and we're pleased to hear that the hotel surpassed yours.Your kind words mean a lot to us, and we're grateful for your recognition. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!Sincerely,

8/10 Good

Marilyn Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Nicole Shane Jackson, Guest Experience on 16 Apr 2024
Dear Marilyn Brooke, Thank you for taking the time to share your rating with us.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to us directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back to Fairmont Austin in the future for an even better stay.Sincerely,

8/10 Good

Alan, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nicole Shane Jackson, Guest Experience on 10 Apr 2024
Dear Alan, Thank you for taking the time to share your rating with us. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay at Fairmont Austin.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to our Guest Experience team directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,

10/10 Excellent

Oscar

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Nicole Shane Jackson, Guest Experience on 10 Apr 2024
Dear Oscar, Thank you for taking the time and trouble to share your review following your recent stay at Fairmont Austin.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Fairmont Austin in the near future.Sincerely,

6/10 Okay

Jeff

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
On our second to last day of our stay we requested housekeeping until 9 pm and we gave up on requesting housekeeping.
Stayed 4 nights in Apr 2024
Response from Nicole Shane Jackson, Guest Experience on 10 Apr 2024
Dear Jeff, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding your housekeeping request during your stay. Providing timely and efficient service is important to us, and we regret that we fell short in meeting your expectations in this instance.We take your feedback seriously and will address this matter with our housekeeping leaders to ensure that future guests do not encounter similar issues. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We hope that despite this issue, you were able to enjoy your stay at Fairmont Austin and that you will consider giving us another opportunity to exceed your expectations in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out to our Guest Experience team directly. Thank you for bringing this to our attention.Sincerely,

8/10 Good

NILOUFAR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was not shower next to the swimming pool
Stayed 4 nights in Mar 2024
Response from Nicole Shane Jackson, Guest Experience on 4 Apr 2024
Dear NILOUFAR, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Austin. We greatly value and appreciate your positive and constructive feedback. Please note for your future stays, that we have a shower located by the hot tub. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you back in the near future.Sincerely,

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location and hotel
Stayed 4 nights in Mar 2024
Response from Nicole Shane Jackson, Guest Experience on 4 Apr 2024
Dear Steve,We very much appreciate your comments regarding your recent stay at Fairmont Austin. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Austin in the near future.Sincerely,

10/10 Excellent

Amando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole Shane Jackson, Guest Experience on 4 Apr 2024
Dear Amando, Thank you for taking the time to rate your experience at Fairmont Austin! We appreciate your 5-star rating and are delighted to know that you had a positive stay with us. We look forward to welcoming you back to Fairmont Austin in the near future for another exceptional stay! Sincerely,

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great StayCation. Thank you
Stayed 1 night in Mar 2024
Response from Nicole Shane Jackson, Guest Experience on 4 Apr 2024
Dear Jorge, We very much appreciate your comments regarding your stay at the Fairmont Austin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Rahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellentl
Stayed 2 nights in Mar 2024
Response from Nicole Shane Jackson, Guest Experience on 17 Apr 2024
Dear Rahim, We very much appreciate your comments regarding your recent stay at Fairmont Austin. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Austin in the near future.Sincerely,

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to visit with kids. My two girls—7 and 9 — loved the pool area. We ordered room service, which was better than expected and on time. Before we even left my girls were planning their return trip. Would go back!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Hallways already looking worn bedsheets could be better quality Resort fee is an overcharge
Stayed 1 night in Mar 2024

10/10 Excellent

Tae

Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool and hot tub. Only down fall was some of the treadmills were down in the gym.
Stayed 4 nights in Mar 2024

10/10 Excellent

Renita

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms
Stayed 1 night in Mar 2024

8/10 Good

Alexandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was nice, room was clean but could have been cleaner. Closet mirror was dirty.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jiangying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sounds good
Stayed 1 night in Mar 2024

10/10 Excellent

SONIA, West Sacramento

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Liana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont is a great hotel, especially for special occasions. It's one of the only hotels in downtown Austin with a hot tub, and it's conveniently located near Rainey Street, east Austin, 6th street and west 6th. We would definitely come back!
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch care when you are here. Definitely a service based company taking special care that all the little things are not overlooked. They definitely want you to have an experience when you are there!
Stayed 3 nights in Mar 2024

8/10 Good

Illusion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Priyanka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we are in Austin, we choose to stay at the Fairmont. It is a beautiful hotel, with great amenities and a beautiful pool. It is also very centrally located and it is easy to walk to many places from there. The staff is always very kind and helpful. Food and bar in the hotel is excellent. I will always return to this hotel out of the many hotels I have stayed in Austin.
Stayed 2 nights in Mar 2024

10/10 Excellent

Delia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and have all amenities needed to enjoy your stay that being leisure or for business.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Chapreca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; beautiful property: great food
Stayed 3 nights in Jan 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

JO - ANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vincent

Stayed 2 nights in Mar 2024
Response from Nicole Shane Jackson, Guest Experience on 10 Apr 2024
Dear Vincent, Thank you for taking the time and trouble to rate your experience following your recent stay at Fairmont Austin.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Fairmont Austin in the near future.Sincerely,