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Reviews of Macdonald Aviemore Highland Hotel

4 out of 5
Macdonald Aviemore Highland Hotel
Macdonald Aviemore Resort, Aviemore, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 592 reviews" "
Rating 8 - Good. 241 out of 592 reviews" "
Rating 6 - Okay. 108 out of 592 reviews" "
Rating 4 - Poor. 57 out of 592 reviews" "
Rating 2 - Terrible. 21 out of 592 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Front staff were helpful and friendly. Room was spacious and clean. Nice pillows and bed was comfortable.
Stayed 2 nights in Apr 2024

4/10 Poor

robert

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business trip and only stayed overnight, but staff were very courteous
Stayed 1 night in Jan 2024
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Gareth thank you for your review. we look forward to welcoming you back again in the near future

6/10 Okay

Pamela l

Disappointed.
For a MacDonalds hotel I was quite disappointed. The room was small, required a freshen up of the decor. Breakfast was fine and staff were friendly. But I would not stay again. Didn’t use the pool facilities so can’t comment.
Stayed 2 nights in Jan 2024
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Pamela, I am sorry to hear you were not happy with your stay, please contact us directly so we can discuss this further.

8/10 Good

CHI KONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

8/10 Good

Simone

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

4/10 Poor

Marek

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Old hotel, room very dark, lack of power socked next to bed very disappointing. Some customers require this. Breakfast low quality, little slice of butter for family of four. We had to ask for more. Baked beans terrible, the same with becon and sausages. Mushrooms ok and fried eggs. Overall acceptable but not encouraging to come back.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Low expectations but still disappointed
Dissinterested reception staff who struggle to use the reservation system. Bed wasn't fully made on arrival, and there was no mention of the jacuzzi being out of order even when directions were requested. Pool area dirty. Only some tv channels have sound, bizarrely. Poor quality breakfast. Restaurant serving staff were good however and the bed was comfortable.
Stayed 1 night in Oct 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Anonymous, I am sorry you encountered some issues during your stay, please contact us directly so we can discuss these issues in more depth.

6/10 Okay

Alison

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
The property needs some refurb although large do understand it takes time. Dinner was delicious but breakfast was not good. Poor selection of vegetarian.
Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival room was not available. Whilst waiting saw many other guests checking in. When able to check in my details on the book in sheet were totally wrong. The person dealing with me was still in training so this didn't help. Room is well equipped and toilet was in good repair. Sadly don't believe the room price was good value. Sadly since Covid many hotels are trying to recoup losses so prices go up and down depending on demand
Stayed 1 night in Sep 2023

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff were really lovely and breakfast was excellent however the hotel is really run down and in need of an upgrade, it didn't feel like a luxury get away, felt very budget even lacked the basics like peppermint tea
Stayed 3 nights in Oct 2023

8/10 Good

sharon

Stayed 2 nights in Oct 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very attentive and efficient but hotel in need of a refurbishment. Hotel halls and bedroom looking very tired!
Stayed 2 nights in Oct 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Margaret, thank you for taking the time to leave us a review, i will pass on your comments to our team.

2/10 Terrible

Heather

Travelled with family
Liked: Cleanliness
Discrimination
The reception staff were very friendly as were staff in Activity centres.,As for the restaurant, words fail me . In the 21st century we were refused entry to restaurant, being told we could sit well away from rest of diners in a lounge area . The reason being my daughter had a guide dog . It was humiliating and embarrassing and having to get a manager to explain to his abysmally trained staff about the rights of guide dog owners being allowed access to any public space , totally ruined our stay . We were challenged again at breakfast and the funny thing was another guest had a pet dog with her . Overall an awful experience and to say food in restaurant was good ? We asked for a curry and we were given what looked like a bowl of rice with a few bits thrown in . It was almost inedible and a total waste of money , also very expensive . Have stayed in Aviemore many times and have loved it . This experience was unbelievable, we were treated like second class citizens and everything was grudgingly allowed . I never want to go back to that hotel again . The staff are poorly trained and the quality of service is reflected in this . It is a shame as the resort itself has a lot to offer . The management need to take a long hard look and improve things . It is not a cheap place to stay and could be so much better
Stayed 2 nights in Oct 2023

6/10 Okay

Jacqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A few issues with the room were dealt with by maintenance promptly. Check in was friendly and helpful. Room was small, bathroom had virtually no storage for our toiletries but walk in shower was lovely and Elemis complimentary bits were nice. Corridors were a bit drab and dull, letting the place down. Having had the option to upgrade our room and not doing so, knowing what we know now, we would have taken the upgrade option to a bigger room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the centre of the town and handy for all attractions and bars.
Stayed 3 nights in Sep 2023

4/10 Poor

Barbara

Stayed 2 nights in Sep 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

6/10 Okay

Euan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

6/10 Okay

Steven

Stayed 1 night in Sep 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dark, Dingy, Dirty & Overpriced
The room was dark and dingy, it had no light on the ceiling only 3 dim lamps. The room was not clean, the carpet looked like it had not seen a vacuum in a long time, there was cobwebs all over, stains on some of the bed pillows and furniture and walls and the wood blinds were covered in dust. The breakfast was OK but overpriced in my opinion. Only good part really was the pool, but the jacuzzi was not working and all the facilities close at 6pm which is a bit early. Overall it is overpriced and was not really a pleasant stay.
Furnishing stains
Bed pillow stains
Wall stains
Mold
Stayed 4 nights in Aug 2023

8/10 Good

manu

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay
Stayed 1 night in Aug 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Manu. Thank You for your review.

8/10 Good

Martin

Stayed 1 night in Sep 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

2/10 Terrible

Gloria

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

6/10 Okay

Chetan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The rooms are quite dated and DARK. everything is just dark in the hotel.. the lobby, the rooms .. even with all the lights switched on .. it looks a very very dated property. The restaurant is quite expensive.. for what they offer.. the staff though are quite pleasing, helpful and are always running around to keep the place going .. no complaints there.. the property can do with a makeover.. not staying again until the rooms are redone.. Not at all value for money .. for what they charge and the state of the rooms
Stayed 2 nights in Aug 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
This was a great spot to stay during our Scotland trip. The staff were very friendly, the room was comfortable and clean. We would stay here again.
Stayed 1 night in Aug 2023

2/10 Terrible

Rama

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there act as if they have given me the room for free and they have courtesy to make us leave the restaurant even after seating saying it's closed. Paid for dinner as part of hotel reservation and during check-in no one cared to mention that restaurants in the resort have to be reserved. One restaurant made us leave saying they are too busy and another refused to serve saying we are 8 mins late. I recommend stay away and look for a good place to stay. I am a Marriott guy and traveled lot of countries and never seen this kind of unfair treatment.
Stayed 4 nights in Aug 2023

8/10 Good

Jennifer

Travelled with family and small children
Liked: Amenities
Overall property wasnt bad but for the price I expected more. There were some issues with the phone not working and being unable to call reception. The bathroom was very dangerous due to slippery surfaces. Bedding was nice but the beds were not comfortable and the doors in the hallways were very loud and squeaky which could be heard clearly from the room. It was fine for the one night we stayed while exploring the Highland Park but it would not have been restful if we had stayed longer.
Stayed 1 night in Aug 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

8/10 Good

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good, and the facilities were nice. They could use more receptacles in the rooms, especially near the bed.
Stayed 8 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

4/10 Poor

Yael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
I wasted a lot of money on what I thought was a class hotel. The building is run down and the rooms/bathrooms are in a poor state, in need of renovation. We arrived and outside our room was a heap of dirty bedsheets which were not removed until I phoned hours later. The mattress was sagging and had zero springs. There is no fridge despite being a family room. There is no cleaning service! After much discussion with the management about how much pain my back was in and the low level of hospitality, Alex the deputy manager moved us to a better room. The other staff don’t even say hello and the leisure staff at the pool made it near impossible to gain entry. It was only a weekend stay and marred by so many issues, mainly that it is overpriced and not value for money. The staff obviously have issues and this is reflected in their service. Besides Alex, not a single staff member tried to actually help us. I would not recommend this hotel; terribly disappointing.
Stayed 2 nights in Aug 2023

6/10 Okay

Kim wah

Stayed 1 night in Jul 2023

10/10 Excellent

Fern

Stayed 1 night in Jul 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it all.
Stayed 4 nights in May 2023

8/10 Good

Tracey

Stayed 1 night in May 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Very corporate and impersonal. The complex is poorly signposted and not designed for people walking.
Stayed 2 nights in May 2023

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing weekend
Comfortable stay, lovely breakfast and good choice of dishes at dinner. Staff friendly and helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - will be back
We had a great time at the hotel. The hotel was beautiful however the room was slightly outdated but was extremely clean and comfortable. All of the hotel staff were extremely helpful and couldn't do enough for you. Breakfast was really good too.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could do better
At the price of these rooms I’d expect for example; bath towels rather than just two hand towels. Particularly as I only discovered the shortage on getting out of shower! Breakfast was good but missing several items for example beans, jam as the hotel had run out.
Stayed 1 night in Mar 2023

8/10 Good

Ewan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

6/10 Okay

Kim

Travelled with family
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

10/10 Excellent

Mel

Stayed 1 night in Mar 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

6/10 Okay

Gavin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Aviemore stay Feb 2023
We enjoyed our stay in Aviemore. The hotel itself though is starting to look slightly tired and dated. Staff were pleasant and the breakfast was enjoyable. I do however have the say the alcohol was very expensive. To charge £6.50 for a single of Disaronno when a full bottle costs not much more than £12 is daylight robbery!
Stayed 1 night in Feb 2023

8/10 Good

Dereck

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great hotel room hygiene not great.
Stayed many times and children love it. Was disappointed though this time when we turned up that the hygiene in the room was not as per normal standards. Despite checking in early the staff were not able to change us to another room to allow though cleaning of the room to remove a very unpleasant odour. The staff did try to remove/mask the smell with ozone machine and air freshener. But only lasted a short while, and made the tripe time in the room unenjoyable for for the entire trip due to what smelt like vomit.
Stayed 3 nights in Feb 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

8/10 Good

grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ease of check-in and friendly staff.
Stayed 1 night in Jan 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.

10/10 Excellent

Clare

Stayed 1 night in Jan 2023
Response from Kind Regards, Resort Team Management on 10 Mar 2024
Thank You for your review.