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"Ac was too cold in some room , unable to lower down cold temp "

"Very close by the airport especially that my flight was early in the morning. It’s also accessible to Sm & other Resort Hotel. Will consider staying here next time. Downside is no shuttle available at 4am to drop us off at the airport which is the reason why I chose this hotel. Thank you."

"Took around 40mins for checking in. Been travelling around the world for almost 15yrs and the check in process in this hotel is the worst one. Main problem: - only 2 staffs available to addressed long line of people. - it took 30 mins before other staff supports the check in process "

"Excellent service and staff were very accomodating for a family. Restaurant had great options too and the buffet breakfast was amazing"

"Front desk associate was helpful, empowered to resolve issues at hand "

"I have stayed at New World Makati on many occasions. The staff is always nice, professional and accommodating. They usually take great care of the guests and this visit was no exception. I’d like to acknowledge the following: Club Lounge: Abbey and her staff, in particular: Wilson, Babylyn and Jim. Your service and attention to detail was outstanding! As someone who travels for work, I know the room attendants work extremely hard each day. I want to acknowledge and thank Jomel, who made sure my room was clean and comfortable! I mention to management and others (last year) that the hotel has been in a steady decline physically. It’s definitely gotten worse! The rooms are in dire need of remodeling which I know will be an expensive and timely undertaking. Hopefully new ownership knows, understands and plans for this! The staff can only do so much with what tools and amenities are provided. Jasmine (dim sum restaurant) is outstanding: service and food. But they need to be more attentive to pricing. I had to inform them that I was overcharged twice! Still, the selection and quality were great! Lastly, I cannot say enough about the Club Lounge and the staff, many who are new. They make the guest (myself for sure) feel at home. Breakfast and the available choices are awesome! The cocktail hour has been reduced and the quality of food and choices have also gone downhill. Maybe the Exec Chef needs to be changed. Otherwise, an outstanding stay but due to staff! Jim Lee Honolulu HI"

"Awesome breakfast "

"The morning buffet is a good value. Some of the other hotel restaurants are a bit too pricey though. I paid $600.00 USD for a lobster plate. Too mahal. $100 USD in the USA. Customers need to be made aware of the price before they order it. I was surprised. "

"Helpful staff. Free airport shuttle"