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Reviews of The Ravenala Attitude

4 out of 5
The Ravenala Attitude
Baie aux Tortues, Balaclava

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 253 reviews" "
Rating 8 - Good. 104 out of 253 reviews" "
Rating 6 - Okay. 16 out of 253 reviews" "
Rating 4 - Poor. 11 out of 253 reviews" "
Rating 2 - Terrible. 4 out of 253 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vikesh and Prina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, however the birds do spoil it a littlebit as they are always about when it is meal times, and the stray dogs.
Stayed 10 nights in Feb 2024

10/10 Excellent

CONSTANTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with an amazing staff! We stayed in room 1200 for 8 days and I can say we had one of the best experience This resort offers you everything you need-high style dining in restaurants, beautiful beach with so many water activities, very good entertainment staff, beautiful landscape, friendly people everywhere ( front desk and beach bar especially) Thank you for making our staying there memorable and we will definitely return to this place!
Stayed 6 nights in Feb 2024
Response from VV on 19 Mar 2024
Dear Constantin,Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, especially the culinary experience, the beach, the activities, and the service and hospitality of our Family Members.We look forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

CONSTANTIN

Stayed 2 nights in Feb 2024

10/10 Excellent

Nuno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Dec 2023
Response from Alessandro Schenone, General Manager on 1 Feb 2024
Dear Nuno,Thank you for choosing The Ravenala Attitude and for sharing your experience.Looking forward to welcoming you back soon.Warm regards,

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities
A 3 star at best! Ignore the marketing photos
This hotel is marketed as a 4 star hotel with some amazing photos. These were likely taken when it was built and new. I’ve attached photos of our room, it was actually very dirty on close inspection. I had to keep calling Guest Service all week to fix issues. Cockroach in the room, again not the end of the world but not great. We were attacked by stray dogs outside of our room and another guest was bitten. I reported it but it was never followed up. Food is honestly average. On the first day we were told every other restaurant was fully booked at 6.30pm (kids) to their credit, the guest team eventually found us reservations. Strangely these restaurants were always quiet too? A 20 min round trip taxi to the supermarket cost £26. Surprising! As we checked out, I gave the feedback directly and they didn’t really want to talk about it. I also spoke to Hotels.com who were quite unhelpful and just referred me to the hotel. The kids club only had a handful of children in it. The reality is that your kids will just want to play by the pool, so I wouldn’t book this hotel on that basis. You will most likely eat at the buffet for all meals most of the trip. Just bear this in mind as it can get quite repetitive. If you get a good deal, it is probably worth it but I would not be happy paying full price for this hotel expected 4 star quality.
Stayed 7 nights in Dec 2023

10/10 Excellent

Roshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Some of the employees were really special. Sweety at the Bistro was wonderful, helpful, and seemed to know exactly what we needed and was spot on. Front desk employees were courteous and helpful. Food options and restaurants were very nice. Maintenance workers were noisy in the mornings. We could have done without the initial resort tour prior to check in. The check in process is too long.
Stayed 9 nights in Nov 2023
Response from VV on 4 Dec 2023
Dear David,Thank you very much for choosing The Ravenala Attitude for your holidays. I am glad that you have appreciated the service and hospitality of our Family Members, namely Sweety and the teams that you mentioned. It is a pleasure to read of your appreciation of the culinary offer.We have taken good note of your comments regarding the works and apologize for the inconveniences. Your constructive feedback will be used for improvement.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really make this place, the bar, boathouse and activities staff in particular. It has a relaxed and charming atmosphere, rather than a sanitised 5star. Our kids (11,9 & 5yrs) didn’t go in kids club but the staff played table tennis, drafts and chess with them around the beach allowing us to relax. The Sunset on the beach at night is breath taking.
Stayed 10 nights in Oct 2023
Response from VV on 6 Nov 2023
Hello Nina, Thank you so much for sharing your wonderful review with us. We're thrilled to hear that you found the atmosphere at our hotel relaxed and charming, with a focus on genuine hospitality.Our Family members truly make the difference, and it's heartwarming to know that you had a memorable time, especially with our bar, boathouse, and activities teams.It's fantastic to hear that your kids had a great time too, even if they didn't go to the kids' club. Our Family members engaging them in table tennis, drafts, and chess on the beach is a testament to the friendly and family-oriented environment we aim to create.And yes, the sunset on the beach at night is indeed a breathtaking sight that captures the essence of a perfect getaway.We're immensely grateful for your kind words, and we can't wait to welcome you and your family back for more memorable moments by the beach.Warm regards,Alessandro SchenoneGeneral Manager

8/10 Good

Lee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a Family Stay. Spacious room and excellent pools. The only letdown was some of the service in the restaurants which was often very slow.
Stayed 7 nights in Oct 2023
Response from VV on 23 Nov 2023
Dear Lee, Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, particularly the room and the pools.I also extend my apologies for any inconsistencies in service experienced in some of our restaurants. Currently, we are enhancing our training program for all guest-facing teams, including waiters and kitchen staff. This initiative aims to ensure more efficient, swift, and thoughtful service, especially during peak times.We appreciate your feedback and strive to continually improve our services. We look forward to the pleasure of welcoming you back for another memorable stay.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Ravenala Attitude hotel. The food was delicious great choice for everyone especially the sushi at Lime, ground floor executive beachfront suite massive & great position, the gardens & pools were spectacular too. Everyone of the staff was so genuinely friendly & helpful, they were all really proud to work for the company who in turn look after & appreciate their colleagues. We got married whilst there, beautiful & perfect in every way. Sneha went out of her way to ensure everything was just how we wanted it. Thank you for all the wonderful memories we will have forever.Totally recommend this hotel 5*
Stayed 12 nights in Sep 2023
Response from VV on 24 Oct 2023
Hello Allyson,Thank you for taking the time to share your fantastic review of your recent stay at the Ravenala Attitude hotel. We are thrilled to hear that you had an amazing experience and that we were able to contribute to your special moments, especially on your wedding day.We're delighted to know that you enjoyed the delicious food at Lime, and that there was a great selection for everyone, especially the sushi. Our culinary team works hard to provide a variety of choices to cater to all tastes.It's wonderful to hear that you found your executive beachfront suite spacious and well-situated, allowing you to fully appreciate the beauty of our surroundings. Our dedicated Family members takes great pride in delivering top-notch service and ensuring our guests feel valued.Sneha and the entire team are overjoyed to have been a part of your special day and to have played a role in making it beautiful and perfect in every way. We will be sure to pass on your appreciation to Sneha.Thank you for choosing Ravenala Attitude for your stay and for your special occasion. Your recommendation and kind words mean the world to us. We look forward to welcoming you back for more memorable experiences in the future.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

Nathan, Gibraltar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Neela

Stayed 1 night in Jul 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Just returned from 10 days at the Ravenala Attitude, wonderful young and friendly staff, easily got sunbeds and reservations for the many restaurants. Basic evening entertainment, small group, dj or sega dancers. Spotlessly clean all round and the restaurant meals were mostly good, drinks were not premium unfortunately so took a while to find the decent ones. I got the impression the hotel was not full but I may be wrong about that. All in all had a good time and would consider staying at the Ravenala again.
Stayed 10 nights in May 2023
Response from Urvi on 24 May 2023
Dear Janice,Thank you very much for choosing The Ravenala Attitude for your holidays.I am glad that you have enjoyed your overall stay with us and especially the culinary experience, the entertainment and hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

Lisa Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Such lovely staff and so many activities for us all to enjoy. Food was great too. We had a few maintenance issues in the room but the staff were very attentive. We would definitely return.
Stayed 9 nights in Apr 2023
Response from Urvi on 19 Apr 2023
Dear Lisa,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you have enjoyed your overall stay with us and especially the activities, the culinary experience along with the service and hospitality of our Family Members.Please accept my apologies for any inconvenience with regards to the room. Rest assured that I have briefed our Maintenance team accordingly for immediate improvements.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

shelly Reean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

6/10 Okay

Rakan

Travelled with family and small children
Liked: Staff & service, amenities
I was not upgraded nor i was offer an upgrade. The room I was giving was close to the end of the property far from the swimming pool and the beach. The staff was nice. But the check in process was not impressive
Stayed 4 nights in Mar 2023
Response from Urvi on 16 Mar 2023
Dear Rakan,Thank you for taking the time to share your recent experience.I am glad that you appreciated the hospitality of our Family Members.I am sorry to read that the room was not per your expectations. I have taken good note of your comment with regards to the check in. Please accept my apologies for the inconvenience caused. I have shared your remark with my team for improvement.We sincerely hope to have the chance to welcome you back again for a better experience.Best regards,Alessandro SchenoneGeneral Manager

8/10 Good

Lucie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Having just returned from a lovely family holiday I don’t normally write reviews but thought I would share my positives and negatives. Positives: staff! They are wonderful, so friendly, always happy to help and share all of their top tips and fixed anything that we had an issue with which really made any of our issues no problem at all!! They moved our room as we were at the far end of the hotel to be closer to the pool which was great Great water sports facilities - snorkelling trips, glass bottom boat, kayaks, sups etc. Good choice of restaurants although food could be a bit hit and miss! Riveria was definetley worth the extra cost. Madame Ming was lovely. Kids club was great and so much on offer. Dolphin watching, swimming with turtles 1.5hr boat trip was great (4,500MR) Negatives - facilities are quite tired and cleaning in rooms/communal toilets could be better. Our air con was very noisy and leaked as well as the baths. Tick ridden stray dogs which are not looked after by the hotel. A comment we had previously read which didn’t affect our perception as already aware but to note the water can be less ‘Indian ocean’ due to the river meeting the sea, the sand is a little building sand but perfect shallow calm waters for kids to swim in. Quite a few restaurant choices although mainly all located next to each other and food was quite hit and miss. The pool was green and cloudy most of the stay which seemed to be due to an over chemical use. Overall a great stay
Stayed 9 nights in Feb 2023
Response from Urvi on 3 Mar 2023
Dear Lucie,Thank you for taking the time to share your recent experience.I am glad to read of your appreciation of the hotel in general, the rooms, the activities and culinary choice along with the service and hospitality of our Family Members.I have read your comments regarding room maintenance with particular concern. I am sorry for the inconsistencies that you witnessed and have already briefed the team accordingly to avoid such situations in the future.Concerning stray dogs rest assured we are in constant contact with the local authorities and animal welfare associations for a sterilization campaign in order to control the population of dogs in the area. Also, we have our dog lounge where they are fed, sheltered and thereafter adopted. Unfortunately, some in-house guests are making our task more complicated by feeding these animals in the restaurants.I would like to share with you that our beach meets with the mouth of a river which is next to our property. Since Mother Nature can be very unpredictable and which is unfortunately beyond our control, the river sometimes has an impact on our sea and beach. Unluckily, we had quite a few days of torrential rains on the island thus changing the colour of the sea.I regret that our culinary offer was not as per your expectations. I have shared your comments with our Chefs and team for improvement. For your next visit, our Chefs will be more than to prepare any dish of your choice.Regarding the pools and kindly note that same are cleaned three times a day and we also have a record of the PH and chlorine.We sincerely hope to have the chance to welcome you back again for a better experience.Best regards,Alessandro SchenoneGeneral Manager

8/10 Good

Colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property and the staff is very friendly and really try to do their best to accommodate requests. The food is okay. There is a lot of variety, catering to many different tastes, and you should absolutely make every effort to book into as many of the restaurants covered by the all inclusive deal as possible. That said, they are a mixed bag. We really enjoyed Madame Ming and Kot Nou and wished we had managed to get into the Beach BBQ for dinner but were unable. We ate there at lunchtime however, which is pretty nice. We didn't have as great experiences at 'O', a Tavola or Bistrot - the last two relating to the food, but the first, to the service, which just left us a little underwhelmed at the end of the evening. The pools are super, the beach is pretty, and they are right alongside one another so it's easy to go back and forth between them. The room was comfortable though with there kids, we were a little cramped - that's probably our fault, not the hotel's. We may not stay there again, having done it for ten days, but we certainly would recommend others put this hotel on their list of ones to consider. The pictures do it justice and if you really want to just unwind and do nothing, the Ravanela Attitude will do the trick.
Stayed 10 nights in Jan 2023
Response from Alessandro Schenone, General Manager on 14 Feb 2023
Dear Colin,Thank you for taking the time of sharing the experience of your holidays following your recent stay at The Ravenala Attitude.I am glad to read of your appreciation of the culinary experience, the pools, the beach and hospitality of our Family Members.I am sorry for any inconsistency in service which you might have experienced during your stay. I have shared your comments with my team for immediate improvements.We thank you for your recommendation and really look forward to welcoming you all very soon for your next holidays.Warm regards,

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
After the initial disappointment of checking in the staff did make amends and ensured we had a better experience and offered a complementary couples massage as a gesture of goodwill which was appreciated
Stayed 8 nights in Oct 2022
Response from Alessandro Schenone on 21 Oct 2022
Dear Mark,Thank you very much for choosing The Ravenala Attitude for your holidays.I am glad to read of your appreciation of our quick response to sort out the issues you encountered during your stay. Please accept our sincere apologies once again for the inconveniences caused.I am delighted that you have enjoyed your overall stay with us and especially the massage.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely clean and very focused on their impact to the environment. All the staff are extremely friendly and provided amazing service throughout our stay. We would highly recommend the hotel to anyone visiting Mauritius.
Stayed 7 nights in Sep 2022
Response from Alessandro Schenone on 20 Sept 2022
Dear Nicola,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you have enjoyed your overall stay with us and especially the culinary experience and hospitality of our Family Members.In 2020, Attitude Group launched the Positive Impact movement, which encourages a collective approach, inviting both guests and business partners to help make a difference and create the sustainable holiday experience of the future. It goes beyond the holiday experience as well, making sure we have a positive impact on society, inspiring other companies to make a difference and ensuring tourism benefits all.We are committed to protect our cultural and environmental heritage and act as a responsible economic player with strong local roots.We thank you for your recommendation and really look forward to welcoming you all very soon for your next holidays.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. The reception area is really impressive when entering the hotel. We stopped in an Executive Beachfront room which was huge. All the restaurants were good, none of the evening ones covered by the all inclusive were exceptional, but they were all good. We did use Lime, the Sushi restaurant, at lunchtime which was superb. Overall, I would highly recommend the hotel.
Stayed 8 nights in Sep 2022
Response from Alessandro Schenone on 20 Sept 2022
Dear Iain,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you have enjoyed your overall stay with us and especially the room and the culinary experience.We thank you for your recommendation and really look forward to welcoming you all very soon for your next holidays.Warm regards,Alessandro SchenoneGeneral Manager

10/10 Excellent

Brian, Ayr, Scotland

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Ravanela was truly outstanding. Stayed 11 days in Maurutius first at the Hilton in Flic En Flac which was also amazing then onto Ravanela. Our experience was cut short due to covid-19. The first day was unbelievable so many choices of restaurants food was great / pool was great. Not the best beachas the water isn't clear but that's not the hotels fault 😛 couldn't enjoy the last four days as Maurituis went into lockdown so ended up onky 50 of us in the hotel. The staff were great service did slip but understandable. Looking forward to coming back here 8n a few years to experience it properly.
Stayed 5 nights in Mar 2020
Response from GM on 26 Mar 2020
Dear Brian, Thank you for taking the time to share such a great review of your holidays at The Ravenala Attitude. I am delighted to read your positive comments on the culinary offer, facilities along with the hospitality of the Family Members. With regards to our beach as you might have noticed, I it meets with the mouth of a river which is next to our property. The sea water is usually a clear one but since Mother Nature can be very unpredictable and which is unfortunately beyond our control, the river sometimes has an impact on our beach. I however understand your feeling with regards to it and I sincerely regret that it was not per your expectations. Looking forward to welcoming you back for your next vacations. Warm regards, Alessandro Schenone General Manager

8/10 Good

Ken, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect about the hotel/resort. Staff, Amenities, restaurants, rooms etc Only one complain and it's very important hence 4 stars instead of 5 stars. You charge for drinks at lunch and dinners for half board and full board guests. I mean you charge for water, tea, coffee and fruit juices at lunch and dinners I don't expect alcoholic drinks for free but water , tea coffee when you are full /half board it's not right. you need to review this policy. the quality of the hotel/resort doesn't reflect with this policy. Otherwise we had a good stay.
Stayed 5 nights in Mar 2020
Response from GM on 25 Mar 2020
Dear Ken, Thank you for sharing such a nice review of your holidays at our resort. I am delighted that you enjoyed your stay with us and appreciated the overall resort along with our amenities, facilities along with the hospitality of our Family Members. With regards to your remarks on the beverages, we would like to share with you that indeed, same are not included in the half board and full board meal plans. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager

6/10 Okay

Robert, USA

Travelled with partner
Disliked: Cleanliness
We liked 2 things: 1) cost that we paid to be in the area relative to other hotels; and 2) the size of the rooms (quite large). We were very disappointed with everything else. To start, Preet from the reception / checkin area was extremely rude and disrespectful to us. She needs to be removed from dealing with customers directly as she has no idea how to do this. There were lots of flies everywhere - at breakfast, at the dinner, at the beach BBQ, they are all over your food. The food options were also not good. Additionally, the sheets in the room were stained and the room was 15 minute walk from the reception. There were mattresses thrown in the hallways (dirty). All in, I would not recommend or stay here again - unless you just don’t have the money to stay elsewhere.
Stayed 1 night in Jan 2020
Response from GM on 13 Jan 2020
Dear Robert, Thank you for taking the time to share the experience following your recent stay at our resort. I am relieved that you appreciated some aspects of your stay, but I sincerely regret that you left our resort on a negative note and apologize for the inconveniences you experienced. I have read with great concern your comments about the behavior of our Family Members Rest during your arrival. Rest assured that this is not our usual standard, our Front Office team has been briefed thoroughly to avoid this situation in the future. Concerning the flies, I would like to share with you that there is an ongoing treatment being done regularly at the hotel by one of the best companies of the country. Unfortunately, being on a tropical island with high humidity, these insects tend to be tenacious and as well one week ago our island experienced a tropical storm. I understand that their presence might not have been pleasant. We are nevertheless strengthening our fight against these pests. I sincerely regret that our food proposal has not met your expectations. Should you have shared your feedback during your stay, our Chef would have been more than happy to turnaround your experience and assist you with tailor-made dishes. I take good note of your comments concerning the sheets and the mattress which I have shared with my Housekeeping team to avoid such situation in the future and enhance our guest’s satisfaction. I regret if the room allocated to you was far from the main facilities and should you decide to visit us again, I will ensure that you will be well settled in a nice room closer to our main facilities. I thank you again to share your feedback and I hope you will give us a second chance to welcome you back among us. Kind regards, Alessandro Schenone General Manager

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overpriced hotel stay
Not value for money
Stayed 1 night in Dec 2019
Response from GM on 27 Dec 2019
Dear Mohamed, Thank you for choosing our resort for your vacation and for taking the time to share your experience. I hope that you had a nice time with us. However I am sorry to read your remarks and regret if you were not fully satisfied with your stay. Please accept our apologies for any inconvenience you may have experienced. We hope that you will give us another chance of welcoming you back for a better experience. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Sunsets, great restaurants, brilliant beach service, super big room with comfy bed. What's not to like!
Stayed 11 nights in Nov 2019
Response from The Ravenala on 20 Nov 2019
Thank you very much for your lovely feedback. Look forward in welcoming you back.

2/10 Terrible

Tom, Australia

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, terrible service from the Duty Manager. Full review on Google and tripadvisor.
Stayed 7 nights in Oct 2019
Response from tra on 1 Dec 2019
Dear Sir/Madam, Thank you for your feedback. We sincerely apologize for the inconvenience and we shall investigate for a proper follow-up. Regards, TRA Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ravenala Attitude is the best all-inclusive resort that we've ever stayed at. The staff and management were attentive in every aspect of the property and services, including in the restaurants, on the beach, at the front desk, and in housekeeping. We highly recommend the all-in-all package. With five different all-included restaurants in the package along with a large assortment of included wines and other drinks, each meal was a treat, offering Italian, Chinese, Japanese, and Continental meal options. We'd recommend having at least one dinner at the Japanese "Lime" restaurant along the ocean. The waiter, Pritivee and chef, Nilish, were outstanding, and the marlin sushi was on par with that found in the famous Tokyo Fish Market.
Stayed 5 nights in Sep 2019
Response from GM on 13 Oct 2019
Good afternoon, Thank you for your taking the time to share the experience of your vacation at our resort. I am delighted to read your heart-warming review and appreciation of the culinary offer in the Dine-Around experience - especially at Lime restaurant - the fresh drinks along with the service and special attention of our Family Members, namely : Pritivee, Nilesh whom you recommended. Looking forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from GM on 14 Sept 2019
Good morning, Thank you so much for taking the time to review your vacation at The Ravenala Attitude. I hope that you enjoyed your overall stay with us. Looking forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2019
Response from GM on 13 Sept 2019
Dear Chris, Thank you for choosing The Ravenala Attitude for your holidays. I am delighted that you enjoyed your overall stay with us. Looking forward to welcoming back for another memorable time. Warm regards, Alessandro Schenone General Manager

4/10 Poor

Verified traveller

Travelled with family and small children
Bills were disorganized. Rooms not ready on time. Meals really not great.
Stayed 2 nights in Sep 2019
Response from GM on 10 Sept 2019
Good morning, Thank you for choosing our resort for your holidays. I am sorry if we did not fully meet with your expectations during your stay. I regret if the bills were not organised properly and please rest assured that our team has been briefed so that this does not occur in the future. I have read your remarks with attention and am sorry if the rooms were not ready on time. Please accept our profuse apologies. I have already shared your message with the team for immediate improvement. I am sorry if the meals were not per your expectations and should you decide to visit us again, I will introduce you to our Chef so that he can prepare tailor-made dishes for you. I hope that you will give us a second chance of welcoming you back for a better experience. Warm regards, Alessandro Schenone General Manager

2/10 Terrible

Heinrich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Unfriendly staff. Incompetent at check out. Bed was in bad condition old and lumpy. Birds outside room prevented me from getting sleep. Cockroaches in room. Cold expensive food at Riviera. Very disappointing
Stayed 3 nights in Aug 2019
Response from GM on 23 Aug 2019
Dear Heirich, Thank you for taking the time to share your experience at our resort. I am sorry if we have not been able to meet your expectations during your stay and for the inconveniences you experienced. I regret if you did not feel the usual hospitality amongst our team as this does not reflect the standard of our resort. Please rest assured that the team has been briefed in view of direct improvement. I am sorry if you were not satisfied with the bed and should you have informed us during your stay, we would have changed it promptly. I am sorry for the presence of the insects. Rest assured that there is an ongoing treatment being done regularly over the resort by one of the best companies. Unfortunately, being on a tropical island with high humidity, these insects tend to be tenacious, but we are nevertheless strengthening our fight against them. I am sorry to read that the culinary offer at Riviera restaurant was not per your expectations. Please accept our profuse apologies and should you decide to visit us again, I will introduce you to our Chef who will be pleased to turn around this experience. I hope that you will give us another chance of welcoming you back for a better experience. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from GM on 15 Aug 2019
Good morning, Thank you for taking the time to rate us following your stay at The Ravenala Attitude. I hope that you enjoyed your overall stay with us. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel - would recommend overall
Cons - Smelly room and front desk staff did nothing at request to change room telling us that hotel was fully booked when other staff told us it was low peak and hotel was half booked. Staff at Boat house very knowledgeable, know their stuff and do their duty well. Restaurant hard to get in as they have small number of seating. Activities are plenty but a bit scattered and because the place is huge, hard to find out where cooking demo for example was happening. Beach nice but rocky. Overall good hotel. Some staff just need to learn how to take ownership of a request and see it to the end.
Stayed 3 nights in Aug 2019
Response from GM on 12 Aug 2019
Good morning, Thank you for taking the time to share the experience of your holidays at our resort. I am glad to read that you appreciated the service of the boat house. However, I am sorry to read that you did not fully enjoy your vacation. I have read your comments regarding room maintenance with particular concern. I am sorry for the inconsistencies that you witnessed and have already briefed the team accordingly. The continuous rainfalls and humidity that have persisted for some time have proved particularly challenging in that regard, but rest assured that we shall keep a close eye on the unpleasant smells that you highlighted. I regret that you have not been able to book the restaurant during your stay and should you decide to visit us again, I will ensure that the F & B Manager meets you so that he can organise the restaurant booking for your whole stay. I am sorry that you did not have all the necessary information for the activities and would like to share with you that same is also affixed at the Sports Village, F & B Concierge as well as Boat House and same is also printed and given to our host together with the arrival letter. I have taken good note of your constructive comments regarding the service of our Family Members and will ensure that necessary training is reinforced with regards to queries of guests. I hope that you will give us another chance of welcoming you back for a better experience. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the resort and ambience of the place. The staff in all departments were excellent in tge services that they provided. We also loved the wide range of high qaulity eateries that were there. We ate at 8 of the 10 restaurants and all provided excellent food. We would definitely recommend this hotel and intend to return again, with our extended family.
Stayed 9 nights in Jun 2019
Response from GM on 3 Jul 2019
Good morning, Thank you so much for sharing such a heart-warming review of your vacation at our The Ravenala Attitude. It is a pleasure to read your appreciation of the culinary offer in our Dine-Around experience along with the service and special attention of our Family Members. Looking forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large, modern,spacious rooms. Beautiful. Service was very hit and miss. We were totally ignored at the beach bar when trying to order drinks one day. There was one person running the snack bar one day and he was overwhelmed. We were made to feel really in the way by wanting some lunch! Food very nice and most staff lovely. Oliver at the gym was great and the man working at the balcony bar!
Stayed 7 nights in Jun 2019
Response from GM on 26 Jun 2019
Good morning, Thank you for taking the time of sharing the experience of your vacation at our resort. I am glad that you appreciated the facilities, culinary offer, Sports Village, Balcony Bar along with the special attention of our Family Members, namely Olivier whom you recommended. However, I am sorry to read about the service at one of our bars which was not per your expectations. Please accept our profuse apologies for the inconvenience which you experience as this does not reflect the standard of our resort. Kindly rest assured that the team has been briefed so that this situation does not occur in the future. I hope that you will choose to visit us again for a better experience. Warm regards, Alessandro Schenone General Manager

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Omolara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2019
Response from GM on 30 May 2019
Dear Omolara, Thank you choosing our resort for your vacation and for taking the time of rating us. I hope that you enjoyed your stay with us. Looking forward to the pleasure of welcoming you back soon. Warm regards, Alessandro Schenone General Manager

8/10 Good

Dev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family trip
This was our second stay at this hotel and We noticed some improvements compared to our previous visit like better service and no stray dogs on beaches. Kids liked their stay very much.
Stayed 2 nights in Apr 2019
Response from GM on 6 May 2019
Dear Dev, Thank you for choosing our resort once more for your holidays. It is a pleasure to read that your stay was better compared to the first one and that your children had a great time. Looking forward to welcoming back another memorable time. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019
Response from GM on 6 May 2019
Good afternoon, Thank you for choosing The Ravenala Attitude for your holidays. It is a pleasure to read your appreciation of your overall stay with us. Looking forward to the pleasure of welcoming you back for another great time with us. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service. A wonderful hotel
Amazing customer service at all times. A wonderful hotel. Lots of space even when busy. Food was lovely and lots of choice.
Stayed 7 nights in Mar 2019
Response from Roma on 6 Apr 2019
Dear Sir/Madame, Thank you for your precious comments. We look forward to welcome you back at The Ravenala Attitude. Thank You

8/10 Good

FisNik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from GM on 19 Mar 2019
Good afternoon, Thank you very much for choosing our resort for your holidays. I am delighted that you have enjoyed your overall stay with us. Looking forward to welcoming you back soon 😊 Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from GM on 13 Mar 2019
Dear Howard, Thank you for choosing The Ravenala Attitude for your holidays and for taking the time of reviewing us so well! I am delighted that you enjoyed your overall stay with us. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is excellent. We enjoyed our stay very much in a seafront suite. One could practically spend the whole day on the beach enjoying the sun and sea while the staff took care of all your needs in food and drinks.
Stayed 4 nights in Dec 2018
Response from GM on 17 Dec 2018
Dear Anita, Thank you for choosing The Ravenala Attitude for your holidays. It is a real pleasure to read your appreciation of the facilities, the sea along with the special attention of our Family Members. Looking forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2018
Response from GM on 12 Dec 2018
Good morning, Thank you for choosing our resort for holidays. I am glad that you enjoyed your overall stay with us. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager

8/10 Good

Sylvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from GM on 12 Dec 2018
Dear Sylvan, Thank your choosing our resort for your holidays. I am delighted that you enjoyed your overall vacation with us. Looking forward to the pleasure of welcoming you back for your next holidays. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Servé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from GM on 18 Nov 2018
Dear Servé, Thank you for choosing The Ravenala Attitude for your holidays and for taking the time of reviewing us. I hope that you will choose to visit us again for another great time. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for making my birthday special! I would stay here again without hesitation.
Stayed 1 night in Nov 2018
Response from GM on 13 Nov 2018
Dear Sam, Thank you for choosing The Ravenala Attitude for your holidays. It is pleasure to read your heart-warming review of your vacation and I am glad that you enjoyed your stay, especially the celebration of your birthday. Looking forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from GM on 9 Nov 2018
Dear Rebecca, Thank you for taking the time of reviewing your holidays at our resort. I am glad that you enjoyed your overall vacation with us. Looking forward to the pleasure of welcoming you back for another great time with us. Warm regards, Alessandro Schenone General Manager

10/10 Excellent

Jana

We had a truly wonderful holiday
I'd give this a 10 out of 10. Real value for money. The hotel and it's facilities are wonderful, there are plenty of things to do with lots of entertainment, too. Our room was fantastic and the hotel's staff are efficient, helpful and polite. We had a truly fantastic experience, many thanks!!! regards, Gavin and Jana Maddock.
Stayed 10 nights in Aug 2018
Response from GM on 19 Sept 2018
Dear Gavin and Jana, Thank you so much for taking the time of sharing such a heart-warming review of your holidays at The Ravenala Attitude. It is a real pleasure for us to read your appreciation of the overall resort, it's facilities, entertainment as well the special attention of our Family Members. I look forward to the pleasure of welcoming you back for another memorable time with us. Warm regards, Alessandro Schenone General Manager