Ballesteros de Calatrava Holidays

Super recomendado, muy céntrico, limpio y el customer service 10/10

one of the nicest suites we've styed in. Got upgraded. It was fabulous the food at the associated restaurant was delicious

Booked a deluxe double, unfortunately it was lacking anything which made it deluxe. The room felt like it was in the basement, the window overlooked a rather grotty space between buildings, almost no natural light in the room. The room itself was very small, with nowhere to store luggage and only a small wardrobe with four hangers. The bathroom door is glass, so if bathroom privacy is your thing you'll be in for a fright! But if don't mind seeing or been seen on the toilet, then all will be well (and everything can be heard through said glass door!). The room was clean, the bed comfy and the curtains did make the room dark. The bathroom was ok, with a decent shower. Walls not the most sound proofed... Breakfast was basic. Scrambled "eggs" and bacon the only hot food. Pastries, donuts, pancakes, meat, cheese, bread. All help yourself. The hotel location is excellent. Restaurants and bars right outside. Two minutes walk to the metro and Gran Via. Opera and Plaza Mayor less than 10 minutes walk. An OK hotel, but certainly not a 4* experience (more like 2 to 3). All the staff were fine, very courteous and helpful. One thing to beware (and this isn't a hotel issue), my taxi from the airport dropped me up on Gran Via - so a shortish walk to the hotel.

Staff went out of their way to make sure my experience was A+!!! Beautiful hotel!

Great customer service.