Ballons des Hautes-Vosges Holidays

The apartment was spacious and clean, and the building overall felt well kept. The free shuttle was a real lifesaver, since you really can’t get around here without a car (no Uber in the area). Some things weren’t so great though. The shower head holes were too small, so the water hit like bullets on your skin. The curtain kept coming loose, the sink cover was broken, lighting was poor, the stove was very slow, and there weren’t enough toilets/bathroom facilities. No cleaning service during the stay either. Even with those issues, the room size, cleanliness, and shuttle service made a big difference. For that reason, I’d still give it 4 out of 5 stars.

The staff went above and beyond.

My wife and I chose this hotel as a stop on our tour of the Route du Vin in Alsace. Although the hotel was adequate there are much better accommodations available in the area at a far better price. We were disappointed to learn shortly after checking in, that the restaurant on site was not an option. They offered only a menu that seems more geared toward groups that are staying at the hotel. We travelled to Ribeauville for dinner, and wished we had stayed there instead.

New swimming pool and en-suites but much else about the venue is need of refurbishment.

Nice rooms and bathrooms. Restaurant staff really helpful. Postcode took us somewhere miles away up a mountain. Communication was in German and sent pre-arrival emails that were really important because there's not 24/7 staff at the hotel.