Property amenity

Reviews of The Westin Baltimore Washington Airport - BWI

4 out of 5
The Westin Baltimore Washington Airport - BWI
1110 Old Elkridge Landing Rd, Linthicum Heights, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 232 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Seleta, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in room was clean and the hallways had a really nice scent. Was central location to where I needed to be and close to Cracker Barrel which was my first-time dining there. What an experience!!
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in May 2024

6/10 Okay

Marie Lourdes

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Having to pay for parking
Stayed 2 nights in May 2024

10/10 Excellent

Johnnie

Travelled with partner
Liked: Cleanliness, staff & service
Property was nice our room had a crack in the sink and the lighting in the room was dark other than that great stay
Stayed 2 nights in May 2024

8/10 Good

Eric

Travelled with family
Other than the sink draining extremely slow and the water not getting hot, all else was well.
Stayed 2 nights in May 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
I love this location. The staff was great as usual. The beds are super comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024

6/10 Okay

Alex

Stayed 1 night in May 2024

10/10 Excellent

Sam

Business traveller
Liked: Amenities
Great service staff always 💯👍
Stayed 3 nights in Apr 2024

6/10 Okay

Crystal

Business traveller
Liked: Staff & service, property conditions & facilities
Bed was EXTREMELY firm…there was a pubic hair in my shower that did not belong to me…there is no 24/7 complimentary coffee bar In The lobby…hallways are very narrow for someone with two suitcases. Hallways accommodate light travelers with minimal gear as they have tight corners. Rooms And bathroom are a nice size…
Stayed 1 night in May 2024

10/10 Excellent

Ornita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my forst time staying at Westin and I loved every moment of my experience here. The staff was wonderful and the shuttle driver was just as wonderful. I cant wait to schedule another booking for my next vacation to visit family.
Stayed 1 night in May 2024
Response from Property Management on 6 May 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 3 May 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Kaleema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be mindful that you have to pay for parking. This was a last minute booking. Everything was available and accommodating.
Stayed 1 night in Apr 2024
Response from Property Management on 3 May 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Apr 2024
Response from Property Management on 24 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Fatai

Stayed 1 night in Apr 2024

10/10 Excellent

CARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

KHRISTAIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

barker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Aaron, Lodi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and happy place.. staff was very welcoming
Stayed 1 night in Apr 2024
Response from Property Management on 11 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Jason

Stayed 1 night in Mar 2024
Response from Property Management on 4 Apr 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Daliah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Management on 4 Apr 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Dan

Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Christopher, Philadelphia

Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, great view!
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and bed is super comfortable.
Stayed 3 nights in Jan 2024
Response from Property Management on 25 Mar 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Okay

Lia

Liked: Cleanliness
I picked this hotel for it's proximity to the airport. It is about ~7-10 minutes from the airport without traffic. Shuttle runs 24 hours on the half hour. The hotel really needs to address the strong mildew/mold problem coming from the pool. Before the front desk agent even notified me that the pool would be closed, the smell hit me in the face upon entering. It also made me feel nauseous while working out. The location is secluded away from any walkable restaurants or stores so you are subject to the price gouging of sundries. Bring your own food, or try the restaurant. The restaurant did not take cash during my stay. Room seemed tidy, but not the cleanest, I did not feel as if my bedding was fresh.
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for sharing your honest feedback with us Lia. We are saddened to hear that we missed the mark on your recent stay. We sincerely apologize for the issues you encountered with our pool area. This is certainly not the experience we want our guests to have and we can assure you that we'll be addressing your concerns immediately with our team. We hope you feel able to visit again so that we can restore your faith in The Westin Baltimore Washington Airport.

10/10 Excellent

Raina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional, knowledgeable,and friendly
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Marlon

Stayed 2 nights in Mar 2024
Response from Property Management on 4 Apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Zahra

Travelled with partner
Disliked: Amenities
Location is convenient to airport. Staff was rude and dismissive. Parking location is inconvenient to hotel entrance.
Stayed 1 night in Feb 2024
Response from Property Management on 11 Mar 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Timothy

Disliked: Cleanliness, staff & service
Very slack on getting room cleaned
Stayed 3 nights in Mar 2024
Response from Property Management on 11 Mar 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Gregory

Stayed 2 nights in Mar 2024
Response from Property Management on 25 Mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Raven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, friendly staff, quick and efficient check in and check out process. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers Raven! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

April, Baltimore

Travelled with family and small children
Liked: Cleanliness, staff & service
Getting to the hotel was tricky. It’s tucked away. But once you figure it out, location is actually pretty decent, close to a lot of things. You need a car though. The walk from the hotel to food places is not one that I would consider safe because of the car traffic patterns. Rooms were clean, quiet. Housekeeping staff is wonderful. Netflix/YouTube apps didn’t work. We chose the hotel because we like Westin’s beds and it had a pool and hot tub. When we checked in, we were told that the pool and hot tub were closed and apparently had been closed for a month. There was nothing on the hotel’s website to state that, and we had checked before booking. But the front desk agent insisted it’s announced on the site. Couldn’t find it though when I asked to be shown where in the site it’s listed. Basically, the front desk lied and got caught in it. New cook in restaurant, and food was flavorless (service was excellent). Hopefully, will improve with time. sundries store had decent selection, very high prices for alcohol, and it does need to be cleaned. My kid picked up a butterfinger that was furry from all the dust on it. I don’t want to know how long that had been there. Gave it to the front desk for disposal, but it threw everything else on the shelves into question.
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thank you for taking the time to share your feedback April. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Okay

kairee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
disappointed that this was a 4 star hotel, I’ve had a better time at ‘3 star’ places. there were no robes, the indoor pool was down, breakfast wasn’t included, room service options were lackluster (only chips or champagne) you have to pay quite a bit for parking everyday. just a meh stay, ill stick with my other hotels.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 29 Feb 2024
Thank you for taking the time to share your feedback Kairee. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

4/10 Poor

Marisia

Liked: Cleanliness
Disliked: Amenities
Pool was closed for maintenance which main reason for stay
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb 2024
Thank you for your review Marisia. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Good

Ferid

Stayed 1 night in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Candra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappointed
Hotel was beautiful and the staff was very welcoming and warm. Room was perfect for our needs and clean. Even though the hotel was busy, it was not noisy and uncomfortable. I have visited this hotel numerous times and have never been disappointed.
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb 2024
Thank you for sharing your positive experience with us and with your fellow travelers Candra! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay at the Westin
Our stay at the Westin was amazing and relaxing. EVERYONE was super nice! The customer service is top tier wonderful. The staff is very helpful and attentive. Alan was able to provide a smooth and thorough check in process for us. Our room was very clean with a beautiful view of the city. The breakfast was even delightful and fresh (this was a great surprise for me because of previous experiences with other locations). I would say the only con during our stay was the shower water took quite some time to get hot. It runs warm for a while before heating up, so a shower is still manageable but it just takes a while before it’s completely hot. I can say this stay and location is one to remember and would recommend to our friends. We would definitely return.
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Essence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Room was spacious and comfy and looked just like the picture! Great pressure and heat on the showers. Quiet, clean. The in-house restaurant offered a quick bite and the bartender was so kind and accomodating (I wish I would've gotten her name).
Stayed 2 nights in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

2/10 Terrible

Darren

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, contemporary and friendly
Clean and contemporary. Comfortable beds, blackout curtains made for a good night's rest. Very close to airport but noise isn't an issue. For sure staying here again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay would definitely recommend
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason check me in, very helpful, awesome person. Have stayed here before and will stay again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here many times over the years. It’s always clean, beds are always comfy. It’s a nice quiet location. The only negative I could say about this last stay was that the food quality for room service was not great. I ordered a pasta dinner that tasted like a freezer section microwave meal.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall visit, we apologize for the issues you experienced with our food quality. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Alicia

Stayed 1 night in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.