Balzan Holidays

Apartment was lovely, but outside on the streets around the hotel we found the area untidy and dirty with rubbish

Outstanding hotel, our lovely room on top floor was clean and comfortable with a view over the city. The staff were pleasant and helpful at all times. We watched the NY fireworks from the roof terrace which was amazing. Overall a perfect position to visit the main attractions in Valletta and also the shops & restaurants nearby.

Great quality rooms, facilities and service.

Amazing concierge services, excellent breakfast!

The room was in great condition as was the hotel in general. Where things fell down were as follows: Each day the room was cleaned…things were missing…like the water bottle not being replaced. Mugs not cleaned properly. Sugars milks not topped up. (It’s little things that aren’t really noticeable but when you need them, they are noticed and inconvenient. So the attention to detail is important which seems to be missing). Also the buffet breakfast was very lack luster and unimaginative for vegetarians. Plus when you ordered anything hot from the chef…it took an absolute age to arrive…by which time you do think…what was the point of that. Avocado toast was can only be described as a hard crostini with 2 or 3 slices of avocado on it. Lacked any flavour / seasoning…no imagination or flare to it. Veggie sausages were also so bland and boring. If the food was ordered at high season when the hotel is busy…I don’t think the food would arrive until lunchtime! Lumi restaurant was excellent. All staff were very attentive and did a lot for us, which we are always very grateful for. The IHG had the biggest gym I have seen…which was amazing. The pool was extremely noisy! With kids running riot and their parents not seeming to care at all…so if you were hoping to relax after a massage or sauna…think again!