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Reviews of The Douglas Arms Hotel

3.5 out of 5
The Douglas Arms Hotel
22 High Street, Banchory, Scotland

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 45 reviews" "
Rating 8 - Good. 17 out of 45 reviews" "
Rating 6 - Okay. 11 out of 45 reviews" "
Rating 4 - Poor. 5 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Anne

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa

Stayed 1 night in Aug 2022

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel ideal for our one night stop over, clean fresh, friendly staff.
Stayed 1 night in Aug 2022

4/10 Poor

Ian, Leven

Travelled with family
Disliked: Amenities, property conditions & facilities
On the High St 1st room offered was still smelling of smoke 😫
Stayed 1 night in May 2022

6/10 Okay

Gerrit

Stayed 3 nights in May 2022

10/10 Excellent

Sean

Stayed 1 night in Jun 2022

8/10 Good

Andrew, Coalville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Colin

Business traveller
Liked: Staff & service
Stayed 3 nights in Jan 2022

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay!
I had a very pleasant stay, the staff were warm and welcoming and my room was of a good standard. The restaurant was shut at the time, though given the nature of things at the moment it was perfectly understandable. The staff were very helpful in recommending other eateries in Banchory.
Stayed 1 night in Jan 2022

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

6/10 Okay

Neil

Business traveller
Disliked: Property conditions & facilities, room comfort
Not worth the price.
Bed very hard. No extra pillows. TV so small it couldn’t be seen from the bed and there was no chair to sit on to watch just a small round stool. Paid £80 but it’s a £40 room at best.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Average
Overal hotel was ok , room was decent wouldn't pay for it myself though as this was for work Food options were limited and food was poor . Breakfast bag with a sandwhich was a disappointment
Stayed 1 night in May 2021

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Basic room, did the job. Average food.
Stayed 3 nights in Apr 2021

4/10 Poor

Alan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service, way overpriced for standard
Stayed 1 night in Mar 2021

8/10 Good

Annabelle

Liked: Cleanliness, staff & service, room comfort
As you would expect from a pub the room was basic however the bed was comfy with lovely fresh bedding and soft pillows. The bathroom was nice and clean with soft white towels. The food in the restaurant was good and staff were very nice and helpful.
Stayed 2 nights in Sep 2020

8/10 Good

Claire

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained hotel. Staff were very helpful.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
The hotel staff are very polite & helpful. The hotel room was ok for a bed for the night . The bathroom needs an upgrade as quite old & smelt of damp .
Stayed 1 night in Jun 2019

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Worn beds, under size mattresses, poor maintenance offset by good food and service
Stayed 1 night in Apr 2019

8/10 Good

Norma, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Break
I think the bed and the room was quite comfortable and had plenty of room. Although if you are looking for a desk and chairs then this isn't available. I felt it was over warm at night and cold earlier before they put on the heating. I am not used to too much heat in the bedroom. Had to turn it down.or open the window. I did like the little bedside lamp that could be put on quite low and another tap would make it brighter. The teas and coffees available were basic with white sugar only but they do provide mugs and also at breakfast there were mugs but brown sugar was also provided. I did not quite understand the breakfast. They gave us a menu with price list but at the end of our stay they charged £8 per breakfast regardless of what we ate. We had the cooked breakfast the first morning but I decided the next morning to opt for the home made granola with fresh fruit and yogurt which was very nice. My husband only felt like a bacon roll. Certainly, if you wished cereal this was also available to help yourself with orange or apple juice. Nearby there were a few things to see in the winter. Two castles nearby on the bus route were open and weekend and I would certainly recommend visit the Banchory Garden Centre in Raemoir Road which has a 5-star rating. Coming up to Christmas there are plenty of gifts and Christmas decorations to buy with animated scenes and also a coffee shop at one end an a restaurant at the other. So well worth a visit.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

RiverJumper, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food. Computable room. A little noisy due to party downstairs. But overall a really great hotel.
Stayed 1 night in Oct 2018

4/10 Poor

Kelly, Glasgow

Liked: Staff & service
Disliked: Room comfort
Somewhere to rest our heads after attending a wedding in the area. Our stay was acceptable though a little disappointing. Mention should be made of the friendly and attentive staff.
Stayed 1 night in Oct 2018

10/10 Excellent

Amanda, W. Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our welcome was warm and friendly, check in was easy and our stay was comfortable food was good too
Stayed 4 nights in Aug 2018

6/10 Okay

david

Ok for a quick stop
Staff wanted me to write my card details on paper. Was never going to happen. Room was very very basic not even a desk
Stayed 1 night in Aug 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient staff despite being very busy in peak tourist season excellent location wifi worked well
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant enough clean room
Stayed 1 night in Aug 2018

10/10 Excellent

riverjumper, Torry Marina min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food. Great beer terrace. Great staff.
Jumped in river dee in the morning. Rather refreshing experience. 😁🤘
Stayed 2 nights in Jun 2018

8/10 Good

Hawkeye, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place to stay
Breakfast a huge cost, unexpected as well. Found a good place nearby for the rest of the stay
Stayed 5 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
excellent staff but very thin walls so when drunken neighbour falls asleep snoring his head off while leaving tv on it means a poor nights sleep.
Stayed 1 night in Jan 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 2017 Stay
This was a good and comfortable stay, with quality service and good food.
Stayed 1 night in Aug 2017

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banchory stay-over
One night stay whilst visiting friends in the area. This hotel fitted the needs perfectly, ease on checking, friendly, comfort and location
Stayed 1 night in Aug 2017

2/10 Terrible

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lack of coordination
We booked for two nights and paid accordingly,however after booking we were advised by my wife's doctor that she had an appointment, that in her own interests she would have to attend. On arrival at the Douglas I did inform who I believe was either the owner or manager of our predicament. He responded by advising we had booked two nights and would have to pay for two nights. I contacted a member of Hotels . Com ,she was very helpful ,she phoned the hotel,then contacted her supervisor at Hotels.com,we were offered compensation,the amount offered was in my opinion considering the circumstances an insult.
Stayed 2 nights in Jun 2017

10/10 Excellent

Charles, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the car park which was right in front of the hotel.The staff we met were friendly and cheerful. The family room we stayed was big and comfortable. The food was relatively inexpensive and good. Although we could stay for only one night, we really enjoy ourselves and chatting with the friendly locals.
Stayed 1 night in May 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Highland Hotel
Very friendly and efficient staff. Excellent food in restaurant at lunchtime.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was fine, no problems

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
very nice hotel

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel.
Quick check-in and shown to our room. Room and en-suite recently refurbished. Clean and comfortable. Double bed was small. Excellent, waitress served cooked breakfast. Friendly staff.

6/10 Okay

Clive

Liked: Cleanliness, staff & service, room comfort
Average Stay in Banchory
Lovely bar and restaurant area with good real ales on hand pull though I didn't eat. The staff were really friendly and helpful. The Full Scottish breakfast was a bit disappointing the next morning, nothing special and even my extra ordered toast didn't manage to come warm. And I had my breakfast before the powercut! We had some noisy neighbours in the room next door so sound insulation in that room wasn't particularly good, can't speak for the rest. The location is excellent on Banchory high street with lots to do on the door step and good local information in the rooms. Wifi connected but extremely slow.

10/10 Excellent

Stian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig betjening, hotell med sjarm. Beliggenheten er veldig bra.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Carina

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Chambre spacieuse mais sale. La nourriture (petit dejeuner compris dans la réservation et dîner non compris) est infecte. C'est trop cher pour ce que s'est. A éviter.
Stayed 1 night in Jul 2017

8/10 Good

Wilhelmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017