Bandarawela Hotel Guide - Hotels with Pool in Bandarawela, Uva Province

"We were stunned by everything at Jetwing Kaduruketha. Our Villa was perfect. Spotlessly clean with a gorgeous view over the paddy fields. The service was unobtrusive but excellent. The food exceptional and our butler (who we called Can Do because he could do everything) was special. We will long remember him and his smile. We learned that most of the staff come from the local village & you could feel their happiness & camaraderie in being there. We cycled to the village where the local shopkeeper insisted on giving us a coconut from his garden and visited the local Buddhist monastery where we were also made very welcome. We walked & saw incredible birds with our guide. The peacocks, land monitors & weaver birds were all around us. If only every hotel could be as exceptional as this one is."

"It’s a real shame to feel a need to leave a negative review as this. I can honestly say that this is the first negative review we have ever left for a hotel so it is not something that we find joy in doing. We travel to similar calibre hotels every month and I can honestly say this was the worst we have ever been to and we wouldn’t recommend spending your money going here. The rooms are not sound proof at all, the shower water was cold for 2 days. We had a room on the second floor and the neighbours in the room next to us were screaming for hours (including their baby). The parents were arguing and the children were very loud too. We could also hear their tv. While we completely appreciate that babies cry, we wouldn’t expect to hear them as if they were in our room. We called reception to kindly ask if they could speak to next door. They said they did and that they would call us back shortly. They never called back. We contacted them again and they said they would investigate, again, we heard nothing back when they said they would return our call. We then went to dinner and spoke to somebody at the reception and they said to us that the neighbours balcony door was open and they asked them to close it. The next morning at 5am, it all started again. We gave it some time but then had to call reception as it was so loud. They apologised and said they would ask the manager to come and see us. The manager never came. for 1000USD a night the food is not up to standard. "