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Reviews of Best Western Bandera Suites & Saloon

2.5 out of 5
Best Western Bandera Suites & Saloon
711 MAIN STREET, Bandera, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 204 reviews" "
Rating 8 - Good. 39 out of 204 reviews" "
Rating 6 - Okay. 17 out of 204 reviews" "
Rating 4 - Poor. 10 out of 204 reviews" "
Rating 2 - Terrible. 8 out of 204 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This BW has the best breakfast ever. The staff are wonderful and the rooms clean and spacious, with good Internet service.
Stayed 1 night in May 2024

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 1 night when travelling Texas. I selected the hotel due to its reviews indicating it was the best in the area and it didn’t disappoint. The hotel was overall very good. The location of the hotel is bang in the centre of Bandera, which is a small Texan ‘Wild West’ style town. There’s plenty of bars and restaurants to cater for everyone’s needs. Everything is walkable from the hotel itself. The staff at the hotel were excellent. They were friendly and helpful upon check-in and the breakfast lady was lovely in the morning during breakfast. The staff are a credit to the hotel. The breakfast exceeded expectations for a free breakfast. There was ample choice and it was good. The room was large, spacious and clean. The rooms appeared to be done up to a good standard and included all amenities you’d like. My only negative to the hotel was the air-con machine. It was located so close to the bed, that it had to be switched off as it made you too cold, but then the room got warm, so it was needed, so we had to keep switching it on and off throughout the night. Overall we had a very good stay and I’d recommend the hotel and happily stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly new hotel in Bandera on Main street close to restaurants and entertainment
Stayed 2 nights in Apr 2024
Response from Sarah Anders Front Office Manager on 30 Apr 2024
Wow, thank you for taking the time to leave us a review about your recent stay with us here at the beautiful Best Western in Bandera, TX. Thank you for being our recent guest, we hope your travels bring you back to the area again soon because we would love to have you as our guest again!

2/10 Terrible

Smith

Travelled with family
Our room was over a bar that played loud music until 2 A.M. Staff was nice enough to allow us to cancel our second night there.
Stayed 2 nights in Apr 2024
Response from Sarah Anders Front Office Manager on 10 Apr 2024
Thank you for your recent stay with us and for leaving a guest review. We do apologize about the local noise and for any challenges this may have cause for you. We do hope you come back in the near future so we an provide you with a stay you deserve. Thank you again for being your recent guest!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the main strip.
Stayed 1 night in Mar 2024
Response from Cori Reid General Manager on 25 Mar 2024
Thank you for being our recent guest and for leaving us a review. Yes, we love the fact we ware right off the main strip and close to all the action and food. We hope to have you as our guest again soon should your travels bring you back to the area.

10/10 Excellent

JERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cori Reid General Manager on 25 Mar 2024
Thank you Jerry, for being our recent guest and for taking the time to let us know how your stay was. We hope you travels bring you back to the beautiful Bandera, TX, because we would love you as our guest again.

10/10 Excellent

teresinha

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service, hotel is near everything.
Stayed 1 night in Mar 2024
Response from Cori Reid General Manager on 22 Mar 2024
Wow, thank you for leaving us an amazing guest review and for being our recent guest. We will share with our team your review to let them know how they are doing. We hope your travels bring you back to the area again soon.

4/10 Poor

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet and bath area is open to the rest of the room with no door between the toilet, sink, shower and foier. The room temp cannot be set below 66 degrees for sleeping, but no matter because the HVAC goes into energy efficient mode at night so the aircondition stops working anyway. The actual room temp never went below 70. The room was too cool to have just the sheet and to warm for the heavy blanket they provide. The room became stuffy and uncomfortable. We also had reservations for a stay three days later but canceled them.
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we arrived very early in the morning and staff was very helpful and courtesy.
Stayed 3 nights in Feb 2024
Response from Cori Reid General Manager on 27 Feb 2024
Thank you Laura for leaving us a fantastic review about your recent stay with us. We are always happy to hear that our staff were very helpful and courtesy. We will be sharing your review with the team to let them know how they are doing. Thank you for being our guest and we hope your travels bring you back to the area again.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with our stay here. The rooms were beautiful and spacious. Staff was friendly, breakfast was delicious. It's PERFECT walking distance from everything we needed which made for a fantastic night. Our only complaint was that we were right above the bar playing loud music. It wasn't really a nuisance, just an observation. The next day happened to be garbage day, and that was a little loud to wake up to. Otherwise, we would ABSOLUTELY recommend staying (and will likely come back again ourselves!)
Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Stayed 3 nights in Jan 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed over New Years. What a great place. Shopping and dining near by. Very friendly staff.
Stayed 1 night in Jan 2024
Response from Sarah Anders Front Office Manager on 3 Jan 2024
Thank you for the kind words about our hotel and staff. Your satisfaction is our highest priority, and we are delighted that you enjoyed your visit here at the Best Western in Bandera, Texas. Thank you again for giving us an excellent rating. We hope your travels brings you back to the area soon.

4/10 Poor

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Never Again
The hotel looks great and is in a great location. The water pressure in the shower is no more than a dribble and the walls are so thin, I could hear every word from the conversations next door. The breakfast was awful, as well. The staff was very friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the money even at full price. Be sure to get up early and take advantage of the breakfast.
Stayed 1 night in Dec 2023
Response from Sarah Anders Front Office Manager on 2 Jan 2024
Thank you for taking the time to leave us a guest review about your recent stay with us here at the Best Western in Bandera, Texas. We are glad that breakfast was good and we are well worth the price even at full price. We hope your travels brings you back this way soon.

10/10 Excellent

Chris

Travelled with family
Friendly and helpful staff
Stayed 1 night in Dec 2023
Response from Cori Reid General Manager on 21 Dec 2023
Thank you for taking the time to leave us a review about your recent stay with us here at the beautiful Best Western in Bandera TX. We hope your travels bring you back to the area again soon, because we would love to have you as our guest again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cori Reid General Manager on 21 Dec 2023
Thank you Michael for taking the time to fill out the guest survey and letting us know how your recent stay with us was. We hope to see you again soon, should your travels bring you to the area in the near future.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only major building in Bandera that’s been built in the last 100 yrs, really. It’s still the scruffy, dusty, authentic small town that it was when I was last here 20 yrs ago. The hotel has really large rooms, but are a bit stark, and have no carpets on the floor. They haven’t been thought out, as there are spaces where furniture should be. Breakfast was excellent and the staff were welcoming. The hotel sits on a very busy, very noisy road. The balconies are at the front but the noise would make it impossible to sit there. The parking is at the back, and why they didn’t build the hotel where the car park is, and put the car park at the front defeats me. It would have helped the noise problem. There is a hotel bar at one end of the building, and a commercial bar at the other. On one of my two nights the music kept me awake until just before midnight. Nice enough, but don’t get a room with a balcony, and don’t get a room at the ends of the building because of the two bars
Stayed 2 nights in Nov 2023

10/10 Excellent

Aida

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice
Stayed 2 nights in Nov 2023

10/10 Excellent

Krishna

Stayed 1 night in Nov 2023
Response from Cori Reid General Manager on 21 Dec 2023
Thank you for being our recent guest and leaving us a review about your stay with us. We love to hear when our guest enjoy their stay and we hope to have you as our guest again in the near future.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cori Reid General Manager on 24 Nov 2023
Thank you for leaving us a review and for being our recent guest. We are happy to hear you enjoyed your stay with us, and we hope your travels bring you to the area again soon.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this town and love this hotel! Be advised that if you like a balcony room, partiers may be out late at night on weekends so it may be noisier. Not the hotels fault, just be aware when booking! If you want quiet, don’t book a balcony on Main Street! If there is a parade, a balcony would be an amazing place to be, though!
Stayed 2 nights in Nov 2023
Response from Cori Reid General Manager on 21 Nov 2023
Thank you Crystal for leaving us a review about your recent stay with us. Thank you for providing feed back and advice on staying with us here at the beautiful Best Western in Bandera, TX. We are thrilled to hear that you love this town and our hotel. We would love to have you as our guest again, if your travels bring you back to the area again soon.

2/10 Terrible

Matthew

Stayed 1 night in Nov 2023
Response from Sam on 15 Dec 2023
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff r nice . Unfortunately there is a bar connected to it. The bar stays open till 2 am and the music is so loud it was vibrating the whole hotel. When we called and asked they said they cud give us earplugs :(. Pretty silly stuff. Would not stay there again.
Stayed 1 night in Oct 2023
Response from Cori Reid General Manager on 18 Oct 2023
Dear Gayle, Thank you for being our recent guest and for taking the time to leave us a review. We regret to hear that you will not be staying with us again. We apologize for the noise challenge that you had to endure during your stay with us. However we are happy to hear that our staff were nice and attempted to help with the noise factor while being sold out and not having other options available to accommodate you. We do hope that if your travels bring you to the area again soon that you will give us a second chance to change your mind about us. We would love to have the opportunity to provide you with a stay that you deserve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Great hotel awesome experience would highly recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Brittanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel!
Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adam checked us in. He gave us several options in the area for food. He also was our bartender the night we got in and was super nice and always made sure we had everything we needeed
Stayed 3 nights in Sep 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property. Our room was spacious, clean and comfortable. The staff was very helpful and the breakfast was tasty and filling. Great location in the middle of town.
Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 2 nights in Aug 2023

10/10 Excellent

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and the rooms are very spacious, clean, neat and priced right. This is my second time staying there. I would have given it a giant 5 stars but at least 2, if not 3 rooms above us were having a big party above us, then the next morning someone thought it would be funny to pull the fire alarm. I understand it is not the hotels fault that these things happen, but they should really walk the hallways every hour to curtail the mayhem.
Stayed 1 night in Aug 2023

6/10 Okay

Robin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room was odd. You walked in and the bathroom was to the left open to the front door. There was a barn door from the entry to the living area but nothing to close the bathroom from the front door. Bathroom sink did not drain well. Shade on the left would not open and close. Door to balcony hard to open.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Out of Town
Weather for the weekend was beautiful but our stay at the hotel was bad first TV was not working and No Internet what so working . People across were so very loud bottom line we did not like our stay Best Western Hotel .
Stayed 2 nights in Jun 2023
Response from Cori Reid General Manager on 7 Jul 2023
Thank you for taking the time to leave us a review about your recent stay with us. We are sorry to hear that you endured TV, internet, and Noise challenges during your stay. We encourage all of our guest to notify front desk at the time a challenge arises, so we have the opportunity to fix the challenge while the guest are in house. We do have a front desk agent available 24 hours as well as a note card on the desk for a 1-800 number for help if the tv or internet challenges arise. We do apologize that you had to endure these challenges during your stay, this is not a usual guest experience. We hope that your travels bring you back to the area again soon, so that we can provide you with a better experience to change your mind about us.

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean modern room and very nice staff! If there had been a swimming pool it would have been a perfect stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2 Queen room was larger than most hotel rooms. We enjoyed our stay. The hotel was extremely clean, staff is very friendly and helpful. It's difficult to find parking sometimes. The bathroom situation is odd, bathroom & shower lack privacy when members of your family need to enter/exit the room, the design just wasn't a good idea. Wish the hotel had a pool, but the cleanliness, oversized rooms and location make up for other wishes.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jazmin

Stayed 1 night in Jun 2023

10/10 Excellent

Eduardo

Stayed 1 night in Jun 2023

10/10 Excellent

Robert A.

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place Bandera
Really loved the room with balcony.
Stayed 1 night in Jun 2023

10/10 Excellent

Xenia

Stayed 1 night in Jun 2023

6/10 Okay

lacey

Stayed 1 night in May 2023

6/10 Okay

Sandy

Travelled with partner
Liked: Cleanliness, staff & service
I was surprised the front opened into the bathroom and was only separated by a loud, not working too well, sliding barn door into the sleeping area. Also the hot water never came on in the shower or lavatory. Only luke warm to cool
Stayed 1 night in May 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this stay worthwhile. Everyone was super pleasant and the hotel was clean and relatively quiet. The only thing I did find lacking was the quality of their coffee in the morning. This was easily remedied by the shop next store but is the only thing missing from an otherwise great stay. :)
Stayed 1 night in Apr 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The most friendly staff imaginable.
Stayed 1 night in Apr 2023

8/10 Good

Ryan

Stayed 1 night in Apr 2023

10/10 Excellent

G Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YeeHaw!!
Hotel in a smallish rural town so not expecting anything more than OK. But this place was a real treat. Modern super clean rooms, great staff, good breakfast and convenient parking. Throw in a fun cowboy town - couldn’t ask for more.
Stayed 1 night in Apr 2023

10/10 Excellent

THOMAS, RICHMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is absolutely the best place in Bandera. It's located right on Main St, adjacent to restaurants, Dollar Store, gas and convince stores, and has an on-site bar. The rooms are spacious, clean, well equipped, quiet, and comfortable. Everything works as intended and the multiple USB charging ports around the room are really coinvent. The on-site gym is very well equipped and everything works as entended. And the big plus is the very complete hot breakfast buffet offering freshly made entrees. I have stayed at this location before, and will again.
Stayed 2 nights in Apr 2023

4/10 Poor

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
I was given a handcap room which i had not requested. The shower was for a handicapped person which made it uncomfortable for me to take a shower. I was well pleased with rest of room.
Stayed 2 nights in Mar 2023
Response from Tasha Gillaspy Front Office Manager on 5 Apr 2023
Thank you for your guest review. We are sorry we fell short on your room satisfaction. Our goal is to provide outstanding service to every guest, so we regret we fell short in your case. Please visit us again so we can provide you with the hospitality you should always expect from us.