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Reviews of PRIME PARK Hotel Bandung

4 out of 5
PRIME PARK Hotel Bandung
Jl. PHH Mustofa No. 47/57, Bandung, West Java

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 64 reviews" "
Rating 8 - Good. 32 out of 64 reviews" "
Rating 6 - Okay. 11 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 1 out of 64 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Teja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
So so hotel
Old hotel, nice building but the rooms is old and not really clean.. breakfast good enough. and located in a very traffic jam area
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

MAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime Park for tourist
V good stay in hotel. It's value for money. V much enjoyed the buffet breakfast which is the highlight of each day.
Stayed 2 nights in Dec 2018
Response from Awaludin Safari on 2 Jan 2019
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Looking forward to see you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Awaludin Safari on 13 Dec 2018
Dear Guest! thank you so much for your kind feedback. We would love to welcome you back soon.

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018
Response from Awaludin Safari on 21 Nov 2018
Thank you for reviewing us. Your feedback is appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Awaludin Safari on 7 Nov 2018
Thank you for reviewing us. Your feedback is appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Awaludin Safari on 7 Nov 2018
Thank you for reviewing us. Your feedback is appreciated.

10/10 Excellent

Suee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are polite and always eager to help. Hotel is not close to the main city area but it is very easy to get Grab transport to travel out! The view outside the window is gorgeous. Would love to stay here again if I ever go to Bandung again.
Stayed 2 nights in Sep 2018
Response from Awaludin Safari on 3 Oct 2018
Dear our valued Guest, Thank you for choosing Prime Park Hotel Bandung. We are always keep our commitment to give excellent service to our guests at any time. Hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Top-class Top-service Hotel
Hotel is new and refreshing. Staff is very friendly and speak english. Room is new, nicely decorated. Bed is comfortable and bathroom very clean. There is adequate spread for breakfast and restaurant is cosy.
Stayed 1 night in Aug 2018
Response from Awaludin Safari on 30 Aug 2018
Dear Guest, Thank you for your feedback, We actually provide free shuttle to shopping area at Jl. Riau and Jl. Dago, we do apologize regarding our staff which should be assist you about this matter. It's our pleasure to welcoming you for the next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017
Response from Awaludin Safari on 27 Feb 2018
Thank you for your feedback

8/10 Good

Ömer An, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
Breakfasf can be improved. Hand towels should be provided in the rooms. Everything else was great. I especially enjoyed the room view. Clean, comfortable and easy stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Nice
No confirmation of availability of king bed, so i receive twin bed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Variety of food and nice place
Nice staff and would come again next time in this hotel

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Lack of professionalism
Room was perfect! But somehow I wonder how mosquito was in my room. Called front office and they said housekeeping personal will come. It seems to took them "forever" to come, so i called front office and ask them why are the housekeeping personal taking so long, yet I seems to replied my problem to front office 3 times until they finally come to my room in 30 mins or so. It seems that they did not recorded down my complain in their system or either miscommunication could happen as their English was not up to standard. Secondly the standard of a 4 star hotel service at Terrance Cafe was not professional as staff was totally not polite, no smile, no greeting and just giving a straight face to guests. They seems to be so arrogance.

10/10 Excellent

Hamimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A single mum's review
My 1st trip with my 3 girls. Feel safe even though we are all girls, had the pool to ourselves. The staff were polite, friendly and efficient. The only thing is the breakfast should include more varieties.

8/10 Good

nely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

8/10 Good

sherina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
very nice

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall ok
Had a real good view from the hotel room but room kind of small.

10/10 Excellent

Cheman, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Fantastic stay
A very good experience stay. I have been staying here a lots of times. Its always been a pleasant stay. But this time the room is not that clean. But overall stay is fantastic.

10/10 Excellent

Noxh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
Even its far from the Bandara Hussein Airport, another recommended hotel in bandung. Due to friendly staff, cleaniness and much more to explain.

6/10 Okay

Aditya, Jakarta

Disliked: Cleanliness
Make the breakfast more delicious
Good hotel but not good enough for breakfast

10/10 Excellent

surya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with roof top swimming pooly
This hotel have a lot of choice of breakfast and nice swimming pool

10/10 Excellent

Ismanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

herida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tony, Medan

Liked: Cleanliness, room comfort
Near excellent, if only ...
I found this hotel to be excellent, if only there were no noisy kids running around the alley on the 6th floor at 11 pm when me and my wife want to get some good rest after our tiring journey around Bandung. I have reported this to the hotel staff and I think they should have done better to overcome this problem for the sake of other guests who want to take rest as well. Not to mention how some people talks loudly at that time on the same place as the kids. This condition was really annoying. This hotel provides delicious breakfast with complete variations on their serving. However, the rooftop swimming pool is good, but the necessities was less satisfying, such as the damaged board to be used by kids and the lack of tools to be used to keep swimming in the small pool as a fun activities for adult.

10/10 Excellent

erlang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi to be improved
Very happy with service but the only thing is the wifi not good need to improve.

8/10 Good

Hendy, Jakarta

Liked: Cleanliness, property conditions & facilities
Great Hotel in the middle of town
Great Location, in the center of the city. Low response of hotel staff, may be in peak season (long holiday) Great taste of food, creating a big smile in every morning when having a breakfast.

10/10 Excellent

dave, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, comfort hotel
Near with new year eve party on dago street. Near with trans studio mall

8/10 Good

Memes, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everywhere in the city
Overall this is an excellent hotel, the staffs very friendly, room very clean, breakfast very good, karaoke room is good, swimming pool also good, but for such a 4 star hotel this hotel does not have enough parking spot. The hotel is close to FO, etc in the city.

4/10 Poor

Edlynn, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Park Hotel Bandung
The hotel room was quite disappointing. It was uncarpeted and the housekeeping does not mop the floor daily after cleaning. The glass panel wasnt cleaned daily and tissue wasnt replenished daily. The buffet breakfast has poor selection/variety - bread served was stale on the 1st and 2nd day but was fresh on the 3rd day. There was no aircon everywhere in the hotel making the outdoors cooler than indoors.

8/10 Good

Ong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that makes you feel like home. :)
My family had a really enjoyable stay at the Park Hotel. From the day before of arrival, Mr Rio from the reservation department had been a great help in arranging the airport transfer for us, even responding to my queries after office hour. Ensuring we are safe with driver on the day of arrival at the airport was very much appreciated for his extra effort. We are greeted with warm smiles and comfort by Mr Rival and the reception manager (a handsome guy which I dint get the name. sorry) All was good except the massage at the hotel is a bit disappointing, with a slightly higher price than outside.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n nice
Harganya oke Hotelnya bersih Sarapan banyak pilihan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel out of bandung heart but good place to start from

8/10 Good

Sukur, Jakarta

Liked: Staff & service
Nice hotel but its hard to see the building
The overall hotel services is excellent. but the surrounding is so la la. It was very hard to see the hotel building because it is hidden.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a bit old but the facilities and staff are very good. The room is large enough and clean.
Stayed 2 nights in Nov 2019
Response from Awaludin Safari on 25 Nov 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

6/10 Okay

Indah

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Seperti hotel tua. Kamar tidur cukup nyaman tapi biasa. Kamar mandinya kotor, saluran air di kamar mandi tersumbat. Makanannya juga biasa. Yang paling oke dari hotel ini adalah lokasi dan pelayanan staff yang sangat ramah dan membantu selama saya menginap.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スマホアプリで事前にアーリーチェックインをお願いしておいたにも拘らず部屋が用意できてなかった。室内は清潔。インターネット接続はやや遅い。シャワーはお湯が出て有り難いがタンクの中のお湯が無くなるのが案外早い。手早く済ませる必要がある。周辺には何もないが、道路を渡った向かいがコンビニ。
Stayed 4 nights in Jul 2018
Response from Prime Park Hotel Bandung on 7 Aug 2018
私たちと一緒に宿泊してくれてありがとう。 あなたのコメントに感謝します！

10/10 Excellent

CHINHSIU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2017

8/10 Good

nanang, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sesuai dengan bintang 5
Saya beserta keluarga sangat menikmati liburan kami,dimulai dari resepsionis yg ramah saat menjamu tamu,sampai bellboy yg mengantarkan barang2 kami ke kamar very helpfull. Kamar luas dan bersih namun pada saat buka kamar masih berasa bau asap rokok,makanan sangat bervarisasi dan berasa sesuai hotel bintang 4..yg saya suka nasi goreng nya enak beda Dengan nasi goreng lainnya.menu italiannya exp fetucini dan sosis blackpaper enak. Anak2 suka dengan rasa pancake nya saran kalau bisa ditambah menu ice cream akan menjadi sempurna.kolam renang ada di lt 12 dengan pemandangan kota dan gunung sangat indah,kolam renang juga airnya bersih dan waktu saya menginap suasana sepi enak buat main dikolam sepuasnya.
Stayed 1 night in Jul 2017

6/10 Okay

Iman, Sentosa

Disliked: Property conditions & facilities
Cukup baik
Hotel cukup nyaman, menu breakfast juga cukup lengkap. Cake operanya enak sekali. Tapi untuk fasilitas Sanitary kurang baik.. flushing klosetnya kurang lancar, wastafel agak mampet. Tapi overall saya cukup puas menginap di hotel ini.
Stayed 1 night in Jun 2017

6/10 Okay

Rifqi, jakarta

Liked: Cleanliness
Hotel baru
Kesan pertama waktu datang, hotel dengan fasilitas yg baik, masuk kamar, nyobain kasur, kasurnya keras, kamar mandi shower kecil, sarapan pagi krn ngajak anak 2, kena charge 150 ribu, anak 10 th kena 100 rb, yg 6 th bayar 50 rb, mayan juga buat bayar sereal sama susu aj... Kolam renang kecil, sepertinya jarang d bersihkan, airnya banyK kotoran

10/10 Excellent

rissa, bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
menyenangkan
makanan enak, great pool, staff ramah. hanya di awal harus deposit cash 300 ribu, tdk terima CC sehingga agak merepotkan. over all menyenangkan.

8/10 Good

김**, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔은 모든게 괜찬은데 위치가 도심에서 멀고 호텔주위는 볼것도없고 시간이많으신 분들은 괜찬다고 생각합니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 좋은 호텔
가격 대비 좋은 호텔 4성급 같지는 않음.

6/10 Okay

panggrito, jakarta

harga ekonomis
dengan harga yg ekonomis kami mendapatkan service pelayanan dan breakfast yg sangat baik...tq good job God Bless

8/10 Good

Mirza, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bagus, makanan enak
Hotel nya bagus, dapat harga murah, makanan enak, sarapannya ber variasi, ada kolam renangnya di rooftop, manstab lah

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Berbintang Krisis Handuk?
Menginap dua malam, di hari kedua setelah kamar dibersihkan, handuk tidak tersedia. Menelepon sampai 4 kali dari jam 5 hingga jam 9, handuk baru diantar. Alasannya ada keterlambatan dari laundry. Berarti pada hari itu di semua kamar nggak ada handuk? Agak nggak masuk akal bagi saya. Dan, harus menelepon sampai 4 kali itu menyebalkan! Hanya untuk urusan handuk!