Memphis Hotel Guide - Baptist Memorial Hospital-Collierville hotels in Memphis, United States of America.

"Several items to note> 1. There was no place to plug the Coffee pot in. so i had to improvise with the power strip that powered the uwave and frig.. Not fun. 2. The toilet was made for small children, and flushed it self every 30min. Annoyoing! 3. the beds squeak and there was no back support. Uncomfortable! I would have complained, if your going to put in the worst room in the hotel then perhaps I should rethink my next stay,and go back to the Marriott."

"Cleanliness of the room was qiedtionable. The shower neefed more attention. The coffee filter from the last guest was still in the pot. In 2026 I expect complementry shower gel but they only provided bar soap. The breafast was not good and the coffee was horrible. It does look like updates have been made and the overall property was clean."

"There was nothing about the property that really made me like it. However, it wasn't the cleanest. The bathroom floor had something on it. The bathtub kept filling up while we took showers. Which tells me the drain wasn't working well. The young lady at the front desk was made aware. She said there was nothing she could do about it. They were understaffed. I would not book here again."

"The room was great...beds were comfy (even the pullout sofa bed according to my daughter), temp was easily controlled, all things good. The breakfast was PHENOMENAL...much more than I was expecting for a free breakfast. Omelets, biscuits, gravy, sausage, yogurt, cinnamon rolls (probably better than I've made myself), pancakes, fruit, etc. My whole family (2 adults and 3 kids) found something to start our day right. The lady that kept breakfast stocked was SO kind and made sure that there was plenty there for everyone. The rest of the staff were just as kind and friendly...and not "fake kind" and "this is just a job friendly." They laughed with us and were very genuine. We travel often and can say that this is one of the best places we've stayed. We'll definitely choose this HIX when we visit the area again!"

"We had an issue with the room. One of the staff members stated he may not be able to change us to another room due to the number of guests they had; however Ms Gabby stepped in and changed us to the room we paid for. She was so helpful and greeted us with a smile and friendly word every time she saw us."

"Great hotel! Safe area!"

"The check in is new to old files, but there was a person available to help "

"The property is located in close vicinity to various shopping centers and a fuel station."

"Horrible. Made it there with my wife tired after a long drive ready to lay down just to find out that the property had cancelled my reservation stating they were overbooked and simply waiting for me to arrive to let me know instead of calling me in advance to alert me. Now I have hundreds of dollars hung up because of this and I’m being told that it will take 7-10 business days for the refund to be fully processed and back to me. Not to mention I had to obtain a hotel at another location so it’s a double whammy"