Premium bedding, minibar, in-room safe, desk
Check availability

Reviews of Mercer Hotel Barcelona

5 out of 5
Mercer Hotel Barcelona
Carrer dels Lledó, 7, Barcelona

Reviews

9.8

Exceptional

Rating 10 - Excellent. 186 out of 215 reviews" "
Rating 8 - Good. 20 out of 215 reviews" "
Rating 6 - Okay. 7 out of 215 reviews" "
Rating 4 - Poor. 1 out of 215 reviews" "
Rating 2 - Terrible. 1 out of 215 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jaemi

Liked: Cleanliness, staff & service
The staff and the conmon areas are lovely. The location is also lovely. We were disappointed in the room itself. The best way to describe it was “tired”.
Stayed 1 night in Apr 2024

10/10 Excellent

Theodore

Liked: Cleanliness, amenities, property conditions & facilities
Top marks for the Mercer, who earn their 5 star rating with an elegant hotel in a prime location, and top flight staff. Special regards to concierge Mauro and Luca at the front desk who welcomed us on our arrival evening.
Stayed 2 nights in Feb 2024
Response from Janina - Assistant Front desk Manager on 24 Mar 2024
Thank you for taking the time in posting your review and for your nice words about our staff and service.Your comments are really valuable for us and we thank you for being an hotel ambassador! Looking forward to hosting you back soon.

10/10 Excellent

Robyn

Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff who would go out of their way to be extraordinary helpful. Porpwert was super clean. Daily maid service qas the best. Reataurant was 5* with solid menu for lunch and dinner. Breakfast in the hotel was extraordinary. We will look to stay in boutique hotels like this in the future.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sekiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Barcelona Stay
What an elegant hotel! Tucked away in the Gothic Quarter, but accessible to so much by foot, the hotel feels ancient and modern at the same time. The rooms have huge ceilings, which makes them feel palatial. Everything was clean and comfortable. The staff was very attentive and because we were there during the holidays, they left treats for us on New Year's Eve. It was so special! Truly a beautiful hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winner Winner! Will stay again
Exceptional stay at the Mercer Hotel. From the moment we arrived to departure, we felt at home. We were welcomed with glasses of Cava and personalized service. They even walked us to our room to confirm we were satisfied and showed us how everything worked. We were celebrating our anniversary and they made a point of wishing us congratulations as well.
Stayed 3 nights in Oct 2023
Response from Mar - Quality Manager on 25 Oct 2023
Dear Emily, What a wonderful and detailed review of the Mercer Hotel Barcelona. The staff is delighted to create unforgettable experiences and would love to welcome you back soon for for any other celebration!

10/10 Excellent

natalie

Stayed 2 nights in Oct 2023
Response from Mar - Quality Manager on 12 Nov 2023
Dear natalie, Thank you so much for your stay at the Mercer Hotel Barcelona and for this 5/5 fabulous score. We hope to welcome you back again next time you come to town.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mar - Quality Manager on 25 Oct 2023
Dear Sergio, Thank you for such a wonderful 10/10 score of the Mercer Hotel Barcelona. We hope to see you again.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our stay. The staff was extremely helpful. The breakfast was incredible. The room was perfect in every way.
Stayed 3 nights in Sep 2023
Response from Mar - Quality Manager on 24 Sept 2023
Dear Eric,We are absolutely thrilled to read such an amazing review! You enjoyed the wonderful Mercer breakfast, the helpful staff and the perfect room. We are already looking forward to welcoming you back again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really couldn’t have been happier with our stay. Would have preferred a room with a better view or upgrade. If we have any other criticism of the room it would be that the bathroom door is in desperate need of lubrication; it emitted an awful racket when moved.
Stayed 4 nights in Aug 2023
Response from Mar - Quality Manager on 25 Aug 2023
Dear Michael,Thank you so much for the amazing 10/10 score of the Mercer Hotel Barcelona. Your comment will help us improve and we really thank you for that. We hope to see you again in your next trip to town.

4/10 Poor

Ebony

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Good location.
Stayed 5 nights in Jul 2023
Response from Mar - Quality Manager on 23 Aug 2023
Dear Ebony,Thank you for your reservation and for mentioning that the location is good. It is, indeed, very convenient for visiting some of the most iconic sights in town.

10/10 Excellent

Patrick

Stayed 1 night in Jul 2023
Response from Mar - Quality Manager on 23 Aug 2023
Dear Patrick, Thank you so much for taking the time to give us a 10 point score!!! We hope to see you again.

10/10 Excellent

Renee, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gothic quarter is an important area for Barcelona. It is not the most beautiful but it is true to its historical personality. The Mercer hotel made a massive impression on the area while still keeping in the trueness of the architecture and mood. Behind the doors of the mercer is whole new world of of excellence in hospitality.
Stayed 1 night in Jul 2023
Response from Mar - Quality Manager on 15 Jul 2023
Dear Renee, Thank you so much for such lovely words about the excellence in hospitality of the Mercer Hotel Barcelona. We hope to see you again.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible place rich in history. The staff was absolutely amazing. The soaking tub was a nice addition to the room after walking several miles around Barcelona.
Stayed 1 night in Jul 2023
Response from Mar - Quality Manager on 23 Aug 2023
Dear Robert, Thank you for taking the time to give us such a high score. We would love to welcome you back again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel. Great location and the history is incredible.
Stayed 2 nights in May 2023
Response from Mar - Quality Manager on 23 Aug 2023
Dear Lisa, Thank you for your reservation and for this 10/10 score! It is very rewarding for the staff to see that you enjoyed your stay with us so much.

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A five star hotel with outstanding staff. Ordered often from room service and had promp and very good food. We never had the breakfast but at 48 eur. it is really embarrassingly high. The area has a fair number of homeless and I would not feel comfortable returning on foot late at night. Otherwise I would definitely recommend the Mercer.
Stayed 4 nights in Jun 2023

6/10 Okay

Jonica, Minneapolis

Travelled with group
Liked: Staff & service
We did a lot of research on hotels in Barcelona and were excited about the Mercer but ended up disappointed. Part of the reason we booked was because of the rooftop and the pool-both of which were closed. Upon check in we asked about them and were told there was some construction so there would be some noise NOT that they were totally shut down and not useable. Felt like a big bait and switch. There were not a lot of offering at the hotel-poor mini bar, no wine opener, wine glasses, which I would expect at this level of hotel. Our room also had a lot of flies-dead and alive which was gross and annoying. The location is great, the staff is lovely, and the building is very pretty but did not deliver on expectations especially given the cost.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Mar - Quality Manager on 23 Aug 2023
Dear Jeffrey,What a wonderful score! Thank you so much!

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive but worth it if you want to stay in a nice hotel in this particular neighborhood, which is historic and quaint and really lovely. Despite the high volume of tourist in the area. The only complaint I can muster is that the mattress sagged to the side because I think it has been well worn into and needs to be updated. The food was delicious and I like the roof top deck where I could escape the bustling city with a drink and book in hand. I would stay here again.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the nicest hotel I’ve ever stayed in! The place is absolutely gorgeous and staff were so helpful and friendly!
Stayed 1 night in Jun 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible stay. Will definitely come back. The concierge went above and beyond. Hotel breakfast was fantastic. Beautiful, thoughtful rooms and hotel and amazing area! 10/10
Stayed 2 nights in May 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Exceeded our expectations! Beautifulbhotel in the heart if the gothic district. Their breakfast was amazing, amenities top notch. if i could rate 11 i would!
Stayed 4 nights in May 2023
Response from Mar - Quality Manager on 23 Aug 2023
Dear Deborah, Thank you for your number 11 rate! Breakfast is, indeed, fabulous, as well as the amenities. We hope to see you again.

10/10 Excellent

MOHAMED, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a true luxury boutique hotel merged with the historical elements of Barcelona’s Gothic quarter. And a great staff to make you feel like everything is possible
Stayed 3 nights in May 2023

6/10 Okay

Debra H

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location; Very small room
Fabulous location, beautiful lobby and bar but uncomfortable, small room. Definitely not worth the price; poor value.
Stayed 3 nights in Apr 2023
Response from Mar - Quality Manager on 23 Aug 2023
Dear Debrah H,Thank you for taking the time to share your opinion. We are glad to know you enjoyed the amazing location and beautiful bar and lobby.

10/10 Excellent

Samara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. Janina, the guest relations manager, went beyond expectation to make our visit extremely memorable. All the staff were kind and welcoming. The hotel has an understated glamorous aesthetic and is beautifully designed. Peaceful and in the perfect location in the gothic quarter.
Stayed 5 nights in Apr 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Mar - Quality Manager on 23 Aug 2023
Daear Stephen,Your 10/10 score makes us very proud and encourage us to keep providing the best service! Thank you so much.

6/10 Okay

Ivan

Travelled with family
Disliked: Staff & service, property conditions & facilities
2/5. Be careful with extra charges. Location is great if you want to be in the old town and walk a lot. Service - although concierge was trying hard to welcome us then it was okay, nothing outstanding. But the worst service we received from the housekeeping team. Wow, never I experienced such a bad attitude - they were trying to come in early in the morning each day, after we told them a bit later please they rudely were saying “then put a card on the door” ~ whaat? Just some in a bit later not like 9 am. Okay, so they were coming back again after noon, and can you imagine when we were checking out we were charged extra almost a hundrer euros for late housekeeping services. The bad attitude from them plus the charge really made a sour feeling about hotel after we left. Plus we were charged for some water that we asked in the room, despite the fact they told us when checking in that it’s free and if we need more (than a tiny bottle for a person a day) we should just ask. Well I think they should’ve mentioned that you may be charged for that. Rooms are small, not so clean or new but okay. Modern style which I liked. To sum up property is nice, some of the stuff members in the lobby were welcoming, but not all, and other things were not perfect.
Stayed 5 nights in Mar 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool hotel with an incredible staff! Great location. You won’t be disappointed.
Stayed 3 nights in Jan 2023

8/10 Good

Shalini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, given cost, a little underwhelmed by the overall experience. Excellent concierge service.
Stayed 1 night in Oct 2022

6/10 Okay

Bradley, London

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very underwhelming
Stayed 5 nights in Aug 2022

10/10 Excellent

Eric, Alexandria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing experience. Fantastic staff. Beautiful, peaceful, tranquil space. Historic location. Great service. Highly recommend.
Stayed 7 nights in Aug 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
The hotel was amazing from start to finish. It is exquisitely designed and decorated. The staff were cheerful well trained and very helpful. The restaurant is beautiful. Loved it.
Stayed 1 night in Jul 2022
Response from Mar - Quality Manager on 23 Aug 2023
Dear Gary,Your review is amazing! Thank you so much for taking the time to share your kind thoughts about the exquisite design and decor. We invest a lot of time in training because we are passionate about delivering great service.

10/10 Excellent

Scott

Stayed 2 nights in Jun 2022
Response from Mar - Quality Manager on 23 Aug 2023
Dear Scott, Thank you so much for the 5/5 score. We would love to welcome you back

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Stay in Barcelona
This was one of our most favorite boutique hotels that we have ever stayed in. The staff was amazing we loved the location like a hidden Jewel in the gothic quarter. We love the pool deck upstairs and had a nice meal at La Bouchon. We highly recommend this hotel and love to come back someday
Stayed 3 nights in Jun 2022
Response from Mar - Quality Manager on 23 Aug 2023
Dear David, We are delighted to know we are one of your favorite boutique hotels in the world. It seems you liked the great location, the in-house guests terrace and the Tapas Bar. We would love you come back to the Hotel soon.

10/10 Excellent

eva

Stayed 4 nights in Jun 2022
Response from Mar - Quality Manager on 23 Aug 2023
Dear eva,Your 10/10 score makes us very happy and we would love to welcome you back again soon.

8/10 Good

roy

Liked: Staff & service
Not worthwhile in terms of value for mony
Nice hotel in beautiful Gothic Square, but not worth the price
Stayed 2 nights in May 2022
Response from Mar - Quality Manager on 23 Aug 2023
Dear roy, Thank you for sharing you opinion. We are glad you say that the hotel is nice and located in a beatiful area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Best Ever Experience
A stunning, historic property built into ruins in the heart of the Gothic Quarter (ideal location in central Barcelona) made this hotel one of the most unique I have ever encountered. The service surpassed the incredible surroundings. Champagne at check-in; valets who will pick up your car at a different location so you don’t have to navigate the narrow, winding streets to the hotel; complimentary in-room beverages stocked daily; two lovely restaurants—one casual, one more formal; an outdoor courtyard and juliet in the room; doormen who will walk with you if you are unsure of directions; locally made sweets at turndown service; the list goes on and on. The Mercer makes you feel special without pretension and tops my list of favorite hotels in the world.
Stayed 2 nights in Mar 2022
Response from Mar - Quality Manager on 23 Aug 2023
Dear Guest, Being in the list of your favorite hotels in the world makes us so proud. You liked it all: service, location, history and Roman ruins, complimentary minibar, local sparkling wine for welcome, the Tapas Bar and the Gastronomic Restaurant, etc. Thank you so so much!

10/10 Excellent

Levi Dean

Stayed 6 nights in Mar 2022

10/10 Excellent

Page

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Really nice, boutique hotel. Loved our stay here. Really clean and the staff was super nice.
Stayed 3 nights in Sep 2021
Response from Gloria Anglora - Sales Manager on 28 Sept 2021
Dear Page, Thank you so much for your lovely review and nice words. We are happy you had a lovely stay with us and hope to welcome you back!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with excellent service in a fabulous location. Would stay again. Roof top pool was really nice at the end of the day.
Stayed 3 nights in Sep 2021
Response from Gloria Anglora - Sales Manager on 10 Sept 2021
Dear Anne, thank you so much for your fabulous contribution regarding your at the Mercer Hotel Barcelona. We are pleased you enjoyed as well the exclusivity of the roof top pool and much looking forward to welcoming you back!

10/10 Excellent

Halil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!!! I haven’t truly enjoyed a hotel this much in recent years. Thank you for great service, it’s clean on time on point can’t ask more, will visit here and recommend this place to all my New York friend, salud!!
Stayed 3 nights in Aug 2021
Response from Gloria Anglora - Sales Manager on 7 Sept 2021
Thank you for posting such a lovely review and for your nice words about our staff, service and cleanliness. You have become our hotel ambassador in New York and much looking forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was above and beyond our expectations. What we gave up in view, we gained in privacy and quiet. It was nice to come back after big days and nights to a lovely calm environment and sleep uninterrupted from city noise. The hotel is inside of a mideival castle. The ancient walls you can touch. A charming and interesting setting. Staff were all amazing and helpful. They had warm greetings every time we came and left. They were there for our every need. Wonderful people and place.
Stayed 4 nights in Jul 2021
Response from Gloria Anglora - Sales Manager on 7 Sept 2021
Thank you for your great review and for sharing your experience at the Mercer Hotel Barcelona. We are proud when our guests express their gratitude for the service received. We would love to welcoming you back to enjoy of the relaxing and warm environment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great staff
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Was in an amazing area and the service was top notch.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Lavinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
This was one of our best hotels during our visit to Barcelona. The service was impeccable and the room was great. There was a small balcony. They have turn down service and the items in the mini fridge are free. The bed is comfortable and the black out shades were appreciated.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
This place was excellent. Literally built out of ancient Roman walls in the middle of the Gothic Quarter. Walk everywhere. 5 min walk to Las Ramblas. Excellent Service. I will go back.
Stayed 3 nights in Jan 2020