Batam Hotel Guide - Barelang Bridge hotels in Batam, Indonesia.

"All the staff are helpful. Keep up the good work guys!"

"The check-in was efficient. No communication barrier. "

"Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls. Amazing amazing amazing staff, that was the best part about this hotel! "

"The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc."

"Unexpected stay. Very clean, modern , new. Price was reasonable. Felt safe. Although my room faces the entrance and street light, the windows were quite sound proof. "

"A bit far from Batam ferry terminal but an overall great place to stay and relax "

"Convenient location next to the Batam Center ferry terminal "

"Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out. Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine. Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile. Overall, average for the price i paid. Believe hotel would be more worth it."

"It has provided queen size bed in 2 bedroom as per our request for my family of four. Only improvement needed is to provide pots and pans, knife and cutting board. Having a kitchen but no proper kitchen tools serves no purpose. "