Batam Hotel Guide - Kepri Mall hotels in Batam, Indonesia.

"Staff are very friendly and helpful."

"Clean and hygenic rooms, with fantastic staff providing excellent service."

"Clean rooms, helpful and attentive staff and very child-friendly! We enjoyed our stay very much. Thank you! "

"Grand Mercure Batam – Comfort, Class & Convenience Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special. The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore. Breakfast was excellent, with a wide spread of local and international options, and the hotel facilities like the pool and gym were clean, well-maintained, and relaxing after a day out. What really stood out was the staff — friendly, attentive, and always ready to help with a smile. You genuinely feel looked after. If you’re visiting Batam and want a stay that blends luxury, comfort, and convenience, Grand Mercure Batam is a fantastic choice. We’d happily stay here again."

"Clean and great service "

"Nice clean new hotel."

"Excellent rooms though wish there was a chair with the couch as well for my room"

"Very bad experience. Totally below expectations. Photos all showed so nice. The room is the direct opposite. The only nice area is the entrance lobby and reception. Seems so nice and high upon reaching and was impressed and excited. Lousy check in process, ask me call this agent that agent before they issue me the key. Finally got the key, still excited. Entered the lift, still happy. The moment I reached my floor level, lift door opened, it’s like you entered into another world, another dimension. The grand lobby classy vibe is gone. The corridor totally belong to an unfinished 3rd world country housing corridor and hot and stuffy and humid. Entered the room, I feel like I’m back at home. Boring apartment vibe totally. Checked, no toilet paper. Then when we gonna take a shower after that, the whole shower stand dropped off. It’s not properly secured into the wall, the whole wall plug came off. And exposed the cement wall. Of course it will drop off. It’s literally just pushed and stuffed into the hole. The hole is so much bigger than the wall plug and screw. What a joke. "

"Check in was very inconvinience. Communicatiion break down. Should improve on this"