Batam Hotel Guide - Kepri Mall hotels in Batam, Indonesia.

"Wonderful experience, super management and very friendly 😊"

"Room is small but new & clean. Staff ws friendly and polite. Breakfast spread was generous and varied. Location is convenient and close to Grand Mall."

"Excellent "

"The hotel is literally beside (next door) the Batam Centre ferry terminal, so it was very convenient for us. And Mega Mall is just opposite the hotel. It is also very easy and convenient to go places with GrabCar. We enjoyed our stay at Harris Hotel Batam Centre (first time in a hotel with bolsters which help with good sleep 😅) and the good service and hospitality of its staff. We will not hesitate to stay here again. "

"The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc."

"Unexpected stay. Very clean, modern , new. Price was reasonable. Felt safe. Although my room faces the entrance and street light, the windows were quite sound proof. "

"Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out. Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine. Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile. Overall, average for the price i paid. Believe hotel would be more worth it."

"It has provided queen size bed in 2 bedroom as per our request for my family of four. Only improvement needed is to provide pots and pans, knife and cutting board. Having a kitchen but no proper kitchen tools serves no purpose. "

"We arrive early from the ferry and no one was speaking English in our tower. Rafa was receptionist in tower 1 and was Amazing helping us move in. She explain the deposit issue and the wait for our move in. She found us a guide Lonbam and made our trip excellent. Later on akbar in tower 2 was also helpful and spoke great english"