Dear William Thank you for your feedback. What a pitty that you didn't like the look of our Consum Residence. The furniture is mixed between old originals and Vitra Design furniture. We would have been happy to show you a different room, as every room is designed a little individual but we haven't heard once you checked in.For next time we have put a note and would be happy to impress you with the rooms.

Dear MitchThe whole team would like to thank you for your great feedback! We are happy to hear that you enjoy it to the fullest.

Dear Anonymous, Thank you very much for honest review. We very much appreciate your feedback and are working permanently to ensure our guests feel comfortable and safe and we will forward your feedback to the different departments in order to improve the experience for our future guests. We wish you all the ebst and very much hope to welcome you back to our hotel soon.

Dear Vineeta Thank you very much for having chosen the Consum Résidence for your recent stay in Basel and thank you for your wonderful feedback! We appreciate to hear that you have enjoyed your stay with us and we were able to provide everything for your needs. It was a real pleasure to receive such a positive feedback especially about our reception staff! We will certainly share your comments with our team, who will be further encouraged by your positive comments. We hope that we will have the pleasure to welcome you again in Basel. Meanwhile we remain with best regards from the heart of Kleinbasel

Dear Anonymous Thank you very much for your feedback. We are happy to read that you had a good time in Basel and we are looking forward to welcome you soon back in the KRAFFT BASEL. Best wishes

Dear George Thank you very much for your friendly feedback. We really appreciate your kind words and we were very happy to have you as our guest for New Years Eve. Dear George we are already looking forward to welcome you soon back in Basel. Best wishes

Dear Tarek Thank you for your honest feedback on Expedia. I am very shocked, that we were not able to meet your exceptions of a good service. We take your comment very serious and we investigated right away. I regret that you were not satisfied with your last stay at our hotel and I apologize most sincerely that we did not meet the hospitality of service that you quite rightly expected to find at the hotel KRAFFT. To convince you from our KRAFFT spirit it would be a pleasure to welcome you back whenever your travels bring you again to Basel. Therefore we recommend our spacious double rooms to enjoy an all around contented stay. Winterly regards Michèle Schuler Teamleader Réception

Liebe ChristineHerzlichen Dank für dein tolles Feedback zur Consum Residence und bis bald wieder hier bei uns am schönen Rheinufer!

Lieber WernerHerzlichen Dank für Ihre Bewertung. Wir haben uns sehr gefreut Sie bei uns zu haben und dass wir Sie nach dem Dreiländerlauf nochmals sehen konnten.Jetzt bin ich jedoch etwas verwirrt dass Sie von Verbesserungsmöglichkeiten sprechen, bei Ihrer Abreise aber nichts erwähnt hatten. Dürften wir Sie bitten uns Ihre Punkte mitzuteilen? Unser Ansporn sind stets zufriedene Gäste und wir würden uns freuen wenn Ihre Rückmeldung uns dabei helfen könnte.

Lieber Donat Vielen Dank für dein Feedback. Es freut uns, dass es dir bei uns gefallen hat und du so deinen Aufenthalt in Basel richtig geniessen konntest. Wir freuen uns schon auf deinen nächsten Besuch. Liebe Grüsse aus Basel Dein Consum Residence Team

Lieber Tobias Vielen lieben Dank für Ihre Bewertung auf Hotels.com und natürlich auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Leider müssen wir lesen, dass Sie Ihren Aufenthalt bei uns nicht in vollen Zügen geniessen konnten und wir würden uns sehr freuen zu hören, was wir für Ihren nächsten Aufenthalt ändern können. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren. Wir freuen uns sehr, bald von Ihnen zu hören und verbleiben mit herzlichen Grüssen aus Basel.

Dear Anonymous Thank you very much for your 4* review. We are more than happy that you enjoyed your stay with us and the whole KRAFFT-Team is already looking forward to welcome you soon back in Basel. Best wishes Katharina Hummel

Dear Rafal Thank you very much for staying at the Plhotel KRAFFT and for sharing your review with us on Expedia. I regret that we were not able to satisfy your expectations all around at our hotel. The honest feedback from our guests is the most important basis for constantly questioning our services and building on them. Therefore, it is always helpful to know what expectations we were not able to met. We would appreciate it to welcome you again. Best regards from Basel Michèle Schuler Teamleader Réception