Naga Hotel Guide - Basilica of Our Lady of Penafrancia hotels in Naga, Philippines.

"The staff was very attentive and helpful. Did not appreciatethe service fees applied to your bills for services. Have found that customers usually leave tips better than service fees. Really question as to who gets the money. The lobby most of the time smell like sewer. The swimming area smell like Sewer. The buffet food was cold. There was only three lounger chairs at the swimming pool. And they were not in the sun for sunbathing. The hot tub was cold always. The airport shuttle was punctual. Free breakfast was appreciated but cold. The staff was very friendly and was happy to try to take care of your needs. All in all we enjoyed our stay there except for those problems that need to be taken care of. it was a good bang for the bucks. And it would be nice to have cocktails on the premises. The swim up bar was never open while we were there."

"It has stove "

"Average"

"Hotel looks great when you first walk in. Lobby is bright and clean. The rooms and floors above the main lobby are the opposite. Rooms are not clean, they don’t appear to be maintained. Towels look old and grey instead of white. No hot water so had to take cold showers. Housekeeping is hit and miss. Some days they don’t come to clean your room and the day they do they don’t leave you the right towels. 2 bath towels and no hand towels. Pillows were stinky of other people’s sweat, just felt gross sleeping there. Won’t return and don’t recommend unless the make some big changes."

"Very accomodating staff."

"The room is always immaculate. The staff are very helpful. "

"Good "

"Rooms were spacious and comfortable. There were restaurants nearby so food options were not limited. Property was not too far from the city centre. Plenty of parking available in the back. Staff were all friendly and helpful. 10/10 would stay here again!"