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Nagoya Mansion Hotel & Residence

4.0 star property
Travelers can rejuvenate with a massage at Puncak Alam SPA, savor Indonesian cuisine at two restaurants, and unwind by the outdoor pool in garden surroundings

Choose dates to view prices

Nagoya Mansion Hotel & Residence offers a peaceful urban retreat in the city center. Guests enjoy reflexology treatments, authentic Indonesian dishes, and free in-room WiFi. The property features an outdoor pool and garden, with Grand Batam Mall nearby.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €39
includes taxes & fees
12 Jul - 13 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with a bed, two armchairs, a desk with a laptop, a flat-screen TV, and a fruit bowl.

Executive Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite

Premium bedding, minibar, in-room safe, desk

Family Suite

  • City view
  • 78 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Suite

A hotel room with a bed, bedside tables, a nightstand, a window with a blind, and a wall-mounted lamp.

Executive Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a bed, bedside table, lamp, and a door leading to a bathroom.

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Deluxe Room

Premium bedding, minibar, in-room safe, desk

Executive Deluxe Room

  • Sleeps 2
  • Free Wi-Fi
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About the area

Located in Batam, Nagoya Mansion Hotel & Residence is in the city centre. Batam Centre and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and Grand Batam Mall. Ocarina Park and East Coast Park are also worth visiting. Visit our Batam travel guide
Map
Jl. Raden Fatah, Kampung Utama Street No.1, Nagoya, Batam, Batam Island, 294444

What's nearby

  • Nagoya Hill Mall
    8 min walk - 0.8 km
  • Grand Batam Mall
    19 min walk - 1.6 km
  • BCS Mall
    4 min drive - 1.5 km
  • Batam Centre
    16 min drive - 11.5 km
  • Batam Center Shopping Area
    16 min drive - 11.5 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim)
    19 min drive

Restaurants

  • Sushi Ozu
    5 min walk
  • Windsor Food Court
    8 min walk
  • Inul Vizta
    6 min walk
  • Restaurant Fajar 888
    5 min walk
  • Kazu Japanese Resto
    4 min walk

About this property

Nagoya Mansion Hotel & Residence

  • Upscale hotel near Nagoya Hill Mall
  • Grand Batam Mall is located near Nagoya Mansion Hotel & Residence, which provides a corner/local shop, a terrace and a coffee shop/cafe. Treat yourself to reflexology, a massage or a body scrub at Puncak Alam Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Indonesian cuisine. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool
    • Free self-parking
    • A local area shuttle, ATM/banking services and a 24-hour front desk
    • Multilingual staff, a billiards/pool table and meeting rooms
  • Room features
  • All 200 rooms have comforts such as fireplaces and premium bedding, in addition to thoughtful touches such as free WiFi and desk chairs.
  • Other conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Blackout curtains and slippers
    • 32-inch LED TVs with premium channels
    • Daily housekeeping, desks and desk chairs

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includes taxes & fees
12 Jul - 13 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Bamba Restaurant
  • La Brisa Foodpark
  • La Brisa Juice Bar
  • Parlente Bar

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 21 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fireplace
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 250000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 300000 per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: IDR 250000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
No pets and no service animals are allowed at this property
Guests under 4 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Frequently asked questions

Does Nagoya Mansion Hotel & Residence have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Nagoya Mansion Hotel & Residence?

As of 7 Jul 2026, prices found for a 1-night stay for 2 adults at Nagoya Mansion Hotel & Residence on 12 Jul 2026 start from €39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nagoya Mansion Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nagoya Mansion Hotel & Residence?

Self-parking is free at this property.

What time is check-in at Nagoya Mansion Hotel & Residence?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Nagoya Mansion Hotel & Residence?

Checkout is at noon.

Where is Nagoya Mansion Hotel & Residence located?

Located in the heart of Batam, this spa hotel is within 1 mile (2 km) of Nagoya Hill Mall and Grand Batam Mall. BCS Mall and Harbour Bay Ferry Terminal are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Nagoya Mansion Hotel & Residence Reviews

7.0

Good

7.4

Cleanliness

6.8

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 34 out of 185 reviews
Rating 8 - Good. 67 out of 185 reviews
Rating 6 - Okay. 49 out of 185 reviews
Rating 4 - Poor. 20 out of 185 reviews
Rating 2 - Terrible. 15 out of 185 reviews

Reviews

Verified

6/10 Okay

Perry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is convenient to Nagoya Shopping Centre (5-10 min walk. Room was clean. Was very frustrated with the poor internet as had to log in again almost every time I wanted to use it. Satellite TV was limited to what I was expecting. Only two elevators and at times had to wait for long periods of time to use. Limited breakfast, compared to other hotels. All in all, o.k. but not sure if want to use again.
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Location

Good Location
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Raghavendra

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025
Verified

6/10 Okay

Raymond Joseph

Disliked: Amenities
Very average
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

NEO JIA AN

Liked: Staff & service
abit far from shopping centre
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

desmond

Disliked: Property conditions & facilities
Beer is a bit expensive No hair dryer
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

ZAW MAUNG

Wifi is not stable connection
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Didier

air con not cold, in room safe can’t be used, reminded twice but nothing was done. No menu in room, didn’t bring even after reminded twice. mediocre breakfast
Stayed 2 nights in Sep 2022
Verified

2/10 Terrible

Mohd Jasman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor facilities

Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Didier

Disliked: Staff & service
pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldn’t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

Burhan

Disliked: Property conditions & facilities
1. Staff availability answering phone call 2. Request as per booking not fulfill. (Example: we wanted for queen bed but when arrived, no more available) 3. Aircon not cool. 4. Our room near to the lift, it was very noisy when the brake catches or release.
Stayed 2 nights in Aug 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

値段が安いのは魅力だけど…

Wi-Fiが繋がりにくかったのが残念です。 エレベーターが1基故障して、1日以上止まったままで待ち時間が長く不便しました。 値段が安いので、仕方ないかー…って思いました。
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Verified traveller

Ok just average. Could be better
Stayed 1 night in Jul 2021
Verified

8/10 Good

Barmawi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Location is good. Clean and all staff are very friendly.
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Can't use grab app through hotel WiFi...
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

特に無く、普通のホテル
Stayed 1 night in Apr 2019
Verified

4/10 Poor

LiewKM

Liked: Cleanliness, staff & service
Disliked: Amenities
Family suddenly feel like going for a day getaway. We didnt manage to book the usual hotel, got this hotel last minute without looking other reviews .This will be the first and last time staying in this hotel : First room not ready when we came at 2plus deliberately, given only one card causing inconvenience, water bottles x2 ea provided , towels x 3 ea when we mentioned 4 guests.Not to mention the hot water took quite a while. luckily the staffs are polite and professional in service, beds are comfortable , 2 out of 3 air conditioning system work very well , shower s' water pressure ok, both TV working, swimming pool nice but cosy, location near nagoya shopping mall. We feel it is not really worthwhile in term of $$.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Sim

Disliked: Cleanliness, property conditions & facilities, room comfort
Bath towels were old and pillow and bedsheets were stale.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and efficient and staff was friendly, smiley and professional. Everything was clearly explained to me. Am happy with my choice. Location is convenient and near to Nagoya hills malls
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is Central in Nagoya and hotel is quite worth for the money paid, quiet and a reasonable good gym workout area.
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
It was average. Front desk was not very friendly. Not very clean.
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Soni

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Infected with ants. Despite changing several rooms, all rooms had full of ants. Staff are not friendly. Air con not working properly.housekeeping does not top up shower gel and shampoo or change towel. For everything they will ask you to pay be it extra pillow or shower gel and etc
Stayed 2 nights in Jul 2019
Verified

4/10 Poor

Regina

I ignore what other people say before i book the room but after i arrive there i do relaise the room was small,air con are leaking ,the toilet water are slow and dirty Some staff are arrogant as they are when you ask what was wrong with the lift, instead of asnwering they choose to be pretending not to listen ..we up the stair case since we arrive until we chech out. Anyway we book the big room with 2 bedroom,living room n kitchen but the room are not as fresh ,clean and good as i thought
Stayed 1 night in May 2019
Verified

4/10 Poor

ALASDAIR

Disliked: Property conditions & facilities
In desperate need of a refurb. Room was tatty but the bed was comfortable enough. Bathroom was minuscule and the towels. would rip the skin from your back. Staff were pleasant and tried to be helpful. Buffet breakfast was very limited and the fruit was tired looking. My room overlooked the nearby mosque and the soundproofing of the windows did nothing to stop the 4am wake up call from the Muezzin.
Stayed 1 night in May 2019
Verified

2/10 Terrible

Leela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible, we went for breakfast at 8.30am and there was ay food left. Made a complaint to the floor manager and she smile n said that breakfsst is till 11am. U can open the cafe the whole day but with out even cereal or even bread what u expect ur customers to eat?
Stayed 2 nights in Apr 2019