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Reviews of Quality Inn & Suites Palm Island Indoor Waterpark

2.5 out of 5
Quality Inn & Suites Palm Island Indoor Waterpark
8250 Park Rd, Batavia, NY

Reviews

5.6
Rating 10 - Excellent. 100 out of 853 reviews" "
Rating 8 - Good. 177 out of 853 reviews" "
Rating 6 - Okay. 187 out of 853 reviews" "
Rating 4 - Poor. 175 out of 853 reviews" "
Rating 2 - Terrible. 214 out of 853 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vatsal

Travelled with family
Disliked: Amenities
When I checked in, I was given a room on third floor. I could not get wifi connected. They said they would reset the router and it should work. It did not. The room phone was also not working so I had to go back and forth to the lobby multiple times telling them that wifi was not working. They were able to resolve it but it took them a few hours. Next morning when I woke up, I found out bed bug bites on my hands. When I mentioned all this to the hotel staff, the front desk person said that they will refund me, I just had to call expedia to get in touch with them to process the refund. I called expedia, they spoke with the hotel. This time, the hotel did not mention to expedia about a refund and they said they will review and get back to expedia. I hope I get my refund. Not a very clean place generally. Would not recommend this hotel.
Stayed 1 night in May 2024

6/10 Okay

Christophe

Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t bad. Wasn’t great. You get what you pay for
Stayed 1 night in May 2024

2/10 Terrible

Ramo

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Stinky inside the room and not really clean.
Stayed 1 night in May 2024

2/10 Terrible

Joseph

Travelled with family and small children
Might have bin the place 20yrs ago out dated falling apart hotel would never stay again
Stayed 1 night in May 2024

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is dirty nothing works you ask staff for something never get it I ask that our room be made up came back later in evening NEVER DONE DO NOT LET CUSTOMERS BOOK THERE IT ALSO SMELLS I JUST WISH I COULD GET MY MONEY BACK YOU SHOULD NOT LET ANYONE BOOK THERE NOT SAFE EITHER and we travel a lot never but in a place like this before my first experience with you I will have a hard time booking with again I am sorry for the truth
Stayed 2 nights in Apr 2024

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in disrepair - drapes wouldn't close, bathroom sink cracked, bathroom fan incredibly noisy, the TV base was broken. There were no chairs in the room and we couldn't use the internet. Check-in was difficult, staff maintained we needed to pay again, despite having a receipt as we paid through Expedia on booking. Eventually gave us a terrible room and said we'd need to speak to the manager in the morning. Overall a bad experience, although the morning manager was pleasant and agreed we had paid as they had received the payment from Expedia. Ironically we chose Quality Inn over many others in the area thinking it would be "Quality"
Stayed 1 night in Apr 2024

2/10 Terrible

Caitlin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Exreme infestation!
Stayed 2 nights in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Terry

Stayed 1 night in Apr 2024

6/10 Okay

Latoya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt more like a shelter than a hotel. Didn’t feel safe. Building was run down and dingy.
Stayed 2 nights in Mar 2024

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely stay away from this hotel. First, the hallways and room smelled strongly of cigarettes (we did not book a smoking room). The room also smelled like body odor and sewage. The furniture in the room was very run down and in bad shape. The sink was broken and there was even a cigarette burn on the sheets. We only stayed because we got in at 12:30am and just needed to sleep. When we notified staff while checking out, they did not care. I think they know they run a dirty trashy hotel and they don’t care. I don’t know how this place is in business still honestly. And to add on, the waterpark is only open Friday Saturday Sunday and this is not disclosed anywhere on their website. But from the other reviews I’ve now read, it sounds like we dodged a bullet there.
Stayed 1 night in Mar 2024

10/10 Excellent

Danishka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice staff person , nice !!!
Stayed 1 night in Mar 2024

8/10 Good

Curtrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really comfortable like any hotel people were there. The staff was very attentatiive. The children played for a long time in the water park area. We had no complaints.
Stayed 2 nights in Mar 2024

2/10 Terrible

Bernadette

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property has a bad odor. The room was stinky and dirty. I didn’t stay in the room 5 minutes before calling and getting a refund.
Stayed 2 nights in Mar 2024

4/10 Poor

Michael, Baldwinsville

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel was close to Batavia Downs Casino where we were seeing a show but that was the only plus. The property was rundown on the outside and much worse inside. Everything felt old, the decor, the carpeting and the room was quite outdated. No safe, no refrigerator, no ashtray for a smoking room, very few outlets and the heater/air conditioner was so loud it sounded like it would break down any minute. The beds were comfortable enough but nothing had a crisp, just cleaned feel to it. the shower curtain had seen better days but the room was reasonably clean. The pictures on your site need updating. It shows A beautiful lobby & reception area-it was a huge room with virtually no furniture or decor. The pictures show a full breakfast in it's own room-the breakfast was laid out next to the reception desk and featured a tray of glazed donuts, oatmeal, cereal & coffee. We went to Denny's instead. If you want to stay near the casino and don't mind reliving another era then this place is for you. Otherwise, fine something that has been updated to this century.
Stayed 1 night in Mar 2024

2/10 Terrible

Kyle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property had bedbugs! They did promptly return our money when asked for a refund!
Stayed 1 night in Mar 2024

6/10 Okay

Tom

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024

8/10 Good

michael a

Business traveller
Very nice for an older Hotel
Stayed 3 nights in Feb 2024

2/10 Terrible

Inderjit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Shower head is broken. Bugs are around the microwave and fridge. Saw a cockroach in bathroom. Bathroom is terrible. Towels are clean. Bed sheets have cigarette burn holes. Carpet is filthy. Stay away. Not worth for the money
Stayed 1 night in Jan 2024

2/10 Terrible

Wilma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
Dirty,filthy, mold, water stains, garbage everywhere. Stains all over the carpets. Elevators don’t work. No restaurant. Water park absolutely filthy. No concession stand like stated. Dog poop everywhere outside, all over side walk.
Stayed 2 nights in Jan 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

Janetta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are horrible and also have roaches not suitable for children
Stayed 2 nights in Jan 2024

2/10 Terrible

Hector E

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not even the pics match...
So arrived on a snowy day and let me tell you, the pictures on Hotels.com do not look like the actual place. I had to ask if I was in the right hotel. In their defense they seem to be remodeling... ughh I think! Check in was fine but took a nasty fall in their soaked hallway and that was the best part of my stay. Get to my room and first thing I notice, no tv remote. Called the front desk and none of the remotes they brought me worked so decided to shower instead of tv. Had to call them back because someone left their underwear on the shower rod so requested a new room which had a broken door latch and the toilet seat was also detached on one side. Also... no tv remote. By this time I said screw it, no time for booking somewhere else so went to bed, but hey at least the bed was comfy. Never again and if you ask me they should have paid me to stay there. Never again.
Stayed 1 night in Jan 2024

2/10 Terrible

Brandy

Disliked: Cleanliness, property conditions & facilities
Had roaches in room in bathroom all over don’t stay here
Stayed 1 night in Jan 2024

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
It was a nice hotel. The room was nice. Especially the jacuzzi being open was great after a long drive. All the people were amazing that were staying there. The worker's were all very friendly and very helpful. The only negative thing i would say is there wasnt much at the breakfast at all but other than that it was amazing! Will definitely stay there again if im ever back in town
Stayed 3 nights in Jan 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Website said waterpark was open get here it’s not my heater in room is torn apart everything is dirty and or broken. Full of unsavory people this place is AWFUL
Stayed 1 night in Jan 2024

10/10 Excellent

Natalia

Stayed 1 night in Dec 2023

2/10 Terrible

Spencer

Stayed 2 nights in Dec 2023

2/10 Terrible

Bhaskar

Stayed 1 night in Dec 2023

10/10 Excellent

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ailayia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beyond disgusting!!! The check in process was quick and easy, but my room was so dirty and completely run down. There were grease smudges on the mirror, my toilet was running (very loudly) and would not flush. The privacy lock on the door, did not work! I went back to the front desk to ask for a new room and was accommodated. The front desk associate walked me to my new room to ensure satisfaction and insisted coming into the room with me and I Ben let the door close behind him which made me uncomfortable. I agreed that it was ok because of the pressure I felt with him in my room. On his way out, he was completely inappropriate and decided to compliment me on my beauty. To no surprise the second room was also VERY dirty and run down. The second room had stains on the couch and floors, the wallpaper was ripped off, shower curtain was black at the bottom, many holes in the wall, cigarette burns in the comforters, and on the bedside tables. The heating and cooling system was turned OFF, but was still very loud and did not stop running all night. I traveled 4 hours away and did not arrive until about 9pm. With my late arrival and all of the issues, it was very hard to find another hotel within the area that was not going to charge me hundreds of dollars for the night. I was leaving at 6am to continue with my trip, so it left me no choice but to stay in this hotel. I was extremely uncomfortable and I wouldn’t even recommend this hotel to a dog.
Stayed 1 night in Dec 2023

4/10 Poor

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly. First room I had the door keys didn’t work. The staff member then upgraded me and my boyfriend to a king suite which was nice due to the inconvenience the first time. Then the one elevator was down when we first got there. Too bad they closed the restaurant that was in that hotel. Another thing we disliked was how small the dang bathroom was. Like come on now could use a bigger bathroom especially in a suite.
Stayed 2 nights in Dec 2023

4/10 Poor

Candace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are dated. Was not clean. Had bugs on counter top where fridge is and rooms all smell
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Not very good. No Waterpark open no frig in room. Bed broken and only 1 elevator working. Toilet kept running.
Stayed 2 nights in Dec 2023

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Kelly

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible needs to be shut down disgusting. I wanted to leave iam sure there was bed bugs. No smoke dector in room it was torn apart batteries on floor crack in mirrior and sink toilet was broke . No garbage can in room . It was the dirtiest place i ever been . I will never go there . I cant believe this place is still running. The health department needs to come shut it down .
Stayed 1 night in Dec 2023

8/10 Good

Edwin

Travelled with group
Liked: Cleanliness, staff & service
The price
Stayed 1 night in Nov 2023

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches abound
Stayed 1 night in Nov 2023

4/10 Poor

Adam

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property advertises right in their name that they have an attached waterpark. They don’t mention anywhere on their listings that the waterpark only operates on Saturday and Sunday for something like a 4 hour window of time. Hotel in general needs a major update. Wall paper coming off the walls, ceiling tiles that are water stained, furniture has stains, carpets are worn out, back door to the property doesn’t even lock shut so anyone has full access to the hotel rooms whether they have a reservation or not. Restaurant wasn’t functioning but there are quite a few places in the vicinity to eat and shop. The only real positive to this property was the actual staff, they all did a great job.
Stayed 1 night in Nov 2023

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty, didn’t feel clean, lights didn’t work
Stayed 1 night in Nov 2023

8/10 Good

Kimberly

Stayed 1 night in Nov 2023

10/10 Excellent

Richard, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in and lobby is clean. Room is spacious and clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Ebonita

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property has a bad infestation with ROACHES!
Stayed 3 nights in Nov 2023

4/10 Poor

Milan, Greenfield

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Travelled with partner
Very clean. Showing signs of a needed remodel in places but i would definitely stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Yurgenny

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give zero stars I would because this hotel doesn't even deserve one star. It always smells stinky of cigarettes, they do not maintain the property or rooms, the bathtub in the room was clogged, I had reserved a king room through expedia and when I arrived at the hotel they told me that they were sold out for king bed, apart from the fact that they wanted to charge me 206 dollars because according to the receptionist did not show up the reservation, they have dirty carpets and the smell of cigarettes always comes out from the carpets, that whole place is horrible, they need another team work, please do not book at this hotel, it is not worth it, you are going to lose your money and time. Si le pudiera dar cero estrellas lo hiciera porque ni una estrella merece este hotel siempre huele apestoso a cigarrillo, no le dan mantenimiento a la propiedad o a las habitaciones, la bañera de la habitación estaba tapada, yo había reservado una habitación king por expedia y cuando llegue al hotel me dijeron que estaban sold out a parte que me querían cobrar 206 dolares porque segun la recepcionista no le aparecia la reserva, las alfombras sucias y siempre sale el mal olor a cigarrillo todo en ese lugar es horrible necesitan otro team work, porfavor no reserven en este hotel no vale la pena van a gastar su dinero y su tiempo.
Stayed 2 nights in Sep 2023

2/10 Terrible

MAUREEN

Disliked: Cleanliness, staff & service, property conditions & facilities
There was nothing I liked about this property. It is old and run down. The security lock on the door was broken, the bedside lamp was broken. The room was dim and there was an unpleasant smell. I reserved a king size bed and we had a room with 2 doubles instead. I spoke with the front desk and was told I was wrong, but they had upgraded us to a suite. Nice, but unnecessary. I would rather have had a comfortable bed. Front desk offered no information when we asked about a place to eat. We canceled the second night we had originally booked.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ruth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was shabby, furniture looked like it was from a garage sale. Onelight didn't work and the other was clearly a hazard. Air conditioner didn't work...i could go on. Worst place!
Stayed 2 nights in Oct 2023

2/10 Terrible

Jeff

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place should be condemned. Worst hotel room ever. Mold growing in room, bad odor, no bathroom exhaust fan, no shade on lamp, no light connected to wall switch, no tv remote, swayback beds, no extra lock on door. List goes on. Terrible.
Stayed 1 night in Oct 2023