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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with water park and free breakfast

Choose dates to view prices

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

View from property
Restaurant
Lobby
Premium bedding, desk, iron/ironing board, free cots/infant beds
Interior
Experience the perfect blend of relaxation and excitement at Quality Inn & Suites Palm Island Indoor Waterpark. Take advantage of free continental breakfast, unwind at the bar or in the arcade/game room, and enjoy quality time with family by the children's pool with a waterslide. With multilingual staff and free WiFi, this hotel has everything you need for a fun-filled stay.

Reviews

5.0 out of 10

Popular amenities

  • Room service
  • Pet-friendly
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is €69
includes taxes & fees
29 Sept - 30 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Batavia is home to Quality Inn & Suites Palm Island Indoor Waterpark. Holland Land Office Museum and Le Roy House are local landmarks, and some of the area's attractions include Six Flags Darien Lake and Palm Island Indoor Waterpark. Looking to enjoy an event or a game while in town? See what's happening at Dwyer Stadium or Darien Lake Performing Arts Center. Spend some time exploring the area's activities, including golfing.
Visit our Batavia travel guideOpens in a new window
Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • United Memorial Medical Center - 4 min drive - 2.9 km
  • Rochester Regional Health - 4 min drive - 2.9 km
  • Horseshoe Lake - 9 min drive - 12.1 km

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel
You can look forward to free on-the-go breakfast, an arcade/games room and dry cleaning/laundry services at Quality Inn & Suites Palm Island Indoor Waterpark. Free in-room WiFi and a 24-hour business centre are available to all guests.
Other perks at this hotel include:
  • Free self-parking
  • An electric car charging station, a water park (surcharge) and a porter/bellboy
  • A lift, a gift shop and a banquet hall
Room features
All 194 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and free newspapers.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • TVs with premium channels
  • Fridges, microwaves and free infant beds

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 29 Aug 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 29 Sept 2025 start from €69.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Quality Inn & Suites Palm Island Indoor Waterpark?

Self-parking is free at this property.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Checkout is at 11 AM.

Where is Quality Inn & Suites Palm Island Indoor Waterpark located?

This family-friendly Batavia hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark, Centennial Park and Batavia Downs Casino. Holland Land Office Museum and Rochester Regional Health are also within 2 miles (3 km).

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Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.0
Rating 10 - Excellent. 106 out of 1005 reviews
Rating 8 - Good. 148 out of 1005 reviews
Rating 6 - Okay. 174 out of 1005 reviews
Rating 4 - Poor. 217 out of 1005 reviews
Rating 2 - Terrible. 360 out of 1005 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great stay
Stayed 1 night in May 2025

2/10 Terrible

Mackenzie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a very old, outdated, and dirty hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Mabel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, had to cancel reservation due to unsafe and filthy conditions.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
The elevator broke but otherwise good experience
Stayed 2 nights in Aug 2025

4/10 Poor

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
Could use a coat of paint all over. Door glass was smashed on side entry. Creepy people hanging around outside.
Stayed 1 night in Aug 2025

6/10 Okay

Tiffany

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was not clean. There was makup on my pillows. The toilet didnt work, at least they changed our room. The 2nd room was much better and i cam tell it was actually cleaned.
Stayed 1 night in Aug 2025

2/10 Terrible

Kara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark is only open for limited hours on Saturday and Sunday. Glass doors were shattered. Building inside and outside are disgusting. Instantly checked out and asked for a refund due to the unsafe conditions for my family.
Stayed 4 nights in Aug 2025

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor waterpark was good for the kids
Stayed 1 night in May 2025

8/10 Good

Yaseem

Good stay great customer service
Stayed 2 nights in Jun 2025

2/10 Terrible

Ciara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t recommend
Stayed 2 nights in Aug 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
swe did not register or stay 8/14-15 we stayed 8/16-17
Stayed 1 night in Aug 2025

2/10 Terrible

Liam

Disliked: Cleanliness, staff & service, property conditions & facilities
The plug in the room kept exploding and the floor was moldy lol..
Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Disliked: Staff & service, amenities, property conditions & facilities
Basically everything in the room was broken. Not enough lighting and felt very unsafe. The hallways smell of bleach and smoke. We went back up to the front desk and let them know we would not be staying and left.
Stayed 1 night in Aug 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
The whole building is in desperate need of some TLC, probably even a renovation.
Stayed 3 nights in Jul 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Was last here about 6 years ago. The place has been gutted of any amenities. Waterpark and bar are long gone. It’s literally a place to park and a room for the night. One towel, broken sink, tiny monitor for a tv. You’re not saving anything by staying here.
Stayed 1 night in Jul 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didnt flush, switched to another room. Group of people tailgating under my window until 1am, manager could not make it stop. I did not feel safe at all. No amenities in room except microwave and tv. Will not go back
Stayed 2 nights in Aug 2025

2/10 Terrible

Nicole

Disliked: Staff & service, amenities, property conditions & facilities
It was gross people were living on the property, door is broken to get in, the facility is not secure, mismatch furniture, no cap on the vent in the bathroom, mattress are really old, all around dirty and unsafe
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. We had no ceiling tiles
Stayed 1 night in Aug 2025

2/10 Terrible

Dawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service awesome, pool or hot tub not available during week!!, no prices on vending machines except ice cream. Also ice-cream did not accept coins.
Stayed 1 night in Aug 2025

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep
Stayed 3 nights in Jul 2025

2/10 Terrible

Janice

Unfortunately, my husband had to have unexpected surgery the day we were supposed to stay. When I booked, I paid for whatever type of trip insurance they offered. Weeks before our intended stay I tried to cancel and was told hotel would not honor the cancelation insurance. Needless to say, we were ripped off!
Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was less than favorable. Room was dirty and smelled heavily of cigarette smoke. Pool, bar and restaurant are all closed. There are people living there and have bikes chained up in the hallways. They were cooking in the parking lot on a gas grill less than a foot from the building. It was a girls trip with my 11 and 12 year old daughters and anytime we left our room we were followed by the male staff down the hallways.
Stayed 1 night in Aug 2025

4/10 Poor

Louis

Disliked: Cleanliness, property conditions & facilities
The back entrance had a broken glass door and the room had a broken closet glass door. It’s dangerous. Someone can get injured. The floor I was on had a section that was dark. Looked creepy. The water from the bathroom sink had a distinct smell, not good. People smoking in front of the entrance, not a good look. Staff was friendly.
Stayed 2 nights in Aug 2025

6/10 Okay

Debra

Disliked: Cleanliness, amenities
Room smelled like stale cigarettes, wash cloth over the smoke alarm and vent falling off wall . We switched rooms the second room smelled musty and the toilet didn’t stop running I paid 200 for a room I was not okay sleeping in the blankets were dirty I had to use my own bedding and pillows
Stayed 2 nights in Aug 2025