Batavia Hotel Guide - Palm Island Indoor Waterpark hotels in Batavia, United States of America.

"Room assigned at check-in had not been cleaned and bed was unmade. Desk staff apologized for inconvenience and immediately assigned substitute room after first inspecting it."

"Everything was worn out. "

"Yes"

"Heat and AC didn’t work!"

"I didn’t even stay at this location when I was checking my in I was told the water park is separate completely and have to pay on top of paying for the room which the website has no information on that ! And they don’t have a pool for the hotel and they don’t have the park open only Saturday and Sundays ! Which again is not posted online. After trying to check in walking to the room they rushed after us telling us the room I booked and paid for already has a broken toliet and I will not be accommodated with the same kind of room I already paid for !!"

"The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness. My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice. I hope the new owner can restore he grand facade and shine to this facility. E"

"Upon arrival, no toilet paper in the room. Check-in time scheduled but not allowed to until almost 5:00 PM"

"Gentleman at desk was very helpful and nice to me during my stay!"

"Great value! We will definitely stay here again. It is a great overnight stop. Clean hotel and room. When we checked in, Debbie at the front desk was very friendly and helpful! "