Batu Ampar Holidays

I am not dissatisfied with the hotel service but describing the hotel as ‘wonderful’ is completely wrong. It is a 4 star hotel, rooms were 4 star level, morning breakfast was average and the location of the was also average.

Room is great, all 3 rooms booked had an ocean view and a cold aircon. Note that you can see container vessels and Singapore in the horizon and you can’t really swim in the ocean only the swimming pools. Also note that jet ski fumes can be smelt throughout the day which is a bit nauseating and off putting when trying to relax by the pool. Pool is clean, we watched the pools be cleaned daily every morning. But bar pool is closed/abandoned. Jetty bar and jetty was both closed which was a shame cause they advertise this heavily and was a major reason for us choosing this resort. Overall the place is dated and not well cared for, which is a shame because it has a lot potential.

We were initially upgraded to a two‑bedroom suite, but unfortunately the toilet was very dirty. We were then moved back to the room from our original booking, which was fantastic, but the transfer took almost the entire day and significantly affected our plans.

Boring and staff are too rigid with their policies!